[PugMom]

Originally Posted by Stu from NYC

We got a letter and have changed our password and shortly we will look at xfinity in our rear view mirror

i left xfinity for other reasons, but when i did, i realized exactly what i was spending every month for their overpriced service. i went with spectrum on all devices & use Roku. best move i ever made, &,...i read it here first!

[PugMom]

Originally Posted by JGibson

Did the data breach include credit card information?

i would imagine so,..maybe even socials, who knows. just watch all bank statements & ignore spam/phishing emails by going directly to said site

[Michael G.]

Originally Posted by Altavia

Potentially all of a users security info was compromised.

Unique passwords and a password manager are your friend.

So is freezing your credit with all 3 credit company's.
Not 100% perfect but why take a chance.

[kenlor]

Originally Posted by biker1

Yes. Bite the bullet and establish a new e-mail address(es), independent of your current or previous ISP, that you can keep for the rest of your life. I know it can be painful but you should just do it. There are plenty of no cost options (gmail, yahoo, etc) as well as creating (and paying for) your own domain so your e-mail will look something like "firstname@lastname.com".

Thanks for this suggestion. We already have 2 Gmail accounts. I am really most interested in retrieving the secondary Xfinity account that is used by my husband for communication with the VA and other medical facilities.

[Bill14564]

Originally Posted by kenlor

The only affiliation we have with Xfinity is that when we changed cable providers, we were able to keep the email addresses that we have had for many years. (they end in @comcast.net) I was able to change the password to the primary account but haven't been able to change the password on the two secondary accounts, so we are locked out. Any suggestions?

One thing you might try (if you haven't already) is go to connect.xfinity.com and see what you can do from the settings there. I only have a single account but it appears that this page might allow you to access multiple accounts which hopefully would include your secondary accounts.

I don't know if this works for xfinity but it is similar to how I am able to manage secondary accounts on another service I have.

[capecoralbill]

Back on December 16th xfinity forced me to change my password, later I found out that there was some sort of security breach. Today a few weeks later January the 9th I received a phishing email that said my method of payment needed to be changed or my service would be cut off in 24 hours. I hovered over the email to find out the URL of the sender and it was not xfinity. I did open the email and it looked very official but I did not click on any links. Coincidentally I had l three 15 minute Internet outages yesterday, I was almost convinced that I would be cut off if I didn't change my payments method. But I held out and did not click on it.
Anybody else getting phishing emails?

[Bill14564]

Originally Posted by capecoralbill

Back on December 16th xfinity forced me to change my password, later I found out that there was some sort of security breach. Today a few weeks later January the 9th I received a phishing email that said my method of payment needed to be changed or my service would be cut off in 24 hours. I hovered over the email to find out the URL of the sender and it was not xfinity. I did open the email and it looked very official but I did not click on any links. Coincidentally I had l three 15 minute Internet outages yesterday, I was almost convinced that I would be cut off if I didn't change my payments method. But I held out and did not click on it.
Anybody else getting phishing emails?

I haven't received any from Xfinity but I have seen some from various banks and other online services (most of which I don't have accounts with).

[badkarma318]

Originally Posted by kenlor

The only affiliation we have with Xfinity is that when we changed cable providers, we were able to keep the email addresses that we have had for many years. (they end in @comcast.net) I was able to change the password to the primary account but haven't been able to change the password on the two secondary accounts, so we are locked out. Any suggestions?

Sign in to the primary account.

Go to "Account and identity". When you scroll down, you should see all of the secondary accounts. Click on the first one, scroll down to "Xfinity ID", and you should see an option to "Change Password".

Change password.

Rinse and repeat for each secondary account.

[JGibson]

Also suggest activating 2 step authentication.

[kenlor]

Originally Posted by badkarma318

Sign in to the primary account.

Go to "Account and identity". When you scroll down, you should see all of the secondary accounts. Click on the first one, scroll down to "Xfinity ID", and you should see an option to "Change Password".

Change password.

Rinse and repeat for each secondary account.

Your suggestion is appreciated but I already tried that. At the bottom of that page "This account no longer active. Users cannot be added." I cannot 'open' the secondary accounts to change passwords.