[NJSonja]

my husband logs in, it keeps saying it's not a valid passport, we click on the link that says to reset your password, click here....and it never sends an email....

many thanks in advance,

sonja

[Arctic Fox]

Originally Posted by NJSonja

my husband logs in, it keeps saying it's not a valid passport...

send a Private Message to username Moderator

[tophcfa]

Originally Posted by Arctic Fox

send a Private Message to username Moderator

I think the problem is that he can’t log in, and you can’t send a private message unless you are logged in. Wish I could help, but ????? Hopefully a moderator will review this thread and provide an answer.

[Taltarzac725]

Hope so.

[Moderator]

Originally Posted by NJSonja

my husband logs in, it keeps saying it's not a valid passport, we click on the link that says to reset your password, click here....and it never sends an email....

many thanks in advance,

sonja

What's your husband's username? I will forward this to the Admins and hopefully get it resolved.

Moderator

[Arctic Fox]

Originally Posted by tophcfa

I think the problem is that he can’t log in, and you can’t send a private message unless you are logged in.

but it's NJSonya who wants to reach a Moderator, and she must be logged in to have posted, so she can send a PM

[blueash]

Just FYI, you do not have to be logged in to send a message to TOTV. At the bottom of the screen there is a contact us option. It takes you to a new screen where you have the option to "submit a request" Neither of these requires a log in. I do not know how long it takes to get a response, but there is that ability.

[bobeaston]

Another thing to consider... Check the spam folder. The email generated by the password reset request ~might~ be falling into the spam folder.

[NJSonja]

ty, actually it's njsonja...but if my husband needed to do it, he can't be logged in..ty anyway

[mlmarr]

Originally Posted by NJSonja

ty, actually it's njsonja...but if my husband needed to do it, he can't be logged in..ty anyway

start a new account .. easier

[Stu from NYC]

Originally Posted by mlmarr

start a new account .. easier

Probably a good idea.

[Nucky]

Originally Posted by mlmarr

start a new account .. easier

It’s illegal for one user to have two accounts. Same kind of thing happened to me when I was a brand new poster and I made a second account and was given a violation within minutes of opening the second account. When I pleaded my case all was forgiven but it still shows on my record all these years later.

You can email the authorities at talkofthvillages@gmail.com.

[JMintzer]

Originally Posted by Nucky

It’s illegal for one user to have two accounts. Same kind of thing happened to me when I was a brand new poster and I made a second account and was given a violation within minutes of opening the second account. When I pleaded my case all was forgiven but it still shows on my record all these years later.

You can email the authorities at talkofthvillages@gmail.com.

It's on YOUR PERMANENT RECORD! Dun, Dun, Dunnn!

[DaleDivine]

Originally Posted by NJSonja

ty, actually it's njsonja...but if my husband needed to do it, he can't be logged in..ty anyway

Same way my 66 year old sister spells Sonja...

[Deden]

Sometimes it goes to a text or junk. call your internet service, they can help. Good luck