[rp001]

This post was originally posted as a complaint. The complaint was unfounded and has been edited by the author..Keyscales ford is a good group of folks.

[cathyw]

First of all, I know very little about cars, so take this with a grain of salt. It seems ridiculous what they are telling you. If the bug caused the short, your check engine light would have come on a year ago. A short is merely two wires touching and costs very little to repair. I just googled Ford Mass air flow sensor and it seems you can buy a replacement for $22. They, of course, get it cheaper. So, what they are charging, seems exorbitant. Keep fighting them and let us know the results. Good luck.

[scarecrow1]

I would let the BBB know about it also

[jchase]

Let me tell you about my experience with this Ford dealership. I took my son's 2011 Ford F-150 to get it serviced last year. He was in Iraq so he left his truck with me in the Villages. It had less than 30,000 miles. First of all you can't make an appointment for an oil change, after the third stop, I decided to wait since he was coming home that weekend. After the oil change the female in charge of oil changes showed me the my fluids. Stating that the brake fluid and transmission fluid needed to be changed. I told her I would have him take care of it wen he gets back to Texas. (I been around cars and trucks all my life and know a little bit about fluids, never heard of changing the brake fluid at 34,000 miles?). Anyway, she also told me that my battery was bad, not putting out the power it should. I said, well change it, its under warranty. She was set back, didn't look at the mileage. She came back a few minutes later and told me that I needed to bring the tuck back the next day so they could recheck the output again. I told her no, change the battery, you said its bad, she said they really need to check it again after I drive it another day. Well, if you know me I have a little bit of a temper, a made sure everyone in the waiting room know what she was trying to pull. I told her to get the manager, she did and they changed the battery. She screw up, thought the truck was out of warranty and was trying to get me to buy an new one. I would never due any business with them again, in fact they keep sending coupons, I called and told them to take me off there mailing list.

SO, Beware of this Ford Dealer.

Thanks for listening!

[Bonny]

We will never deal with them. We always go to Ford of Ocala. We take both our vehicles there. They are really good & we've never found them to be dishonest like Key Scales.

[batman911]

I have the perfect fix for you. Buy a Toyota. I've been driving mine for 18 years and have never so much as had to change a lamp bulb. It is amazing to me the number of NEW American brand vehicles I see on the road with brake lights not working, etc. Just observe while you drive and make up your own mind. Now all you buy American at any cost posters can pile on.

[paulandjean]

I had the opposite experience. Bad Ford of Ocala in Belleview,tried a fast one to the tune of $2300 dolllars then double dipping on the warrenty.Took a Ford dealership in Michigan to bail me out.Would not let them touch my car again. Key did the work with no charge.Salesmen at Ford of Ocala scam artists.

[rp001]

see revised original post...

[eremite06]

Originally Posted by rp001

I'm livid...Just got back from this dealership(Keyscales Ford) and had a horrendous experience..My check engine light came on yesterday on my Ford Vehicle with less than 9000 miles on it...As required by the warranty, I took it in for service this morning...End result, Key Scales refused to honor the warranty and initially billed me 450 dollars..After talking with the General Manager's rep I got it down to 350 dollars..Their explanation is:

After I bought the car I got an after market air cleaner installed..A good K&N. They did not say anything negative regarding the air cleaner but here is where it gets ridiculous...When the airbox was opened a bug got in and shorted the mass air flow sensor and because I had "opened up" the air box and allowed this bug to get in I was responsible...For the record that was a year ago so the bug must have ben hibernating...What a LOAD of CRAP..

I have a call into Ford now to file a claim and will let all know how this plays out...

So, if you opened the air box and installed a FORD air filter, that's enough to deny the warranty?

The Magnuson-Moss Warranty Act says that the use of an aftermarket part alone is not cause for deying the warranty.

I've had recall and maintenance work on my Ford F250 diesel done there. I remember when I asked them to change the brake fluid, they said they don't do it!!??????

[rp001]

see revised original post

[CaptJohn]

Another prime example of why foreign car companies are doing so well. I have a recall on a part for my out of warranty Ford and won't take it in since I don't trust any dealership.

[JC and John]

Originally Posted by rp001

I'm livid...Just got back from this dealership(Keyscales Ford) and had a horrendous experience..My check engine light came on yesterday on my Ford Vehicle with less than 9000 miles on it...As required by the warranty, I took it in for service this morning...End result, Key Scales refused to honor the warranty and initially billed me 450 dollars..After talking with the General Manager's rep I got it down to 350 dollars..Their explanation is:

After I bought the car I got an after market air cleaner installed..A good K&N. They did not say anything negative regarding the air cleaner but here is where it gets ridiculous...When the airbox was opened a bug got in and shorted the mass air flow sensor and because I had "opened up" the air box and allowed this bug to get in I was responsible...For the record that was a year ago so the bug must have ben hibernating...What a LOAD of CRAP..

I have a call into Ford now to file a claim and will let all know how this plays out...

Did you have an oil change just prior to the check engine light coming on? I have a Toyota Highlander and anytime the oil is changed at a non-dealer, my check engine light will come on a day or two later. When the oil is changed at a Toyota dealer they always reset the light automatically. They even put to reset engine light on the invoice. Maybe it is only a quirky thing with Toyota Highlanders. Just a thought. I have had this quirky thing for years and am sure they explained why but don't remember.

[rp001]

See revised original post

[Bill-n-Brillo]

Originally Posted by JC and John

Did you have an oil change just prior to the check engine light coming on? I have a Toyota Highlander and anytime the oil is changed at a non-dealer, my check engine light will come on a day or two later. When the oil is changed at a Toyota dealer they always reset the light automatically. They even put to reset engine light on the invoice. Maybe it is only a quirky thing with Toyota Highlanders. Just a thought. I have had this quirky thing for years and am sure they explained why but don't remember.

Does the light that comes on say "Maintenance Required"? If so, that's not the same thing as a Check Engine light. The Maintenance Required light is just an indicator saying that x number of miles have gone by and it's time to change your oil.

There should be a procedure in your owner's manual for how to reset that light. If you can't find it, let me know the model year of your Highlander and I should be able to find the procedure for you.

Bill

[chuckinca]

Originally Posted by paulandjean

I had the opposite experience. Bad Ford of Ocala in Belleview,tried a fast one to the tune of $2300 dolllars then double dipping on the warrenty.Took a Ford dealership in Michigan to bail me out.Would not let them touch my car again. Key did the work with no charge.Salesmen at Ford of Ocala scam artists.

A few years ago Ford of Ocala - Belleview facility changed my 80 YO mother over a thousand dollars to tighten a bolt on her car engine.


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