[MDLNB]

Ouch!!

[Debfrommaine]

Originally Posted by Michael G.

Seriously???

Yes, I had made same call month ago same price.

[billethkid]

Wonders never cease. Comcast said it would be back up at 7 PM.....and amazing as it is......it was!

They obviously had it shut down....working on what ever it was and turned back on at 7 PM.

Now if we could find a way to get the to work on the price!!

[MartinSE]

Xfinity just came back up for us in McClure.

[EdFNJ]

Originally Posted by billethkid

Wonders never cease. Comcast said it would be back up at 7 PM.....and amazing as it is......it was!

They obviously had it shut down....working on what ever it was and turned back on at 7 PM.

Now if we could find a way to get the to work on the price!!

Except on their latest outage map at around 530PM or so it showed 4AM tomorrow. All depends on when you looked at it. Started out at 4:07PM then 7:00PM then 4AM but actually came back at 7PM.

EDIT: In fact, now, 800PM it still says "impaired service" 4AM for full restoration.

[davem4616]

Pine Hills down around 5...back up around 8ish

it's all good

[I'm Popeye!]

Originally Posted by gatorbill1

Never have a problem with Comcast - I think they are the best of all choices out there

Well, I pretty sure you have or had your first problem with them today...

[photo1902]

Originally Posted by I'm Popeye!

Well, I pretty sure you have or had your first problem with them today...

There is no cable provider or sat company that doesn’t have issues.

[Michael G.]

Do we get a refund or a discount on our Infinity bill if the internet is down for ours?

[Bogie Shooter]

UPDATE 8:23 P.M. – This evening, Comcast released the following statement regarding the outage:

This afternoon, we experienced a fiber cut that impacted our services in the Southwest Florida area. Network and engineering teams were deployed to repair the lines and we are now starting to restore services and bring our impacted customers back on line. We sincerely apologize to our customers for this inconvenience.

Mindy Kramer
Vice President, Public Relations
Comcast Florida Region

[Bill14564]

Originally Posted by Michael G.

Do we get a refund or a discount on our Infinity bill if the internet is down for ours?

Let's see, $100 per month for a 30 day month. 720 hours in the month makes about $0.14 per hour. Seven hours downtime would be worth about $1.

It cost me more than $1 of my time to write this reply but go ahead, ask Xfinity for a refund.

[MartinSE]

Originally Posted by Michael G.

Do we get a refund or a discount on our Infinity bill if the internet is down for ours?

Hmm, ours was on and off for about 8 hours. That is about 1% of the 720 hours (30x24) of service per month. So, I guess I am not too worried about a $0.70 refund.

[Stu from NYC]

Is the inconvenience of no tv or internet not worth anything?

[Nucky]

Originally Posted by Michael G.

Do we get a refund or a discount on our Infinity bill if the internet is down for ours?

Supposed to get a $20 credit. The Email is supposed to show up tomorrow.

I had just posted a wonderfully positive and true statement about our experience in Florida with Xfinity being so great. Within the hour we were wiped out by this outage. I had to talk to my wifey, she really is a very nice person. I'm going to talk to her again tomorrow.

I just finished signing up for HBOMAX to watch The Batman and Alfred kick out the Xfinity plug.

I'm just thinking about the Starlink system. We'll see. I really don't care about the extra money, I do care about sitting here with only a little phone service for several hours. Not good. My son has Starlink and I want to see it and try it before I buy it.

[Bill14564]

Originally Posted by Stu from NYC

Is the inconvenience of no tv or internet not worth anything?

I suppose it's worth whatever you are willing to pay for it. At $100/month a seven hour outage is worth about $1.

You say the inconvenience is worth more like $50 to you? Well, then $50 for seven hours is about $5,100 for a 30 day month. Are you willing to pay $5,100 in order to collect $50 for your inconvenience over seven hours?

To be fair, this is the first and longest outage I am aware of in the two years I've had Xfinity. I think I've had one similar electrical outage but it didn't even occur to me to try to collect for my inconvenience.