[shcisamax]

Originally Posted by l2ridehd

Dated? Maybe. But there is nothing using technology that comes close to hands on doing. Talking to your people, talking to customers, tasting the food, walking out back to those smoking, meeting the delivery people, seeing how clean everything is in places no camera can look, how clean is the silverware, using the same tools your people use, etc. No camera can talk to your employees, see pictures of their kids, ask questions, and thank them for a job well done. He has taken MBWA (manage by walking around) to a whole new level.

I couldn't agree more. Cameras and off site technology have a place but not for this purpose. Right BillnBrillo?

[eweissenbach]

I agree, Tony is a brilliant manager! I have eaten in many restaurants where I look around and see nothing but teenagers and young adults, who are almost always screwing around, not attentive to customers, and the place is a mess. I always think, why would someone pay several hundred thousand dollars for a franchise, or to open a business from scratch and then hand the operation over to a bunch of kids. These places almost always end up bankrupt or sold.