[It's Hot There]

Sad, almost two weeks later and nothing has been explained.

First response after a week, "the meters are accurate".

Waiting for the second email response............. why a 100% increase in usage with only a 2 degree increase in temp's and one more day.

New meter started did not start at zero????

The old meter was not read correctly??

A keying error??

[It's Hot There]

Originally Posted by Wondering

Without your numbers, I can't determine if what you are stating is accurate.

?????????????

May: 1081 Kwh, 77 degrees
June: 1147 Kwh, 81 degrees

July: Old meter 1276 Kwh + New meter 1021 Kwh = Total 2297 Kwh.

Please determine if what I stated was accurate.

[asianthree]

Have to say your billing is very different then my month with duel meters in July. My guess is old meter was read prior to removal, and new meter is self reading at end date.

Old meter 386 kWh
New meter 1026 kWh

I also have a pool, that is on Chill mode for 9 hours a day.

OP it really looks like both meters were calculated kWh at the same time, or one is over lapping. Problem is your only meter was removed so not sure how that works.

Is it a possibility that you bill is for longer than 22-31 days?

When you go to usage on seco sight, you can look at usage for each day, are kWh really high? Mine per day can be 32-59kWH.

[It's Hot There]

Originally Posted by asianthree

Have to say your billing is very different then my month with duel meters in July. My guess is old meter was read prior to removal, and new meter is self reading at end date.

Old meter 386 kWh
New meter 1026 kWh

I also have a pool, that is on Chill mode for 9 hours a day.

OP it really looks like both meters were calculated kWh at the same time, or one is over lapping. Problem is your only meter was removed so not sure how that works.

Is it a possibility that you bill is for longer than 22-31 days?

When you go to usage on seco sight, you can look at usage for each day, are kWh really high? Mine per day can be 32-59kWH.

As mentioned, there was one more day with the July reading.
This information is directly from my account on the SECO site.

As far as I can tell, the "average" daily usage is jus that, an average and not too accurate.

Thanks

Addition: My daily average went from below 40kwh before July to over 70kwh with the blended new/old meters.

[Bill14564]

Originally Posted by It's Hot There

As mentioned, there was one more day with the July reading.
This information is directly from my account on the SECO site.

As far as I can tell, the "average" daily usage is jus that, an average and not too accurate.

Thanks

When they changed my meter they took pictures before removing the old and after installing the new. You could ask to see those pictures.

You can read your own meter. What does it read today and how many days ago was it replaced? If you divide do you get about 40-50kWh/day?

My new meter started at zero as I expect all of them do. What day was your new meter installed and what day was it read? Divide again to determine how many kWh/day are being charged between the install and the first reading. It's a longshot but if the meter was not at zero but the first reading assumed it was then that would create a high bill. Between an unrealistic usage for the first few days of the new meter and a picture of the new meter showing a non-zero reading on at install you might be able to argue for an adjustment.

[asianthree]

I am an avid user of email to fix issues, but if I were you I would definitely have an in person chat about the usage of both meters.

This give a new meaning to lost in translation

[It's Hot There]

Originally Posted by Bill14564

When they changed my meter they took pictures before removing the old and after installing the new. You could ask to see those pictures.

You can read your own meter. What does it read today and how many days ago was it replaced? If you divide do you get about 40-50kWh/day?

My new meter started at zero as I expect all of them do. What day was your new meter installed and what day was it read? Divide again to determine how many kWh/day are being charged between the install and the first reading. It's a longshot but if the meter was not at zero but the first reading assumed it was then that would create a high bill. Between an unrealistic usage for the first few days of the new meter and a picture of the new meter showing a non-zero reading on at install you might be able to argue for an adjustment.

Good to know about the picture..........will ask for it if they every reply.

[It's Hot There]

Good News & Bad News.

Good: SECO called me today and tried to help.
Good: Very nice people.

Bad: No bridge from Actual usage (on the bill) to the SmartHub usage information.
Bad: Admitted the SmartHub information is not accurate.
Bad: SmartHub usage and temp's are just averages and estimates.

From an actual billing usage, my bill went up 48% from June to July.
I mentioned, better than the 100% on SmartHub, but still seems excessive.

Bad: "Well, all we can tell you is that is what you used."

They did admit, "most" meters start at zero KwH's on them....but not all.

Bad: They assume, but could not confirm mine was at zero.

[Altavia]

Originally Posted by It's Hot There

Good News & Bad News.

Good: SECO called me today and tried to help.
Good: Very nice people.

Bad: No bridge from Actual usage (on the bill) to the SmartHub usage information.
Bad: Admitted the SmartHub information is not accurate.
Bad: SmartHub usage and temp's are just averages and estimates.

From an actual billing usage, my bill went up 48% from June to July.
I mentioned, better than the 100% on SmartHub, but still seems excessive.

Bad: "Well, all we can tell you is that is what you used."

They did admit, "most" meters start at zero KwH's on them....but not all.

Bad: They assume, but could not confirm mine was at zero.

Very frustrating I'm sure.

What would your bill look like assuming the new meter started at zero?

Given they way they are rolling it out, seems unlikely they would install a previously used meter.

I have a sense device that measures power real time, meter matches closely.

Most likely cause is human error when installing the meter.

[It's Hot There]

Originally Posted by Altavia

Very frustrating I'm sure.

What would your bill look like assuming the new meter started at zero?

Given they way they are rolling it out, seems unlikely they would install a previously used meter.

I have a sense device that measures power real time, meter matches closely.

Most likely cause is human error when installing the meter.

What would your bill look like assuming the new meter started at zero?........That is the problem. They don't know if it was zero, one hundred, one thousand.

[Altavia]

Originally Posted by It's Hot There

What would your bill look like assuming the new meter started at zero?........That is the problem. They don't know if it was zero, one hundred, one thousand.

Via the app, you can access a chart showing the old vs new meter.


Here's mine.

Note: we had guests in June and July who wanted the AC set to 72 (normally 78) so those months are high this year.

Usage was less than normal the month before and after.

[It's Hot There]

Originally Posted by Altavia

Via the app, you can access a chart showing the old vs new meter.


Here's mine.

Note: we had guests in June and July who wanted the AC set to 72 (normally 78) so those months are high this year.

Usage was less than normal the month before and after.

As mentioned: Bad: SmartHub usage and temp's are just averages and estimates.

As mentioned: May: 1081 Kwh, 77 degrees; June: 1147 Kwh, 81 degrees; July: Old meter 1276 Kwh + New meter 1021 Kwh = Total 2297 Kwh.

[dewilson58]

Originally Posted by It's Hot There

As mentioned: Bad: SmartHub usage and temp's are just averages and estimates.

As mentioned: May: 1081 Kwh, 77 degrees; June: 1147 Kwh, 81 degrees; July: Old meter 1276 Kwh + New meter 1021 Kwh = Total 2297 Kwh.

Seems interesting that your old meter from July looks like a full month at the 83 degree average, but then they pile on and addition 1k Kwh. Ouch.

[thelegges]

Have to admit am very disappointed in SECO response to OP. I am noticing the old meter for almost full month, the new meter could not have been at zero for that much use. I agree, I would do a face to face, with SECO. Something doesn’t look kosher

[It's Hot There]

Originally Posted by It's Hot There

Good News & Bad News.

Good: SECO called me today and tried to help.
Good: Very nice people.

Bad: No bridge from Actual usage (on the bill) to the SmartHub usage information.
Bad: Admitted the SmartHub information is not accurate.
Bad: SmartHub usage and temp's are just averages and estimates.

From an actual billing usage, my bill went up 48% from June to July.
I mentioned, better than the 100% on SmartHub, but still seems excessive.

Bad: "Well, all we can tell you is that is what you used."

They did admit, "most" meters start at zero KwH's on them....but not all.

Bad: They assume, but could not confirm mine was at zero.

Update:

Received my "August" bill and the usage dropped back to normal.
The average Temp for August was 83 degrees........same as July.
BUT the usage dropped back to where it was in June.
Huge spike in July with two meters and back to normal in August with one meter.

ZERO help from SECO.

Obviously the meters were read wrong or they were inputted wrong.