[Drakeswood]

Walmart has their own mobile pay. As I understand it, you establish a Walmart account, you scan each item as you place it in your cart and it is debited from your Walmart account… not for me. Although it means I must carry a physical card not just my phone as I do with other retail purchases.

[westernrider75]

Originally Posted by Arctic Fox

For a change, the self-checkout lines were operating this morning at 27/441 WalMart so Mrs Fox and I sallied forth. All went smoothly until, once Mrs Fox had entered her PIN, the "Authorising" circle just kept on spinning. Other check-outs soon joined us and the place was in chaos, with no assistants to be found. Finally one turned up, told us the system had crashed and that we could re-scan our items on the one machine that was still up and running, without fear of being charged twice. I verified this fact with the Customer Service desk and Mrs Fox triple-checked with "Destiny" on the way out. I think you can guess the rest.

I certainly understand your frustration, but why are you entering a PIN? I hope you are not using a debit card, which is not safe at all.

[ithos]

Originally Posted by Djean1981

I wonder why the Walmart supercenter does not have the tap capability..

Because they want to push people to use Walmart Pay through their phone app. I use it and I like it especially when buying gas. You also don't have to worry about losing a receipt.

But I can understand why some prefer the tap which every other retailer has.

[ithos]

Originally Posted by Drakeswood

Walmart has their own mobile pay. As I understand it, you establish a Walmart account, you scan each item as you place it in your cart and it is debited from your Walmart account… not for me. Although it means I must carry a physical card not just my phone as I do with other retail purchases.

That's great. I only thought Sam's club had Scan and Go.
"https://www.walmart.com/cp/scan-go/9679980"

[Ponygirl]

Yes of course Walmart has “tap to pay” option.

I use it every time I go shopping at Walmart and I always use the self checkout Think the system works great

[retiredguy123]

Originally Posted by Ponygirl

Yes of course Walmart has “tap to pay” option.

I use it every time I go shopping at Walmart and I always use the self checkout Think the system works great

Not all Walmarts have tap to pay.

[retiredguy123]

Originally Posted by ithos

Because they want to push people to use Walmart Pay through their phone app. I use it and I like it especially when buying gas. You also don't have to worry about losing a receipt.

But I can understand why some prefer the tap which every other retailer has.

A lot of retailers do not have tap to pay.

[ithos]

Originally Posted by retiredguy123

A lot of retailers do not have tap to pay.

Yes, you are correct. My bad.

[OhioBuckeye]

Originally Posted by Arctic Fox

For a change, the self-checkout lines were operating this morning at 27/441 WalMart so Mrs Fox and I sallied forth. All went smoothly until, once Mrs Fox had entered her PIN, the "Authorising" circle just kept on spinning. Other check-outs soon joined us and the place was in chaos, with no assistants to be found. Finally one turned up, told us the system had crashed and that we could re-scan our items on the one machine that was still up and running, without fear of being charged twice. I verified this fact with the Customer Service desk and Mrs Fox triple-checked with "Destiny" on the way out. I think you can guess the rest.

Oh boy doesn’t sound good!

[Arctic Fox]

Originally Posted by Arctic Fox

...we could re-scan our items on the one machine that was still up and running, without fear of being charged twice...

Strangely, although Mrs Fox received two "usage" notifications from her credit card provider, only one charge has actually gone through the account to date, so maybe AI has caught the duplication.

WalMart customer service has advised that if she goes back to the store they can scan her credit card and see all of her WalMart purchases, then credit her if there is a duplication. Of course, they may just slip through a triplication instead...

[OhioBuckeye]

Don’t understand why don’t Walmart just disable that self check out or pull the plug, instead letting customers waste time messing around? It just seems like Walmart is too lazy to dismantle it out or take 30 sec. out & put a sign on it saying, “Out of Order”!

[Topspinmo]

Originally Posted by OhioBuckeye

Don’t understand why don’t Walmart just disable that self check out or pull the plug, instead letting customers waste time messing around? It just seems like Walmart is too lazy to dismantle it out or take 30 sec. out & put a sign on it saying, “Out of Order”!

They don’t pay you to check out yourself, all about labor costs, but they should….IMO of course

[Pairadocs]

Originally Posted by Arctic Fox

I think WalMart has also had problems with skimmers being put on the self-checkout machines. They are meant to be quite noticeable (in terms of additional size) but how many of us check or would know what to look for? Not having to enter your PIN would certainly help.

Don't disagree with any of the comments, however, how many of us also consider the multiple aspects of these types of situations. The theft in Walmarts is so obvious. I do always report it when I observe it, but I am sure it's an overwhelming challenge for retailers. Then there are the people who hold items over the scanner at the self check-out with a piece of paper on their finger (from home) they bring with them with a lower price. The self checkout invited even more "inventive" theft; but it was a double edged sword. People were tired of long lines and few open check outs. Then Covid came along and it was impossible to get more help, so that accelerated the trend to self checkouts. It's a complicated situation in my view point, and personally I don't think the wide spread acceptance of A.I. is going to ameliorate the situation in the future ! All we can do is check every receipt and subsequent statement !

[Arctic Fox]

Originally Posted by Pairadocs

...The theft in Walmarts is so obvious. I do always report it when I observe it, but I am sure it's an overwhelming challenge for retailers.

Every time I go to leave Sam's I am stopped by a person who selects a few items at random from my cart and checks that they are on my receipt. Not perfect, but I'm sure they catch (or dissuade) a lot of theft with this one simple check.

[OhioBuckeye]

Originally Posted by Topspinmo

They don’t pay you to check out yourself, all about labor costs, but they should….IMO of course

That’s a good way of putting it, good answer!