[cuzg8tor]

Wow!!! Did I just have a bad experience with the people at VILLAGES GOLF CART MAN. I recently bought a pristine used golf cart from a local Villager and was amazed that there was not a single stratch on the machine. It had a brake problem and the ignition did not work every time so I turned it in to VILLAGES GOLF CART MAN for repair. That was two weeks ago. When we finally got it back two days ago, the back seat was full of leaves and the trunk had an inch of water in it. The front bumper had a six inch scrape and the grill was busted. There were additional nicks and dings in the back of the cart. The lights now do not work; nor do the blinkers. On top of that, they charged my credit card $117 more labor than the invoice says.

So I called two days ago and get the mechanic who says he will ask the office manager to call me back in a few minutes as she is busy. I ask to talk to the owner who he says is out of town. I get no call back and today I call them again, get the mechanic who tells me the office manager is too busy to talk to me so I ask him to ask her to call me as soon as she is unbusy. Finally, she calls me and immediately rails on me about how I cant prove the grill was not busted before I brought the cart in, how they put a tarp over my cart, how they really invested about $300.00 more labor into my cart but I should be very appreciative because they did not charge me for it. (The mechanic's story is that the original brake cylinder they ordered was no good and they had to order another one so they should have charged me for two installs but didnt) I asked her if they would come pick up the cart and repair the lights, turn signals and horn that were working when I put the cart in their shop. She very rudely told me no and that I would have to talk to the owner when he gets back next week.

You know, I could understand this behavior if I was rude, obnoxious, obviously lying or in some way gave them reason to treat me like this but I didnt. I was professional and polite and never raised my voice or was unreasonable. She was not in any way concerned with taking care of this customer and was exceptionally rude. I understand that when times are busy, it gets hectic and stressful but you don't take it out on the customer.

So....there is no way I am going to give them my cart back to fix the problems they caused. Does anyone have a recommendation of a good golf cart repair shop that can repair a Humvee 3 electric cart?

[aljetmet]

Originally Posted by cuzg8tor

Wow!!! Did I just have a bad experience with the people at VILLAGES GOLF CART MAN. I recently bought a pristine used golf cart from a local Villager and was amazed that there was not a single stratch on the machine. It had a brake problem and the ignition did not work every time so I turned it in to VILLAGES GOLF CART MAN for repair. That was two weeks ago. When we finally got it back two days ago, the back seat was full of leaves and the trunk had an inch of water in it. The front bumper had a six inch scrape and the grill was busted. There were additional nicks and dings in the back of the cart. The lights now do not work; nor do the blinkers. On top of that, they charged my credit card $117 more labor than the invoice says.

So I called two days ago and get the mechanic who says he will ask the office manager to call me back in a few minutes as she is busy. I ask to talk to the owner who he says is out of town. I get no call back and today I call them again, get the mechanic who tells me the office manager is too busy to talk to me so I ask him to ask her to call me as soon as she is unbusy. Finally, she calls me and immediately rails on me about how I cant prove the grill was not busted before I brought the cart in, how they put a tarp over my cart, how they really invested about $300.00 more labor into my cart but I should be very appreciative because they did not charge me for it. (The mechanic's story is that the original brake cylinder they ordered was no good and they had to order another one so they should have charged me for two installs but didnt) I asked her if they would come pick up the cart and repair the lights, turn signals and horn that were working when I put the cart in their shop. She very rudely told me no and that I would have to talk to the owner when he gets back next week.

You know, I could understand this behavior if I was rude, obnoxious, obviously lying or in some way gave them reason to treat me like this but I didnt. I was professional and polite and never raised my voice or was unreasonable. She was not in any way concerned with taking care of this customer and was exceptionally rude. I understand that when times are busy, it gets hectic and stressful but you don't take it out on the customer.

So....there is no way I am going to give them my cart back to fix the problems they caused. Does anyone have a recommendation of a good golf cart repair shop that can repair a Humvee 3 electric cart?

That they received a master cylinder that was not good is not of your concern. They should charge you for one install. Not sure you can prove they were at fault for all the issues you mention. I agree not to have them work on the cart and ask my credit card company to dispute the charges.

You might also have fun trying to ruin their business as they ruined your cart! This is a start.

[drdodge]

Wills cart service is very good, I have used him for two years and have had no problems.3522551369
drd

[bxmt54]

Not that I intend to go there after reading this post, but where is the Villages Golf Cart Man located? After seeing the spot on CBS about the golf carts we tried to find the business and Tony the last time we were down and couldn't find it or any info about it....so we gave up. Probably a good thing, but now I'm really curious as to where it is.

[villagegolfer]

Yes, Willy is my cart mechanic. Good man and he is reasonable. 352-255-1369

[glwcww]

We're another satisfied client of Willy for golf cart repair....honest, fair and efficient.

[jim1941]

Another vote for...........Willie's Golf Cart Service and Repair.....352-255-1369

He's honest and dependable.

[Pturner]

Originally Posted by cuzg8tor

Wow!!! Did I just have a bad experience with the people at VILLAGES GOLF CART MAN. I recently bought a pristine used golf cart from a local Villager and was amazed that there was not a single stratch on the machine. It had a brake problem and the ignition did not work every time so I turned it in to VILLAGES GOLF CART MAN for repair. That was two weeks ago. When we finally got it back two days ago, the back seat was full of leaves and the trunk had an inch of water in it. The front bumper had a six inch scrape and the grill was busted. There were additional nicks and dings in the back of the cart. The lights now do not work; nor do the blinkers. On top of that, they charged my credit card $117 more labor than the invoice says.

So I called two days ago and get the mechanic who says he will ask the office manager to call me back in a few minutes as she is busy. I ask to talk to the owner who he says is out of town. I get no call back and today I call them again, get the mechanic who tells me the office manager is too busy to talk to me so I ask him to ask her to call me as soon as she is unbusy. Finally, she calls me and immediately rails on me about how I cant prove the grill was not busted before I brought the cart in, how they put a tarp over my cart, how they really invested about $300.00 more labor into my cart but I should be very appreciative because they did not charge me for it. (The mechanic's story is that the original brake cylinder they ordered was no good and they had to order another one so they should have charged me for two installs but didnt) I asked her if they would come pick up the cart and repair the lights, turn signals and horn that were working when I put the cart in their shop. She very rudely told me no and that I would have to talk to the owner when he gets back next week.

You know, I could understand this behavior if I was rude, obnoxious, obviously lying or in some way gave them reason to treat me like this but I didnt. I was professional and polite and never raised my voice or was unreasonable. She was not in any way concerned with taking care of this customer and was exceptionally rude. I understand that when times are busy, it gets hectic and stressful but you don't take it out on the customer.

So....there is no way I am going to give them my cart back to fix the problems they caused. Does anyone have a recommendation of a good golf cart repair shop that can repair a Humvee 3 electric cart?

Hi Cuzg8tor,

Sorry to read of your bad experience. Thank you for sharing it though, so others can avoid being ripped off. But please, please, don't stop there.

Of course you should not be charged for a second install because they ordered a bad part! I definitely would refute the charge with credit card company.

You might not be able to prove conclusively the shape your cart was in when you took it for repair. However, you probably have witnesses who could testify to it. I would consider filing a case in small claims court. Even if you don't win, you will bring them to the attention of the courts. If they treat others like this and enough others take action, perhaps they can be shut down.

Please document the entire incident and report it to Seniors Against Crime and the Better Business Bureau.

Frankly in addition, I would at least ask the sheriff's department if they can file a theft charge for the unauthorized credit card charge. They probably can't, but if perchance the department has or does receive other complaints about the business, they might keep a watchful eye-- or even be willing to try a sting by taking in a cart to see if the business tries to do unwarranted repairs or charges.

Damaging your cart, breaking parts that worked when you brought it in and charging your card double for one part install is outrageous. Don't just go quietly! This area is full of rip-off artists and they need to be stopped!

[same]

I have been happy with SPANO cart service for years.

[Barefoot]

Originally Posted by cuzg8tor

Wow!!! Did I just have a bad experience with the people at VILLAGES GOLF CART MAN. I recently bought a pristine used golf cart from a local Villager and was amazed that there was not a single stratch on the machine. It had a brake problem and the ignition did not work every time so I turned it in to VILLAGES GOLF CART MAN for repair. That was two weeks ago. When we finally got it back two days ago, the back seat was full of leaves and the trunk had an inch of water in it. The front bumper had a six inch scrape and the grill was busted. There were additional nicks and dings in the back of the cart. The lights now do not work; nor do the blinkers. On top of that, they charged my credit card $117 more labor than the invoice says.

So I called two days ago and get the mechanic who says he will ask the office manager to call me back in a few minutes as she is busy. I ask to talk to the owner who he says is out of town. I get no call back and today I call them again, get the mechanic who tells me the office manager is too busy to talk to me so I ask him to ask her to call me as soon as she is unbusy. Finally, she calls me and immediately rails on me about how I cant prove the grill was not busted before I brought the cart in, how they put a tarp over my cart, how they really invested about $300.00 more labor into my cart but I should be very appreciative because they did not charge me for it. (The mechanic's story is that the original brake cylinder they ordered was no good and they had to order another one so they should have charged me for two installs but didnt) I asked her if they would come pick up the cart and repair the lights, turn signals and horn that were working when I put the cart in their shop. She very rudely told me no and that I would have to talk to the owner when he gets back next week.

You know, I could understand this behavior if I was rude, obnoxious, obviously lying or in some way gave them reason to treat me like this but I didnt. I was professional and polite and never raised my voice or was unreasonable. She was not in any way concerned with taking care of this customer and was exceptionally rude. I understand that when times are busy, it gets hectic and stressful but you don't take it out on the customer.

So....there is no way I am going to give them my cart back to fix the problems they caused. Does anyone have a recommendation of a good golf cart repair shop that can repair a Humvee 3 electric cart?

I was planning to have a cart built by these people. Now I won't do that. So I am very grateful for the time you took to tell us your story.

[The Villager II]

Originally Posted by Barefoot

I was planning to have a cart built by these people. Now I won't do that. So I am very grateful for the time you took to tell us your story.

I went into their shop when I was looking and as a shade tree mechanic and a handyman around the garage and house, I was shocked at the setup he has. Junk everywhere, and even in what they call a showroom, it looks like a used car lot run by Vern of the YA KNOW WHAT I MEAN VERN. Sorry Golf Cart Man, but you know you need to revamp your business and get back to name brand carts and cart supplies.
The OP could be exaggerating, but from what I witnessed, I can certainly believe what he says to be true.

[bxmt54]

Can someone please tell me where the shop is located? As I said earlier, we were never even able to find it and that's after asking several people. Seems like everyone on here knows where it is except me. I'd like to know too...

[BookBarb]

Originally Posted by bxmt54

Can someone please tell me where the shop is located? As I said earlier, we were never even able to find it and that's after asking several people. Seems like everyone on here knows where it is except me. I'd like to know too...

This might be it:

Villages Golf Cart Man, LLC
110 LaGrande Blvd Lady Lake, Fl. 32159
1-866-770-4779

But probably ought to be confirmed by others.

[jebartle]

Originally Posted by BookBarb

This might be it:

Villages Golf Cart Man, LLC
110 LaGrande Blvd Lady Lake, Fl. 32159
1-866-770-4779

But probably ought to be confirmed by others.

Sorry Cuzg8tor to hear of your bad experience!...I would take PTurner's good advice and follow up on this outrageous cart customer abuse!

[cuzg8tor]

Thanks to those who recommended Willy for repair of our cart that was messed up by the Villages Golf Cart Man people. Willy came to the house and fixed all my electrical problems in less than an hour and only charged me $45.00. What a nice guy. Now that is the kind of service you should expect. I will be using him again when I need golf cart service.