[paulat585]

I know you guys are going to laugh, but tech left yesterday after installation without checking whether wifi printer was connected. Of course now I can't print. Have been on chat with Quantum for 52 minutes & they say they can't help. Any advice as to how to hook it up again. I keep getting a message that printer can't be found. Uninstalled it and still can't discover it. Thanks.

[Bill14564]

Originally Posted by paulat585

I know you guys are going to laugh, but tech left yesterday after installation without checking whether wifi printer was connected. Of course now I can't print. Have been on chat with Quantum for 52 minutes & they say they can't help. Any advice as to how to hook it up again. I keep getting a message that printer can't be found. Uninstalled it and still can't discover it. Thanks.

Does the printer believe that it is connected to the new wifi? If not then there should be procedures for doing that.

Or is it that the printer is connected to the new wifi but the computer cannot find it? In that case, reinstalling the printer software should not have been necessary but should have fixed the problem.

What model is the printer and what are you trying to connect from (Windows, ipad, iphone, etc)?

[villagetinker]

Contact the printer manufacturer for more information, but this is the typical setup, assuming your printer has a WPS button or menu option and your new modem has the same.
1. With the printer on, press the WPS button or select it from your menu.
2. Press the WPS button on the modem or select from menu.
3. After a short time there should be an indication the printed is connected.
4. Assuming you are using WINDOWS, go to Device Manager, select printers, and if any are showing, delete the one NOT working, then do a search for new devices. You should get a new printer found, complete the installation.
5. Your printer should now be working.

If this does not work, contact the printer manufacturer.

[Pugchief]

Quantum lets you set up the name of your network in their 360 app, which I assume the tech had you install on your phone. If the name of the new 360 network and password is not exactly the same as the old network, the printer won't recognize anything.

Also, Quantum Fiber networks only operate on 5 GHz. Many older devices will only operate on 2.4 GHz. If your printer is 2.4, that's the problem. This can be resolved by plugging a dual band router into the Quantum wall unit, and setting up another network name on 2.4 Then connect the computers and printer to the 2.4 network. If you don't already have a router from your previous setup, you can buy an inexpensive one on Amazon for ~$30.

[Altavia]

Originally Posted by Pugchief

Quantum lets you set up the name of your network in their 360 app, which I assume the tech had you install on your phone. If the name of the new 360 network and password is not exactly the same as the old network, the printer won't recognize anything.

Also, Quantum Fiber networks only operate on 5 GHz. Many older devices will only operate on 2.4 GHz. If your printer is 2.4, that's the problem. This can be resolved by plugging a dual band router into the Quantum wall unit, and setting up another network name on 2.4 Then connect the computers and printer to the 2.4 network. If you don't already have a router from your previous setup, you can buy an inexpensive one on Amazon for ~$30.

+1 -- Good advise.

[Pinball wizard]

It would help to know the make and model of the printer.

[SoCalGal]

Originally Posted by paulat585

I know you guys are going to laugh, but tech left yesterday after installation without checking whether wifi printer was connected. Of course now I can't print. Have been on chat with Quantum for 52 minutes & they say they can't help. Any advice as to how to hook it up again. I keep getting a message that printer can't be found. Uninstalled it and still can't discover it. Thanks.

What brand of printer is it? I always get outstanding support from Brother.

[rsmurano]

No network provider is going to setup your internal network, that’s your responsibility. And don’t use the geek squad because they don’t know how to implement networks either.

When you get a new internet provider, 99% of the people just use the default wifi network names (ssid) for both the 2.4 and 5ghz networks in the router.
The easiest and the best thing to do is change both ssid’s in the new router to your old ssid from the prior router, and yes, you can name both the 2.4 and 5ghz ssid’s the same name, been doing it for decades.
After doing this, restart each device on the network (printer for example) and it will come up.

I’ve never heard of a router not providing both 2.4 and 5ghz wifi signals, but if this is the case, 2 things you can do:
1) replace the provided router with your own and configure it how you want it. I used 4 mesh routers in my house and it doesn’t matter who I have as an internet provider.
2) add a router or a mesh network of routers behind the provided router and configure your wifi networks using your routers, just turn off the wifi settings in the provided router.

Pretty simple

[SaucyJim]

Originally Posted by Pugchief

Also, Quantum Fiber networks only operate on 5 GHz. Many older devices will only operate on 2.4 GHz. If your printer is 2.4, that's the problem. This can be resolved by plugging a dual band router into the Quantum wall unit, and setting up another network name on 2.4 Then connect the computers and printer to the 2.4 network. If you don't already have a router from your previous setup, you can buy an inexpensive one on Amazon for ~$30.

I switched to fiber in my previous home and had many, many 2.4 ghz devices. Smart lights, Traeger smoker, etc. and the new fiber equipment had backward compatibility. If the previous WPS connection advice does not work, I would advise using the menu system on the printer itself to search for networks. Once found and selected, manual re-entry of the password will be required to connect.

My two cents.

[retiredguy123]

Printers are the most poorly designed and the most user unfriendly computer products on the market. Why can't printer makers design a product that their customers can understand? That being said, I always buy HP printers and they must have an LCD screen on the front of the printer with clearly legible information about the printer instructions and status. You may pay a little more, but it is worth it. Recently, I tried to help a friend connect a printer that was so cheap that the screen could only display one line of information at a time after pressing several navigation buttons. After an hour of non-success, I told the guy to buy a better printer.

[gwenhwalker@yahoo.com]

Plug printer into computer and it will find wifi. Then you can unplug

[retiredguy123]

Originally Posted by gwenhwalker@yahoo.com

Plug printer into computer and it will find wifi. Then you can unplug

If you have a wired connection between the computer and the printer, you don't even need wifi. Why would the printer find wifi?

[Wondering]

Originally Posted by paulat585

I know you guys are going to laugh, but tech left yesterday after installation without checking whether wifi printer was connected. Of course now I can't print. Have been on chat with Quantum for 52 minutes & they say they can't help. Any advice as to how to hook it up again. I keep getting a message that printer can't be found. Uninstalled it and still can't discover it. Thanks.

Call the printer manufacturer and/or go on YouTube and search.

[John The Village Geek]

Originally Posted by paulat585

I know you guys are going to laugh, but tech left yesterday after installation without checking whether wifi printer was connected. Of course now I can't print. Have been on chat with Quantum for 52 minutes & they say they can't help. Any advice as to how to hook it up again. I keep getting a message that printer can't be found. Uninstalled it and still can't discover it. Thanks.

I can definitely help you!

[Sanibel]

Does this also apply to Ring doorbell? I can’t get a pic on my phone after Quantum install.