[Villageswimmer]

Past few bills correctly indicate "customer owned modem." This month's bill shows $8 charge for "modem rental."

Nothing has changed here. How does this happen?

Comcast has no explanation but immediately removed charge from bill when called on it.

Hmmmm....is it me or are the "errors" always to Comcast's favor?

[TNLAKEPANDA]

Been there before. I figure that they are making millions on people who just don't notice the charge so why not.

[hoganth]

They started doing that to me even after I had my own modem for over a year. Took me 2 months to get that straightened out. Watch your bill closely! No telling what they will try next.

[handieman]

Comcast does as they dxxx well please and has no accountability for their actions. I see and deal with Comcast/customer problems all the time including my own service. At one point I had to call the consumer help website in Tallahassee FL for assistance. I will say the consumer relations department in Tallahassee got results.
Make no mistake, Comcast makes millions leasing their cable modems and/ or their cable modem/ routers. They charge $8.00 per month for an electronic piece of equipment that can be purchased on the internet by you for approx. $80.00. You do the math. Be aware that that they will charge you if its found that your own modem is at fault. I find modem/router failures to be rare and easily cured with a reboot.

My other concern on this issue is how and why they can treat thousands of customers here in The Villages like idiots. Isn't there someone somewhere that can get to Comcast high management and express our concerns? Home - Florida Department of Agriculture & Consumer Services is a great place to vent your frustrations. The commissioner Adam Putnam runs a great group of advocates up there.

John Wharton AKA handieman

[Mikeod]

Some months ago, I contacted them about reducing my bill. A nice lady went over my options. Turns out that things are so tightly bundled that nothing would significantly lower my bill without degrading service in areas I didn't want affected. In order to drop some movie channels, I had to switch to a different bundle, but that would lower my internet connection. The cost to bring the internet speed back up was almost the same as the amount saved by dropping the movie channels. After much discussion, she found a promotion that lowered my bill and kept my service intact. Great?

This morning I turned on my bedroom TV to watch something I recorded. I got an error message that DVR service was either unavailable or disabled. Same message on the main TV. But the DVR in the office was fine. I called and was told that the "Revenue" department had determined that I was not being charged enough for my DVR boxes and, instead of just adding to my bill, had shut off the DVR capability. No notice, no communication that my promotion had ended (perhaps because there was no end date given for it), no nothing. Everything we had recorded was gone.

This is not customer service. This is customer disregard.