[Arrachme]

Most of you know me. I love everyone but you tell me what you think of this story.
One day my girlfriend took me to 'the Villages New 2 You consignment shop' on the corner of 466/ 441 yellow building. It seemed ok when I was with her. I had to really look to find something because it was more like low end thrift store. I found a pair of new golf shoes for about $36.
Not owning a pair of golf shoes yet, I'm not sure if they fit, I asked, "what is you policy". The girl said, " If you just bring them back, we will reconsign them". When I got home I realized they were not brand new as represented and they strangly falling apart at the rim. I took them back the next day. I week later I went in alone and looked around trying to be nice. They followed me around as if I was going to steal something. I asked if they sold, she said no then I left. Upset I went back and asked what price she put on them, she said $19, realizing they had already stuck me for $36, they were scamming me, I said what they were doing was not fair.Then started calling me a nasty person and said they were going to turn their backs to me. "I said this is the Villages , You can't treat people like this here". The so called owner said we have enough nice people we don't have to talk to her. She started talking in third person. They turned their backs to me, They took the shoes threw them in the garbage can in front of me. I said you have stole over $30 from me. They just igoned me. I said I would write about them in The Talk of the Villages , ,she acted like this was some kind of a rag that held no weight in The Villages. This place needs an attitude ajustment.
The clothes are dirty, they are old, beat up, over priced, the help appear to be RACIST by the way the watched my every move. I am appauled and insulted. I would like the state of Florida to investigate their business practices. These sorts don't deserve the opportunity to have the privilage to have our business. The fact that I took a pair of jeans in to the fitting room and it had some old written notes in the pocket, and a blouse that had someone hair all over ( I did not try it on ) that they do not have sanitary rules about clean clothes being brought in matches their rudeness the owners and workers. What can we do? They should not get away with this. Please help. I do have proof. When I bought the golf shoes, I took them over to Marie Rose Consignment to look at them before I returned them to New 2 You. She said there was definately something defective with thie lining on the ridge and she would not even carry them let alone sell them to an unsuspecting customer like they did to me for the $36. Ofcourse I did not share the story of what happen with Marie Rose I just told her I bought them new somewhere. I did not want to gossip. I just respect her and hold her opinion in high regard. So there you have it. New 2 you scamed me from the begining and for all I know picked them out of the garbage and is still trying to scam more people, reselling them again. It seems like they is not bottom to the lowest point that they will go. They are botom feeders. I could not get over the greed. I am not sure they are even in the Villages district since the road cut their entrance to the parking lot off. Who are these people? Does anyone know their history?

[Taj44]

I can't believe they sold you defective shoes, and wouldn't refund your money, but expect you to re-consign them. If they are defective as you describe, why would they try to sell defective goods??? And then they throw them in the garbage?? I feel your pain. Not sure what else you can do but avoid the place. You have to wonder how some of these places stay in business with their customer service skills (or lack of).

[GOJODO]

I went in there once, did not have a good feel for the place. I have no intention of returning. Sorry they treated you so badly, there is no excuse for that. It sounds from you email that they did not fully explain their return policy.

[Arrachme]

Originally Posted by Taj44

I can't believe they sold you defective shoes, and wouldn't refund your money, but expect you to re-consign them. If they are defective as you describe, why would they try to sell defective goods??? And then they throw them in the garbage?? I feel your pain. Not sure what else you can do but avoid the place. You have to wonder how some of these places stay in business with their customer service skills (or lack of).

- I was hoping that when the owner laughed at me saying I would put this story on the Talk of the Villages like this was a stupid little paper at least some people wouls hear of their lack of graciousness.

[graciegirl]

I am sorry that you had such a bad time. I am really upset for you that you felt racism.

I am not familiar with resale clothing stores but I sure have visited and bought from Bargains and Treasures a lot and they seem able to pick and choose what they sell and I have encountered only clean things that look almost new. I assumed you couldn't return stuff from a resale shop, but they told you that you could so they should have taken them back. I know that when you place something for resale that you only get a portion of the price, so were they going to sell them again for $36 and you were to get $19?

New golf shoes frequently cost over a hundred dollars so the price was a bargain if they hadn't been defective.

[Arrachme]

Originally Posted by GOJODO

I went in there once, did not have a good feel for the place. I have no intention of returning. Sorry they treated you so badly, there is no excuse for that. It sounds from you email that they did not fully explain their return policy.

They explained the return policy fine, the problem was they should not of sold the item in the first place. it was falling a part. It was more of a buyer beware thing. I understand what you mean about not feeling good when you walk in. I had a funny feeling when walked in but dismissed it. Just another reason why girls should shop together.

[Arrachme]

Thank you, No you don't understand. I bought the shoes for $36 but the lining was detererating so at $1 they were worthless which they had to Know and did know. The next day when I took them back they said they would to resell them to someone else. I figured out that they knew what was wrong when they put a price tag on them for $19 more . They were going to scam someone else for $19. They refused to give me my moeny back. New 2 You were scaming everyone. They sole $36 from me and god know who else from those supposed new golf shoes. Bargains an Treasures is an honorable company(that doesn' sell clothes) had they though they, like Marie Rose, they would not have tried to scam anyone.I hope this helps.

[villages07]

You can file an online complaint with better business bureau. You might not get any satisfaction but can at least get their attention. There is also seniors vs crime but they tend to deal with more formal written contractual issues.

[Taj44]

For future reference, there is a great discount golf shoe store up near Ocala. Some golfing friends have gone there, and they've gotten brand new $110 Footjoy shoes for around $50. They're like last year's models, so still current, but marked way down. I don't know the exact location, but when I find out I'll post.

[redwitch]

Well, TOTV may be a lowly rag to them, but there's enough readers here to get the message. Thanks for the head's up. Maybe we should all call New 2 You and let them know we won't be doing business at their shop and why and where we heard about them. Might get a very large message across!

I'm sorry this happened, though. The honorable thing, of course, would have been to refund your money and contact the original owner of the shoes and explain why they couldn't be sold. However, it doesn't sound like honor is part of their vocabulary.

[krash]

First, let me say that I read TOTV every day, although I seldom post. However you are not a familiar name to me, so, no, I don't know you.

Sorry, I don't buy this story.

Did you not try the shoes on? Did you not LOOK at what you were purchasing?

You were at a consignment store where they sell new/used items, so it's "buyer beware".

This sounds like "buyer's remorse" to me.

I have never been in this particular thrift store, so I can't comment on the cleanliness or the attitude of the sales staff, and certainly didn't witness what you say about them following you around...but I think since you didn't get your way, you're pulling out the race card. And that's not fair. Perhaps it was more your attitude than your color.

I have my fire-proof suit on. Let the flaming begin....

[Larry Wilson]

Two sides to every story. Worked with owner and staff many many times.(I buy clothes for the homeless)and they have been wonderful. Couldn't be nicer.

[RichieLion]

Wondering about krash's rudeness in calling you a liar when he has no first hand knowledge of this and doesn't know you, and then is asking for people to fight with him. Very strange.

Sorry about your bad experience.

Thanks for the head's up about this store. It is appreciated.

[redwitch]

krash -- I know the OP personally. She really is a very sweet lady. I truly can't imagine her lying about her experience nor pulling the race card for no reason. Mind you, she didn't say they were being racist, just that she felt she was being overly watched. I've seen this happen in many smaller stores when people of color are there. It is wrong and ugly and that it is still being practiced is a downright shame.

And, yes, there are always two sides to every story, but the fact is these were defective shoes, not just shoes that didn't fit. Should she have examined them more closely while there? Maybe, but it could have had a temporary fix that wouldn't show up until there was some use (probably by the original owner so that they could be sold, not by the store). Regardless, the real and perceived treatment felt by VV is enough to insure that I will not be shopping there.

[krash]

Richie --- I am not calling the OP a liar, I'm just saying that I don't quite buy this entire story. I think she is slamming a business unfairly by saying they are racist. Why didn't she say that she was watched because she was "young" or "beautiful"?

Again, it all boils down to this: didn't she LOOK at what she was buying? Why is the store responsible for her bad judgement in the purchase of these shoes? Were they supposed to stick their feet in the shoes to make sure they were wearable? NO!!