[rjsuzie]

Their customer service is awful. We had issues with a chair we bought and it's replacement was absolutely no better. We decided we wanted a different chair, and we were forced to deal with a manager who was also an owner. He treated us like we were beneath him, and refused to help us get any satisfaction (a different chair) until we retained an attorney. Finally after 10 months our lawyer got them to get us a different chair. We will never darken their door again, and definitely dont recommend this store to anyone.

[ilovetv]

Originally Posted by rjsuzie

Their customer service is awful. We had issues with a chair we bought and it's replacement was absolutely no better. We decided we wanted a different chair, and we were forced to deal with a manager who was also an owner. He treated us like we were beneath him, and refused to help us get any satisfaction (a different chair) until we retained an attorney. Finally after 10 months our lawyer got them to get us a different chair. We will never darken their door again, and definitely dont recommend this store to anyone.

What kind of problems were there with the chair?

[Papa]

Originally Posted by rjsuzie

Their customer service is awful. We had issues with a chair we bought and it's replacement was absolutely no better. We decided we wanted a different chair, and we were forced to deal with a manager who was also an owner. He treated us like we were beneath him, and refused to help us get any satisfaction (a different chair) until we retained an attorney. Finally after 10 months our lawyer got them to get us a different chair. We will never darken their door again, and definitely dont recommend this store to anyone.

We have used Babette's several times in the past 9 months and find their Customer Service to be OUTSTANDING. Sorry to hear that you had a bad experience.

[LittleDog]

We've purchased furniture from Babettes and found our dealings with them were problem free. The furniture was really nice and the prices were reasonable. If I needed to purchase more furniture the first place I would look is Babettes.

John

[KathieI]

Originally Posted by rjsuzie

Their customer service is awful. We had issues with a chair we bought and it's replacement was absolutely no better. We decided we wanted a different chair, and we were forced to deal with a manager who was also an owner. He treated us like we were beneath him, and refused to help us get any satisfaction (a different chair) until we retained an attorney. Finally after 10 months our lawyer got them to get us a different chair. We will never darken their door again, and definitely dont recommend this store to anyone.

Sorry for your problems, but I will continue to recommend them to my friends and use them again myself. I have heard and experienced nothing but good things about Babettes.

[jimbo2012]

I have a sneaking suspicion there's another side to this story!

[rubicon]

Originally Posted by jimbo2012

I have a sneaking suspicion there's another side to this story!

Who hires an attorney over a dispute about a chair? What was the problem with the chair/ How much did the chair cost at retail?

[Chopper]

Did you notice that this was the first post for RJSUZIE? Other posters in this thread have all been complimentary of Babette's.

[jimbo2012]

Could also be a competitor???

Not uncommon.

[rirlam]

We've purchased several items from Babette's with no problems.

[Dayzee]

I love shopping at Babette's. They have a great selection and when we special ordered an entertainment center from them they held it in storage for several months (without full payment) until we were ready for delivery. The delivery staff was prompt, polite, clean and very thorough in setting up and cleaning the piece before they left. No complaints.

[Debfrommaine]

I have friends who had to make a return, no problems, prompt service.

[Floridagal]

I bought all my living furniture there and never had a problem. Would definitely go back again. The saleslady I had was excellent. Gave me alot of good ideas and suggestions.

[steamdogman]

Why is it that when someone posts a problem with a local company everyone here in this talk of the villages slams them.

No company in the world is perfect and perhaps you should just let it go and let someone have their say!!!!!!!!!!!!

I find that every time I post something negative and righthfully so that I always get bashed here by the "old-timers" to TOTV.

Let us have our say and let it go. PLEASE. Otherwise, this whole thing is going to go into the toilet

[ilovetv]

Originally Posted by bobkendrigan

Why is it that when someone posts a problem with a local company everyone here in this talk of the villages slams them.

No company in the world is perfect and perhaps you should just let it go and let someone have their say!!!!!!!!!!!!

I find that every time I post something negative and righthfully so that I always get bashed here by the "old-timers" to TOTV.

Let us have our say and let it go. PLEASE. Otherwise, this whole thing is going to go into the toilet

I agree completely. So WHAT if it is the original poster's first post???

What if it's the "first" time an employee or owner-manager showed their true colors and treated a customer like crap, having kept effectively kept their a-hole nature under wraps before that????

Or what if all other employees do treat all customers well and thus have shielded the customer from ever having to deal directly with this manager-owner before on such an issue?

I, too, think there is more to the story and that's why I asked what problems there were with the chair.

It could have been a cheap, junk product to start with......or I've seen customers trying to return things that looked like they'd been used at Woodstock for a month, claiming the thing got that way on its own thru no fault of the owner/user.

With this instance above, we don't know. But please don't discount new posters' credibility just because they're new to the board.

"There's a first time for everything."