[BogeyBoy]

I have been a user of Verizon for years and have been happy with service here in TV. Over the last week I have experienced quite a few dropped ("call was lost") calls. Has anyone else been having a problem - or is my phone sick? (I live near Havana, and as I stated earlier, my service has been great up to the last week or so.)

[Xavier]

Yes we've had the same problem. We've lost a few calls with our cell phones. We also get our Internet with Verizon via the Wireless Broadband. Our connected has disappeared several times. I'm actually happy to hear that it's a system problem. I just upgraded my Express Card for the Internet connect and I was regretting the change. Now I can call Verizon and put a bug in their ear. Thanks for asking the question.

[skip0358]

My AT&T service was great until about a week ago. Also started dropping calls. Weak signal. Must be something in the atmosphere.

[baileysdad]

I was going to the Verizon store today...I thought I had a problem with my phone?? I would get an incoming call...I could hear them...but they could not hear me??? is anyone having that problem?

[BogeyBoy]

Originally Posted by baileysdad

I was going to the Verizon store today...I thought I had a problem with my phone?? I would get an incoming call...I could hear them...but they could not hear me??? is anyone having that problem?

Yes, same problem, they can't hear me just before the call is dropped.

[lj410]

I also have Verizon and have had problems with dropped calls over the last week- I live in Amelia, I hope we find out soon what is going on, the holidays are here and we want to be able to talk with family and friends without being disconnected.

[bobbon]

We had the same situation earlier this week. We live in Largo, and it happened when we were going north on Buena Vista. In the past service has been great from Verizon here in the Villages. Glad to hear it wasn't just our phone.

[billethkid]

One should update the roaming especially when going from one location to another. Just dial *228 and then press option 2.....wait a minute or so and follow directions. At the end they will thank you for updating and say goodbye. Then you have to look at your screen and put the OK or select button. The phone will then reset itself...recycle through the off then on mode...at this point the update is complete.

Going on 10 years and never a dropped call. And we are usually the only ones with service when we go places like the mountains and lakes of TN....and other locations.

btk

[BogeyBoy]

Originally Posted by billethkid

One should update the roaming especially when going from one location to another. Just dial *228 and then press option 2.....wait a minute or so and follow directions. At the end they will thank you for updating and say goodbye. Then you have to look at your screen and put the OK or select button. The phone will then reset itself...recycle through the off then on mode...at this point the update is complete.

Going on 10 years and never a dropped call. And we are usually the only ones with service when we go places like the mountains and lakes of TN....and other locations.

btk

I do this every month and did it right after the calls started dropping. Didn't help this time so I think it's a different problem.

[KathieI]

Have had Verizon for many, many years and have never had a problem with dropped calls or reception anywhere in the villages. But this past week, I had quite a few dropped calls, even had a problem accessing my voice messaging, and missed calls are not showing up on that screen. I wonder what's been happening. They talked about putting a new tower in this area around Hemingway, but could that be creating this problem?? Anyway, I hope it ends soon.

[wdwduo]

We also had problems with dropped calls and went to the Verizon store...they said it was the battery and gave us a new one. Also, you have to keep "updating" your cell by dialing *228...then hit number 2. Until I started doing this about once a month, I wouldn't get a 10:00 am voicemail until 5-6 at night. Hope that helps. jackie

[Aceskaters]

I have had the same problem here in Hemingway, so I went to the Verizon store TWICE (different weeks) and the first time I was told that there was an antenna switchover because Verizon merged with some other company and now the antennas needed to be reconfigured or something...they said it would be about a week before service would be back to normal. Then last week (the second time I went in) the workers in the Verison store were very frustrated as they now say 3 towers in the area that serves Oxford, Wildwood, and the southern part of The Villages are all being redone at the same time and no finish date is being given to them. There were quite a few people there with the same problem. Poor planning on Verizon's part and not much help at the store, but hopefully they'll get it fixed soon......

[wmchale]

Must be that new 3g network they have been advertising

[Aceskaters]

Whoa...I'm picking up 3 bars here in Hemingway on Saturday afternoon, maybe this situation is improving!

[NJblue]

I live in Hemingway and am still having problems. I was just on hold for 45 minutes on a call and when I finally got through the call was dropped. After almost a month of bad service (and hoping that it would clear itself up) I finally called Verizon to register a complaint. Ironically, even this call was dropped. To their credit they did call me back. They said a number of complaints have been registered but they still do not have a fix for it. Based on the conversation, I got the impression that the squeeky wheel gets the grease so if anyone else is still experiencing problems, I encourage you to call them and register it so that the priority is established.