[PPLEPEU]

FWIW, I've met Donnie and came away very impressed. While cutting our neighbor's lawn, his worker (wife/business partner?) ran over the temporary cable TV line strung by our cable company. During our landscaping construction, Brighthouse had run a temporary line all the way around the back of our home, but hadn't marked it. She never saw it and cut it cleanly.

Rather than sneak away, Donnie came to my door and explained the situation. He attempted to repair the line, but needed two coax connectors. Donnie said he'd pick up a couple and come back that evening after finishing their day.

I thought that was the last I'd see of him. But, sure enough, about 7:00 PM, Donnie and his wife came back to our home and installed the coax connectors, then came inside to work with me on getting Cable & Internet back up. Unfortunately, that still didn't fix the problem and Brighthouse had to come out the next morning. Before leaving, Donnie said to let him know if I receive a charge from Brighthouse -- if so, he'd pay the bill.

A week later, Donnie knocked on my door to make certain I let him know if Brighthouse charged me for the repair as he wants to pay. Pretty unexpected high-road customer care -- and I'm not even his customer!

Donnie handles 5-6 lawns in our small neighborhood and is universally praised by each of them (I know because I asked each of the homeowners).

Obviously, the OP has had an unpleasant issue -- but there are at least some of us who have had a different type of experience with Phillips Lawn & Landscaping.

[Dr.Jim.B]

Originally Posted by PPLEPEU

FWIW, I've met Donnie and came away very impressed. While cutting our neighbor's lawn, his worker (wife/business partner?) ran over the temporary cable TV line strung by our cable company. During our landscaping construction, Brighthouse had run a temporary line all the way around the back of our home, but hadn't marked it. She never saw it and cut it cleanly.

Rather than sneak away, Donnie came to my door and explained the situation. He attempted to repair the line, but needed two coax connectors. Donnie said he'd pick up a couple and come back that evening after finishing their day.

I thought that was the last I'd see of him. But, sure enough, about 7:00 PM, Donnie and his wife came back to our home and installed the coax connectors, then came inside to work with me on getting Cable & Internet back up. Unfortunately, that still didn't fix the problem and Brighthouse had to come out the next morning. Before leaving, Donnie said to let him know if I receive a charge from Brighthouse -- if so, he'd pay the bill.

A week later, Donnie knocked on my door to make certain I let him know if Brighthouse charged me for the repair as he wants to pay. Pretty unexpected high-road customer care -- and I'm not even his customer!

Donnie handles 5-6 lawns in our small neighborhood and is universally praised by each of them (I know because I asked each of the homeowners).

Obviously, the OP has had an unpleasant issue -- but there are at least some of us who have had a different type of experience with Phillips Lawn & Landscaping.

Geeez! I have to agree with PPLEPPU on this one. Donnie & Tara Phillips do somewhere around a dozen homes in our neighborhood. He's here when he says he will be. He (& his wife Tara) work very hard and do a very nice job - at least all of the neighbors whom I have spoken to about him are VERY PLEASED. I have not experienced any sort of issues which would make me question his honesty or integrity.

Like anything else, there are probably 2 sides to every story - I'm not saying that your window didn't get broken as a result of the string trimmer - but, on the other hand. Nobody appears to have seen it happen? And just like the other lady posted, windows can break for a number of reasons (including settling of the ground, etc). If I were Donnie and you asked me to pay (without having any proof that I was actually responsible) I would be a little reluctant to get my wallet out, myself - unless, in fact, I knew that I or one of my employees was TRULY responsible. I have the opposite opinion of Mr. Donnie Phillips. This is NOT to say that you are NOT entitled to your own opinion - but, like I said earlier, there are usually TWO sides to every story - and I'd be interested to hear what Mr. Phillips had to say about this incident.