[Madelaine Amee]

We have both had successful surgeries at TV hospital, but until today we have never been to the Emergency Room.

This morning my other half (who still thinks he is 25) fell at Laurel Manor and hit his head, because this accident happened at LM they refused to let him leave and called for an ambulance to get him to the Emergency Room which was literally overflowing with people.

He got to Emergency at approximately 11am, he was put into a wheel chair, wrapped in warm blankets and taken off for a cat scan of his head. The hospital called me at home and I immediately joined him to wait for the results. We both sat there until 2:35pm. I could not believe how people treat the staff because they have to wait for attention. One person sitting in a wheeled reclining chair of some sort, also wrapped in blankets, started to tell me what she thought of this particular hospital and how they absolutely did not know what they were doing. I sat and listened to her until the top of my head blew off and I suggested she would be better off talking to someone who wanted to hear her continual complaining, at which point she pulled out her phone and started making "help me" calls.

At about 2pm we were called and my other half was wheeled into a room to meet with a doctor who profusely apologized for the wait. We then had a nurse come over and give my husband a tetanus shot, she then took out the IV and other vital sign attachments he was wearing from the ambulance trip. After making sure he was capable of walking we were escorted out, taken to the golf cart valet cart and taken back to our car.

From the time the ambulance picked him up, to the time we were released, we had absolutely NOTHING but the best of treatment and certainly NOTHING to complain about.

I am used to the Beth Israel in Boston and I did have to be in their emergency room just once, and I can assure you the staff at the Beth Israel would never put up with what our staff here have to take.

We are lucky to have a local hospital like this - now let the ranting begin!

[dbussone]

Originally Posted by Madelaine Amee

We have both had successful surgeries at TV hospital, but until today we have never been to the Emergency Room.



This morning my other half (who still thinks he is 25) fell at Laurel Manor and hit his head, because this accident happened at LM they refused to let him leave and called for an ambulance to get him to the Emergency Room which was literally overflowing with people.



He got to Emergency at approximately 11am, he was put into a wheel chair, wrapped in warm blankets and taken off for a cat scan of his head. The hospital called me at home and I immediately joined him to wait for the results. We both sat there until 2:35pm. I could not believe how people treat the staff because they have to wait for attention. One person sitting in a wheeled reclining chair of some sort, also wrapped in blankets, started to tell me what she thought of this particular hospital and how they absolutely did not know what they were doing. I sat and listened to her until the top of my head blew off and I suggested she would be better off talking to someone who wanted to hear her continual complaining, at which point she pulled out her phone and started making "help me" calls.



At about 2pm we were called and my other half was wheeled into a room to meet with a doctor who profusely apologized for the wait. We then had a nurse come over and give my husband a tetanus shot, she then took out the IV and other vital sign attachments he was wearing from the ambulance trip. After making sure he was capable of walking we were escorted out, taken to the golf cart valet cart and taken back to our car.



From the time the ambulance picked him up, to the time we were released, we had absolutely NOTHING but the best of treatment and certainly NOTHING to complain about.



I am used to the Beth Israel in Boston and I did have to be in their emergency room just once, and I can assure you the staff at the Beth Israel would never put up with what our staff here have to take.



We are lucky to have a local hospital like this - now let the ranting begin!

MA - wonderful report. I'm pleased everything is ok. And this is an excellent sign of progress in the ER at TVRH.

[Licismom]

Rating of TVRH The Villages Regional Hospital in The Villages, FL | US News Best Hospitals

[dbussone]

Originally Posted by Licismom

Rating of TVRH The Villages Regional Hospital in The Villages, FL | US News Best Hospitals

Why don't you summarize for everyone. I've followed these reports for several years. Save others the trouble.

[gage405]

I went to the ER at The Villages Hospital at 1:15 p.m. on Tuesday, October 27 and was triaged maybe within an hour or two. But, I was not seen by an ER doctor until 11:00 p.m. that evening. I was unable to walk to so I had no choice but to wait. I was not in pain. But, my condition was such that I had surgery and was hospitalized for two weeks.
It was only by the grace of God that I did not lose my mind during those 10 hours of waiting in the ER.
My care in The Villages hospital and later in the Leesburg Hospital was excellent. By the way, I think I would go to Leesburg if I thought I were going to be hospitalized because they have private rooms whereas The Villages has semi-private rooms.

[Madelaine Amee]

Originally Posted by gage405

I went to the ER at The Villages Hospital at 1:15 p.m. on Tuesday, October 27 and was triaged maybe within an hour or two. But, I was not seen by an ER doctor until 11:00 p.m. that evening. I was unable to walk to so I had no choice but to wait. I was not in pain. But, my condition was such that I had surgery and was hospitalized for two weeks.
It was only by the grace of God that I did not lose my mind during those 10 hours of waiting in the ER.
My care in The Villages hospital and later in the Leesburg Hospital was excellent. By the way, I think I would go to Leesburg if I thought I were going to be hospitalized because they have private rooms whereas The Villages has semi-private rooms.

The Village Hospital has private rooms. My husband was in a private room after his surgery, as was my friend. I was in a semi private room. Depends on the medical problem.

[dbussone]

Originally Posted by Madelaine Amee

The Village Hospital has private rooms. My husband was in a private room after his surgery, as was my friend. I was in a semi private room. Depends on the medical problem.

It also depends on availability. In season they will use most rooms as semiprivate to increase their ability to handle patient volume.

[Mudder]

Leesburg has plenty of semi private rooms, I was recently in a very crowded one for 8 days. Villages rooms are much bigger especially when they have to fit two patients in one room. It depends on bed availability, staff availability as to what you get.

[Bonny]

I have also been in both hospitals private & semi private rooms.

[dillywho]

For anyone who gets upset over long waits in the ER waiting to be seen or for those already seen who have to wait hours waiting for a bed upstairs, you are still very fortunate to be here.

Last week, I read about a young lady in Canada who died because there was not a bed available for her......for months. She was awaiting a bone marrow transplant. There were plenty of donors and plenty of matches, but there were no beds available in the hospital. She finally ended up in a California hospital, got the transplant, but by then it was too late for the transplant to be effective. So sad. She was only 17 or 18.

[Licismom]

I have had the same type experience in the ER at TVRH as many others. I also have a background of over 45 years in medical care, so when the questionnaire came asking about my experience at the TVRH, I took the time to respond. In addition, I took extra time to write a personal letter to the RN listed as being in charge of Quality Improvement. I reported to her on the violations in safety, medical best practices and the failure of the lab to perform a specifically ordered test that would have verified that the proper med was being administered. I was polite and factual. That was over 2 full months ago. I have yet to receive an acknowledgement of my letter, much less a "thank you." The only way TVRH is going to improve is if the citizens of TV demand to have a say in how it is run. OR some citizens decide to sue. I'd hate for the latter to have to be the ultimate outcome but if the only thing they understand is money, hit them in the pocketbook.

[dbussone]

Originally Posted by Licismom

I have had the same type experience in the ER at TVRH as many others. I also have a background of over 45 years in medical care, so when the questionnaire came asking about my experience at the TVRH, I took the time to respond. In addition, I took extra time to write a personal letter to the RN listed as being in charge of Quality Improvement. I reported to her on the violations in safety, medical best practices and the failure of the lab to perform a specifically ordered test that would have verified that the proper med was being administered. I was polite and factual. That was over 2 full months ago. I have yet to receive an acknowledgement of my letter, much less a "thank you." The only way TVRH is going to improve is if the citizens of TV demand to have a say in how it is run. OR some citizens decide to sue. I'd hate for the latter to have to be the ultimate outcome but if the only thing they understand is money, hit them in the pocketbook.

Having an appropriate institutional focus on quality, safety, and excellent patient care would go a lot further than legal action.

[Aloha1]

Tuesday night, 5/17. Serious rain storm. Managed to break a toe at 7PM by banging it into a table leg at the Townplace Suites at Spanish Springs. Toe was at a 90 degree angle ( not good) and immediately went to TVRH Emergency. Sat there for over an hour before someone came to take me to X-ray. After X-ray, waited another hour before the attending Physician came in. After determining that I was from out of state , she did not even bother to try and reset the bones but simply put a very loose wrap around the toe and said "go see your Dr. when you get home". My Orthopedic appointment at 40 hours after the injury was basically "WTF? They didn't even reset the bones??". We are now contacting Morgan & Morgan.

The bottom line is The Villages uses the proximity of health care as a selling point. The "family" needs to do a serious review of that issue and use their influence to fix this before people die due to incompetence. For the record, my wife is a retired medical professional, my son is a primary care physician and my daughter is a well trained Emergency Department physician.I was on staff at the American College of Emergency Physicians. None of the personnel we encountered at TVRH ER would have been hired or maintained on job at a serious hospital.

One more thing, I was the only person in the waiting room.

[Aloha1]

I will add that the reason we were at Townplace Suites was to buy furniture, etc. for our new home in The Village of Pine Ridge. I am not left with a warm feeling about health care in The Villages.

[Aloha1]

Originally Posted by Madelaine Amee

We have both had successful surgeries at TV hospital, but until today we have never been to the Emergency Room.

This morning my other half (who still thinks he is 25) fell at Laurel Manor and hit his head, because this accident happened at LM they refused to let him leave and called for an ambulance to get him to the Emergency Room which was literally overflowing with people.

He got to Emergency at approximately 11am, he was put into a wheel chair, wrapped in warm blankets and taken off for a cat scan of his head. The hospital called me at home and I immediately joined him to wait for the results. We both sat there until 2:35pm. I could not believe how people treat the staff because they have to wait for attention. One person sitting in a wheeled reclining chair of some sort, also wrapped in blankets, started to tell me what she thought of this particular hospital and how they absolutely did not know what they were doing. I sat and listened to her until the top of my head blew off and I suggested she would be better off talking to someone who wanted to hear her continual complaining, at which point she pulled out her phone and started making "help me" calls.

At about 2pm we were called and my other half was wheeled into a room to meet with a doctor who profusely apologized for the wait. We then had a nurse come over and give my husband a tetanus shot, she then took out the IV and other vital sign attachments he was wearing from the ambulance trip. After making sure he was capable of walking we were escorted out, taken to the golf cart valet cart and taken back to our car.

From the time the ambulance picked him up, to the time we were released, we had absolutely NOTHING but the best of treatment and certainly NOTHING to complain about.

I am used to the Beth Israel in Boston and I did have to be in their emergency room just once, and I can assure you the staff at the Beth Israel would never put up with what our staff here have to take.

We are lucky to have a local hospital like this - now let the ranting begin!

A 3 hour wait for what could have been a serious head trauma is unacceptable at any hospital. Yet, I am glad your husband came thru OK.