[red tail]

does anyone know if these times are accurate
Central Florida Hospitals | Leesburg Regional | Villages Hospital | Central Florida Health Alliance

[Indydealmaker]

Originally Posted by Shirleevee

It was NEVER bad, just a longer wait!

Everything is relative. I, for one, will not tolerate paying for a whole and getting a half.

Only a short while ago, this hospital made a really big deal about dramatically shortening the wait time until a patient was seen. Smoke and mirrors! It does not count as an improvement if you are "seen", then parked back in the waiting room for hours upon hours with zero communication.

Budget constraints are not the cause of these kinds of problems. Management deficiencies are implicated.

After having run several businesses, I know for a fact that you can do ANYTHING if you just decide that you are going to accept nothing less than success. Once you make that decision, it is absolutely magical how barriers seem to fade.

[SALYBOW]

Actually, they fired 9 admins when I was there.

[keithwand]

My wife just had her hip replaced at The Villages hospital last Monday and I can't say enough about how impressed we are. They kept us informed before, during and after surgery. The joint group on floor 5 are the best. Even the food wasn't bad for a hospital and the rooms are private.
Dr Grey performed the surgery and was also wonderful. No bruising and she is walking around the house with her walker without hip pain.
The ER might be different but don't cast the whole hospital as not good. We are lucky to have them.

[gomoho]

Originally Posted by Kathy327

I was in TV Hospital this past July and had quite a different experience. I went to the ER at 7 pm after feeling disoriented from excessive sun exposure from working in the garden. Within 10 min I was called in, my blood pressure taken which was over 200, and I was having trouble answering basic questions. I was sent out to waiting room and in 15 min I was taken back in for a Cat scan of my head, an EKG and chest X-ray. I was then placed in a holding area and was told I was staying over night for observation. I was in my hospital room around 12 and was immediately attended to. I was in a beautiful, clean room, and the Aides couldn't do enough for me, even running the bathroom water to make sure it was warm enough for me to bathe. The next day as I was waiting to be discharged, an Aide coming on duty, came into my room and wanted to know if he could get my husband and I anything while we were waiting. My symptoms were serious enough to alert the staff that I was close to having a stroke and they reacted promptly and in a professional manner. I have nothing but good things to say about this Hospital and I am sorry that you had a bad experience and hope your daughter is ok.

I was really liking what you were saying until you told me they sent you out to the waiting room with a bp over 200 and unable to answer basic questions. Wonder what could have happened in those 15 minutes in the waiting room - so glad it was nothing, but if that isn't a crises I don't know what is!!!

[dillywho]

Originally Posted by KeepingItReal

Wife had a similar experience in November 2011 with a kidney stone. Haven't gone back but had hoped things were better now as some have had better luck.
Some have said they have so many patients is the reason but this was not the case the night we waited for so long.
Hard to figure as the Leesburg Hospital and the Villages Hospital are both part of the Central Florida Health Alliance.
Guess right now Munroe Regional Medical Center in Ocala would be our direction to go in an emergency.

My husband would not have survived his first heart attack had he been transported to either Ocala or Leesburg. Fortunately, he was already in TVRH when he had his second one this year.

[Suzi]

Originally Posted by ilovetv

Until people understand that a hospital cannot operate financially with 85% of the revenue stream being Medicare's low and shrinking reimbursement rates that cannot pay the bills there, and that the amount seniors pay in premium for their supplemental coverage doesn't do it either, nothing will change there.

And then there is administration, that needs to be cleaned out from the top downward and start over. But they're not going to fire themselves.

I'm sorry ilovetv, but there is NO excuse for lack of empathy on the part of the staff/nurse(s). It takes 2 minutes to to talk to someone in the ED waiting to be seen. I agree with lack of $$$ and administration but no excuse for common courtesy.

[Russ_Boston]

Originally Posted by Howlett1269

My daughter was brought into the emergency room by the EMT;s on Tuesday
October 1 @ 10:10AM she was seen and was told to return to the waiting room at 10:40AM. As of 3:30PM she was still sitting in the waiting room. At 8:00PM she was still not seen and no one came out to even checked to see why she was there that long. She finally left at 8PM and went to Leesburg Hospital where she was seen within 1/2 hour and was diagnose with a possible mini stroke and vertigo. We as a family will never again use the Villages Hospital.

Curious - was a CT scan done at either hospital? Even if they had diagnosed the condition as minor they should at least keep you informed.

[Russ_Boston]

Originally Posted by Indydealmaker

Budget constraints are not the cause of these kinds of problems. Management deficiencies are implicated.

After having run several businesses, I know for a fact that you can do ANYTHING if you just decide that you are going to accept nothing less than success. Once you make that decision, it is absolutely magical how barriers seem to fade.

Steve - were any of those business successes you had in the medical field relying on almost 90% of your revenue from the government? I worked in private business for 30 years and now for 2 years at TVRH. The two worlds are not even CLOSE! You might have to walk in their shoes to understand fully. Hospitals run through administrators and management like water through a faucet.

[Justjac]

Originally Posted by red tail

does anyone know if these times are accurate
Central Florida Hospitals | Leesburg Regional | Villages Hospital | Central Florida Health Alliance

Because of a bad experience I had at TV hospital, following a 12-hour wait n the ER several months ago, we were also curious about the "estimated" waiting time. Yesterday, my husband continually logged on to this site throughout the day and it consistently reported there was only a 54 minute wait.

Have yet to meet anyone who waited less than an hour in the ER... Am hard-pressed to believe this is accurate.

[ilovetv]

Originally Posted by Suzi

I'm sorry ilovetv, but there is NO excuse for lack of empathy on the part of the staff/nurse(s). It takes 2 minutes to to talk to someone in the ED waiting to be seen. I agree with lack of $$$ and administration but no excuse for common courtesy.

I didn't make any excuses for the "lack of empathy on the part of the staff/nurses"!!

There is a long thread here from June, 2013, about how nurses at both TVRH and Leesburg have been subjected to reductions to staffing, seniority, choice of shifts, etc. that have led to experienced, knowing nurses being fed up and quitting and going elsewhere in search of working conditions that are more conducive to patient safety.

See:

Don't Like The TVRH-ER Now? It's Going To Get MUCH, MUCH Worse...

[Russ_Boston]

Originally Posted by ilovetv

There is a long thread here from June, 2013, about how nurses at both TVRH and Leesburg have been subjected to reductions to staffing, seniority, choice of shifts, etc. that have led to experienced, knowing nurses being fed up and quitting and going elsewhere in search of working conditions that are more conducive to patient safety.

Been there 2 years and don't know one nurse that left for patient safety reasons. Many nurses come and go but that's no different than anywhere. Many are still with the hospital but on different units or different shifts. As far as I know our nurse to patient ratio is on par with most hospitals in the U.S. (i.e. med/surg 5 or 6 to 1; icu 2:1 etc.)

PS> Just re-read every post in that thread you linked. Most of it was pathetic overstatements with very little fact behind it. There was almost no mention of people leaving TVRH or Leesburg for patient safety reasons. Let's also remember that TVRH is part of CFHA and is not run or operated by the Morse family. We are growing by about 100 beds (including 27 in the ED) over the next two years. Funding is getting squeezed by Medicare (our main source) but I'm sure it's the same everywhere.

[graciegirl]

I know that Russ Boston is a diligent and ethical man and I would have to think he knows of what he speaks. He hasn't in six years ever led us astray on this forum.

[Easyrider]

Seems most of the problems are with people going to the emergency room ...waiting 12 hours in an emergency room seems to be a real stretch for the imagination......

[Russ_Boston]

Originally Posted by graciegirl

I know that Russ Boston is a diligent and ethical man and I would have to think he knows of what he speaks. He hasn't in six years ever led us astray on this forum.

Thanks Gracie - Is TVRH perfect? heck no! My (everyone's) main goal is always patient safety. Our scores in that aspect are very good. Patients don't like the food but that's another story

I was recently given the task of being one of the charge nurses for the medical floor (2nd floor) and one of the things we do every day is call patients who were discharged. The vast majority of them are complimentary of the care they received. Do some complain? Of course but if I call 20 people a day I'll bet I get no more than 2 minor complaints and we make every effort to work on those issues and get better.