[TomOB]

My wife and I went to Outback tonight. I ordered a rib eye medium rare. It came out so rare that the server was surprised. I sent it back and I don't know if they put the plate through a salamander or in the oven, but it came back well done and the steamed vegetables turned to mush. My wife ordered the flat bread and it was burned. We will not be there again. The problem for them is that the seasonal residents are leaving and they need people like us who live here year round to keep them open during the off season. I ended up getting no satisfaction and a wonderful Jersey Mike's sub.

[missypie]

Originally Posted by TomOB

My wife and I went to Outback tonight. I ordered a rib eye medium rare. It came out so rare that the server was surprised. I sent it back and I don't know if they put the plate through a salamander or in the oven, but it came back well done and the steamed vegetables turned to mush. My wife ordered the flat bread and it was burned. We will not be there again. The problem for them is that the seasonal residents are leaving and they need people like us who live here year round to keep them open during the off season. I ended up getting no satisfaction and a wonderful Jersey Mike's sub.

I don't know if this has anything to do with seasonal residents or not. It sounds like perhaps your meal went into the microwave. Rare to me means raw inside. Med rare is less raw and med is pink.

Did you ask for the manager when your food came back to you unacceptable? Did your wife not accept her meal? Unless you tell management it does no use to say on TOTV that it was a disaster. Management must know so that they can make good.

[TNLAKEPANDA]

If you get a bad meal always ask to speak to the MANAGER... ask them what they plan on doing to keep a satisfied customer. Don't be shy. They want your business!

[Mudder]

I had same problem with a steak there last week also. I ordered medium rare, should have ordered medium.

[2BNTV]

I am surprised your meal came out wrong, as I know they use thermometeres to cook their stakes, to perfection. My experience has been, after complaining to the server, they will make it right!

Sorry, you had a bad experience, but I would have talked to the manager, as they are a good chain restaurant. IMHO

[graciegirl]

I have come to the conclusion that I have no taste. Things like this don't happen to me except very rarely.


I must be just a walking non eipicure.

[yabbadu]

Have had on occasion a meal that was not right...Spoke with a manager and it was corrected. Did you try that rather than this TOV???

[TomOB]

I spoke to the manager twice. It was not made right, therefore I posted it on TOTV which I believe is a forum for your experiences at restaurants.

[JourneyOfLife]

Sometimes that sort of thing happens.

At many places, sending it back to be cooked further means.... Microwave!

It is difficult to know who dropped the ball; the server or the cook!

Serving something that is burnt totally unacceptable. I would fault the server, for even bringing it out on the plate.... even though a cook probably prepared it.


Sometimes there can be friction between servers and cooks.


If you do not feel like making a big issue of it at the restaurant.... call the manager later and talk to them about it. You can bet they will want to know about it!

[red tail]

worst sirloin ever was from outback in the villages. im not one to complain in public so I waited until I was home then sent an email describing my experience. the service recovery was good. they sent me a $20 gift card for another meal. a sirloin isn't the best cut of beef in the world so I should have known better. next time around I had a tenderloin and it was wonderful.

[Jaggy]

Have you ever looked at the people cooking the food in these chain restaurants?? We are lucky we don't have to work that type of job. I just cross my fingers when I order and hope for the best.. ( mostly it is the best ) !!

[ULCHUCK]

The snowbirds may be leaving, but Outback is busy year around. Wonder why? Maybe, great food.

[yabbadu]

Originally Posted by TomOB

I spoke to the manager twice. It was not made right, therefore I posted it on TOTV which I believe is a forum for your experiences at restaurants.

Did you ask for your money back or a gift card???

[missypie]

Originally Posted by TomOB

I spoke to the manager twice. It was not made right, therefore I posted it on TOTV which I believe is a forum for your experiences at restaurants.

That may have been good info to be included in your original post.

[Shimpy]

Originally Posted by TomOB

I spoke to the manager twice. It was not made right, therefore I posted it on TOTV which I believe is a forum for your experiences at restaurants.

That must be a busy manager. You shouldn't have to speak to a manager to get your meal right. Usually when they recook your meal you get it after your spouse is half done eating hers. You are paying full prices for what is on the menu and shouldn't have to complain to get it right. When I have a bad experience at a restaurant I just cross them off my list as there are plenty others. I'ts not my job to make them better at what they do by complaining. The good one's will survive.