[TPRLOC]

The game at "RUBY TUESDAY" is a very small print with very light ink on the final bill---- Unable to read unless in good light & with glasses.---- We have found three overcharges in the last two months after close examination ---The staff have been advised of this problem each time, BUT NO CHANGE. We love the food,--- But are not going back due to this problem.

[villager]

What were the overcharges for? If the staff was notified, did they correct the bill? I'm curious for more info as we've eaten there many times with no problems.

[BarryRX]

Originally Posted by TPRLOC

The game at "RUBY TUESDAY" is a very small print with very light ink on the final bill---- Unable to read unless in good light & with glasses.---- We have found three overcharges in the last two months after close examination ---The staff have been advised of this problem each time, BUT NO CHANGE. We love the food,--- But are not going back due to this problem.

That is disturbing. Since it is highly unlikely that a national chain would do something like this on purpose, the only other possibilities are that a) you were just unlucky that someone made a careless error on your bill or b) one of the employees is doing it intentionally. I would go to their website and voice your concerns. This way, the complaint bypasses the local manager and will be handled by someone at the district level.

[pooh]

Was the situation discussed with the manager? You may not be the only person who has had a dispute with charges on their bill.

[Debfrommaine]

Originally Posted by TPRLOC

The game at "RUBY TUESDAY" is a very small print with very light ink on the final bill---- Unable to read unless in good light & with glasses.---- We have found three overcharges in the last two months after close examination ---The staff have been advised of this problem each time, BUT NO CHANGE. We love the food,--- But are not going back due to this problem.

What was the manger's response when you inquired?

[graciegirl]

I wish the OP would tell us what was the amount and the specifics of the overcharge and WHAT the manager said when it was shown to him/her.

We have so many vague posts that do not give adequate information and are not helpful for us to understand and make decisions.

I think that we should all demand that receipts are legible for one thing. Bealls Outlet on 466 near Publix, it is IMPOSSIBLE to read the bill because of faint type. I asked the clerk when they were going to correct it as it has gone on for a year even after changes to the ink supply and the tape. That isn't right.

[Mr. Grampi II]

Amen. I like that place and want to hear more specifics, the devil is in the details....

[asianthree]

and thats why i bring cheeters to read the bill

[Dr Winston O Boogie jr]

I would love to know exactly what the OP is talking about. Like others have noted this post is very vague. What exactly is the game?
I did read recently about some restaurant chains rounding up and down to the nearest dollar to expedite checkout. Is that what this is all about?

[Warren Kiefer]

Originally Posted by TPRLOC

The game at "RUBY TUESDAY" is a very small print with very light ink on the final bill---- Unable to read unless in good light & with glasses.---- We have found three overcharges in the last two months after close examination ---The staff have been advised of this problem each time, BUT NO CHANGE. We love the food,--- But are not going back due to this problem.

I have no clue to the problem you are addressing. What very small print??? What very light ink ???? You need to explain the over charges more clearly.

[dkrhardy]

I agree with what most folks are posting. I have, on occasion, found charges that were not from our order. When brought to the servers attention, they have always been resolved quickly. Done quietly and politely has been the way to go, I surely don't want to embarrass the server or get them into hot water with the Mgr.
Don