[RUCdaze]

Do you have a local phone number for Quantum?

[Dusty_Star]

Originally Posted by Bill14564

Which internet and live channel streaming did you get for her?

Trying to convince my father to drop his landline. He's worried he'll miss a call from someone who doesn't know his mobile number. It's been several years since he's received anything but SPAM calls but he still won't budge.

How about Ooma VoIP service for your father? My understanding is customers can keep their numbers, but you would have to investigate this for him.

(This is not an advertisement, I am just trying to be helpful. It might work for you, it might not.)

[Used2u]

Why are you asking?

Originally Posted by Bill14564

Quite the heavy sales pitch, no? How many "buy Quantum" threads are there now? I am avoiding Quantum partially because of these sales threads.

Beyond that:
- I like the ability to move my 5G gateway with me
- A power outage is less likely to affect a cellular communications network than a cable or fiber provider
- My 5G gateway is on an UPS (so was my Xfinity gateway); I don't know whether the optical converter would be on an UPS but the multiple devices within my home would not.
- I am actually paying less for the service I use than I would with Quantum
- I haven't yet been presented with a "price for life" offer that turned out to cover the life of the offer rather than the life of the equipment, the service, or me.

[Bill14564]

Originally Posted by Dusty_Star

How about Ooma VoIP service for your father? My understanding is customers can keep their numbers, but you would have to investigate this for him.

(This is not an advertisement, I am just trying to be helpful. It might work for you, it might not.)

I know MagicJack required a desktop/laptop to work and I assumed Ooma did too; he doesn't have either.

My preference would be to have him use just the single mobile number rather than having to deal with two numbers, two phones, two bills, etc. But I'll take a look at Ooma to see if that might work for his situation.

NOTE: I am trying simply to eliminate an expense. A VOIP phone is NOT a one-to-one replacement for a landline phone. In the worst of emergencies, the landline phone might be a bit more reliable than the mobile. On the other hand, I don't expect we will encounter that type of emergency so his mobile on one cell carrier and his internet (providing wifi calling and possibly Ooma) on another cell carrier seems sufficiently reliable.

[Laurawilcox]

We changed to Comcast Now for less than a month. We were trying to do anything to get rid of the $125 a month Internet service that we had with Xfinity. It had started at around $60.02 years ago and since then had doubled.

It wasn’t until after we signed up that we found all service was via their app and that made it very difficult considering both of our televisions were crashing regularly. That meant multiple times a day in the evening. Football season

We had less trouble with the computers, but it also was dropping the Pool application. They told us we needed 2.4 which they told us it didn’t have and then after we talked about having to change back, they told us it did have 2.4 and that was standard again I have no idea what the truth was.

After two weeks and probably 13 hours on the phone and five hours in the Comcast store, we are back to the original product but at a substantially discounted price for grief and suffering.

[jrref]

Originally Posted by Laurawilcox

We changed to Comcast Now for less than a month. We were trying to do anything to get rid of the $125 a month Internet service that we had with Xfinity. It had started at around $60.02 years ago and since then had doubled.

It wasn’t until after we signed up that we found all service was via their app and that made it very difficult considering both of our televisions were crashing regularly. That meant multiple times a day in the evening. Football season

We had less trouble with the computers, but it also was dropping the Pool application. They told us we needed 2.4 which they told us it didn’t have and then after we talked about having to change back, they told us it did have 2.4 and that was standard again I have no idea what the truth was.

After two weeks and probably 13 hours on the phone and five hours in the Comcast store, we are back to the original product but at a substantially discounted price for grief and suffering.

Right all you can get is Xfinity or spectrum there.

[jrref]

Originally Posted by rucdaze

do you have a local phone number for quantum?

(833) 250-6306

[RUCdaze]

Thanks, jrref.

[MorTech]

Personally, I would rather boil rocks for soup than work at a customer service call center. The people in India have the patients of Soloman...So to speak.

Had there been a $35 / month deal from Quantum I would have worked a little harder to convince them that I do have a fiber cable pulled to the house. $30 / month 100mb from Xfinity NOW is perfectly fine and a WiFi 7 tri-band router is cheap enough.

[Snakster66]

Originally Posted by Dusty_Star

How about Ooma VoIP service for your father? My understanding is customers can keep their numbers, but you would have to investigate this for him.

(This is not an advertisement, I am just trying to be helpful. It might work for you, it might not.)

I will be doing this for my parents since, for some reason, they insist on keeping a home phone number.

[jrref]

Originally Posted by MorTech

Personally, I would rather boil rocks for soup than work at a customer service call center. The people in India have the patients of Soloman...So to speak.

Had there been a $35 / month deal from Quantum I would have worked a little harder to convince them that I do have a fiber cable pulled to the house. $30 / month 100mb from Xfinity NOW is perfectly fine and a WiFi 7 tri-band router is cheap enough.

It's interesting because when that $35 per month deal from Quantum came out in December it was for new AND existing customers in selected areas and Not a permotion as per their fine print. I got myself and all the neighbors I could contact on to this plan and even made a thread about it here on TOTV. A "ton" of people got the deal but unfortunately it was turned Off on January 7th. Maybe it will happen again someday? In the mean time I would spend some time with Quantum to put your address in their system so in the future if you wanted to get their service, you will be able to. Getting their database updated is going to involve Quantum dispatching a tech to verify your fiber then they have to update their records. This will take a while to complete.

[midiwiz]

Originally Posted by jrref

Is there anyon with Quantum Fiber available at your home still using Xfinity, Spectrum or any other service and paying over $50/month for internet service? If so, can you tell us why?

I loved Quantum for 3 years it was perfect, and then it went down and due to a recent event we needed to have internet for a medical emergency reason. They didn't care - they got cancelled. so now I suffer with spectrum

[jrref]

Originally Posted by midiwiz

I loved Quantum for 3 years it was perfect, and then it went down and due to a recent event we needed to have internet for a medical emergency reason. They didn't care - they got cancelled. so now I suffer with spectrum

That's unfortunate. I understand for some, internet is critical for work or medical or other reasons. In working with Quantum, they are usually pretty quick to send out a tech but if anything else is wrong, it can take a while to fix. When I worked for Verizon, we were regulated by the Public Service Commission and other govt. agencies so if there was a medical or other critical issue, we would respond the same day and it would be a priority.

What I'm curious about is, did Spectrum give you any assurance that they would maintain a high level of service given your situation?

Also, at a high level can you tell us what the problem was with Quantum that took too long to fix.

Just curious to learn what happened and for other's is there any company that will respond quickly for these types of customers these days?

[MorTech]

Originally Posted by jrref

It's interesting because when that $35 per month deal from Quantum came out in December it was for new AND existing customers in selected areas and Not a permotion as per their fine print. I got myself and all the neighbors I could contact on to this plan and even made a thread about it here on TOTV. A "ton" of people got the deal but unfortunately it was turned Off on January 7th. Maybe it will happen again someday? In the mean time I would spend some time with Quantum to put your address in their system so in the future if you wanted to get their service, you will be able to. Getting their database updated is going to involve Quantum dispatching a tech to verify your fiber then they have to update their records. This will take a while to complete.

Yes! Quantum fiber service database was in error and they wouldn't budge even though I offered to send them a picture of the fiber cable at the side of my house. I would like to have 2 no-contract Internet companies terminated so I can go back and forth at my pleasure. I can actually have 3 Internet service providers if I get Spectrum to bury a cable to the house. Choice is good. I will definitely look out for the $35 deal.

[jrref]

I think what keeps the cable companies going here in the Villages is there are still many people that are so "comfortable" with their TV and sometime phone service that no matter how much they are charged they are "scared" to try a new lower cost service.

More and more I've been contacted by Villagers who are paying $250-$300/month for Xfinity or Spectrum and are troubled that they are being ripped-off but just don't what to make the switch to Quantum, or any other internet service, and YouTube TV or any other streaming service. They claim after being notified of an increase, when they call the company they only give them a "token" discount. I believe their business model is to charge "full price" to everyone they can so they can offer "deals" to those who have alternatives and are more willing to switch.

Many times I suggest leaving all their services alone and trying the free 10 day trial for YouTube TV to see if they like it so the experience isn't as tramatic and they can better decide it the change is good for them, but many don't even want to do that. Regardless, there have been a couple of people who I've have helped make the switch and after about a week they are very happy and felt the experience was pretty easy.

Anyway, just an observation.