[retiredguy123]

Originally Posted by Bill14564

The SECO representative is misinformed. I can say that based on the bills I received I did NOT recover the extra amount.

And think about it… How would SECO know that it was an incorrect reading? How would they know that I didn’t have company the previous month and used a lot of electricity then left for a month and used very little? They wouldn’t and so they would simply do the math and not correct for the additional charge. That was ok with me, the cost was not worth the aggravation of dealing with automated call centers and various processes.

You are probably correct. But they could have an algorithm that identifies obviously incorrect meter readings, and makes adjustments.

[Bill14564]

Originally Posted by retiredguy123

You are probably correct. But they could have an algorithm that identifies obviously incorrect meter readings, and makes adjustments.

They could. It wasn't in place in September 2021.

[keepsake]

Your observation suggests that the state should limit the amount of ESTIMATED CHARGES to be the tier threshold going to the higher rate. So if an utility won't read that month, they cannot charge for any more than 1000 kw in that cycle. That would be fair.

[Bill14564]

Originally Posted by keepsake

Your observation suggests that the state should limit the amount of ESTIMATED CHARGES to be the tier threshold going to the higher rate. So if an utility won't read that month, they cannot charge for any more than 1000 kw in that cycle. That would be fair.

None of these are estimated. Do you even live here or are you just trying to demonstrate something?

[retiredguy123]

///

[Koapaka]

Originally Posted by jimschlaefer

We also noted a higher than normal bill and I think we are not the only two homes in The Villages with that happening. Very fertile ground for a class action on this. Especially since they "keep" the penalty money that was falsely charged. SECO needs to make this right and now.

I agree totally, except, I was made aware of a reading problem that had nothing to do with the meter reader. We had a house on our street take a lightning strike to a large tree in the middle of their yard. When the meter reader came around, I asked her if there was anything odd with the readings in our area, and she said yes, several had NO readings. When I told her about the lightning strike, she said that made PERFECT sense. Seems the potential for your meter being affected by a close by strike could potentially be a player. Just FYI

[Ann Sim]

Originally Posted by Sabella

Villages need to make complaints to the Florida attorney generals office concerning bill errors with water meters and electric meters. It’s a phone call or online form. Complaining on these websites accomplishes nothing.

Yes my bill was higher than usual, as was my neighbors, Thank you for the information!

[Pairadocs]

Originally Posted by Sabella

Villages need to make complaints to the Florida attorney generals office concerning bill errors with water meters and electric meters. It’s a phone call or online form. Complaining on these websites accomplishes nothing.

I interpreted the poster completely differently; it struck me not like a complaint at all, but a helpful tip to all of us to check if something seems "off" and NOT fail to relentlessly following through. Perhaps it was me who missed the point.

[Pairadocs]

Originally Posted by cjrjck

SECO, despite its shortcomings, is much cheaper than Duke Energy. I am paying considerably more per kWh this year and the rates keep going up.

You can say that again, and AGAIN ! Co-ops are not longer "cheap", but sure much better than the alternative. May we should ALL attend the annual meetings.... I know we USED to never miss, and became lax during the Covid years of course... time to get back to in person representation ! We have always been impressed with the speed and efficiency our power has been restored by SECO during unusual weather conditions.

[boxcarwilly]

Originally Posted by Sabella

Villages need to make complaints to the Florida attorney generals office concerning bill errors with water meters and electric meters. It’s a phone call or online form. Complaining on these websites accomplishes nothing.

Sorry sabella..accomplishes a lot.

[Pairadocs]

Originally Posted by Bill14564

She is right. In your example it would amount to $4 you would not recover. How many phone calls, how much time, and how much stress is worth that $4? In my case I decided none of it was.

Exactly, $4 for all those hours, and, just like the grocery stores that fail to program their scanners and collect just a penny or two from each customer, that $4 is not worth 4 or more hours of time to most of us, but that is EXACTLY what all businesses know, that meaningless amount (and it has to be a small amount or people WOULD pursue it) times a thousand, or two, or ten, begins to amount to REAL money !

[sharonl7340]

Originally Posted by Pairadocs

I interpreted the poster completely differently; it struck me not like a complaint at all, but a helpful tip to all of us to check if something seems "off" and NOT fail to relentlessly following through. Perhaps it was me who missed the point.

I wasn't complaining (what good does that do). Only informing. And I am not giving these corporations any more of my money to hold on to than the amount they are entitled to. I do not trust these companies enough to let the bills "self correct."

[sharonl7340]

Originally Posted by Pairadocs

I interpreted the poster completely differently; it struck me not like a complaint at all, but a helpful tip to all of us to check if something seems "off" and NOT fail to relentlessly following through. Perhaps it was me who missed the point.

No you were on point. Those who interpreted it as complaining missed the point completely.