[Chatbrat]

We were on vacation for 2 months=prior to vacation we were paying $154.00, now Centurylong wants $216.

They're nuts

[golfing eagles]

Originally Posted by Chatbrat

We were on vacation for 2 months=prior to vacation we were paying $154.00, now Centurylong wants $216.

They're nuts

Did you put the service on hold for 2 months? If so, their rules change. Must be in the fine print somewhere. They also reset the clock to the full term of any promotional program.

[Barefoot]

Originally Posted by Chatbrat

We were on vacation for 2 months=prior to vacation we were paying $154.00, now Centurylong wants $216. They're nuts

I'm not a big Comcast fan, but at least they don't penalize us for vacation holds.
I'm beginning to think Communication companies in general are not interested in retaining customers UNLESS you complain.
Comcast actually has a Customer Retention Department, which seems to have the authority to cut prices.
IMHO, they should treat all customers fairly, and not reserve their good deals for complainers.

[Chatbrat]

One hour of hazzling $140.+tax too bad there is an app where I can dial hagglers are us

[JCMSr]

CenturyLink's Customer Support personnel are experts on the "bait and switch" game. Four months ago my 12 month contract expired and it was time to renegotiate or pay ridiculous full prices. CenturyLink agreed to renew at the same rate I had been paying. The next month the bill doubled. Called back and they said the previous agent had not entered the info into their system but unfortunately the same "deals" were not available. Negotiated a new rate slightly higher that I had been quoted the prior month. Next months bill came in and, you guessed it, bill was double what I had been quoted. To make a long story short I am now on month 5 and have yet to get a bill that matches what I keep being promised. Looks like I will go back to DirecTV. Tried Comcast and fired them after 4 months. Life is too short to deal with CenturyLink's Non-Customer Support. Stay away unless you have no choice and if you sign up make sure you check your bill every single month.

[John_W]

I guess I'm lucky, I'm paying the same $59.99 a month plus tax since July 2011. It's only internet and telephone. Now the first month I did call CS because the original bill was double, $200 instead of $100, that I was told it would be. I didn't even argue, I just said this isn't what I was told, they switched me to someone in Charlotte, NC, I think it was the retain desk. He immediately cut the bill in half and doubled my internet speed from 5 to 10.

A year or so later, they kept calling every month about Prism TV, and I kept saying I wasn't interested I have Directv and I'm happy. Finally after 3 or 4 months, I said I want something free for this aggravation of calling me. So they gave me 'call block' for free, which is worth it's weight in gold.

A year or so later, I had a problem with my computer. It was asking for a password to log on, and I never set one up, so I couldn't get past the logon page. I called them, they said we have technical support for $15 a month. I said I don't want that every month. They said, sign up today, we'll fix the problem and you can call and cancel tomorrow. I gave them the OK, they took control of my computer for about ten minutes as I watched the mouse move around. The computer was fixed, the next day I called and cancelled, and I was never charged not even a $1 for fixing my computer.

[biker1]

You can move to a VoIP phone service such as Ooma for about $4/month (after you buy a $100 box). You will probably start saving money after about 6 months or so. My internet only service with CenturyLink is $35/month including taxes and fees.

Originally Posted by John_W

I guess I'm lucky, I'm paying the same $59.99 a month plus tax since July 2011. It's only internet and telephone. Now the first month I did call CS because the original bill was double, $200 instead of $100, that I was told it would be. I didn't even argue, I just said this isn't what I was told, they switched me to someone in Charlotte, NC, I think it was the retain desk. He immediately cut the bill in half and doubled my internet speed from 5 to 10.

A year or so later, they kept calling every month about Prism TV, and I kept saying I wasn't interested I have Directv and I'm happy. Finally after 3 or 4 months, I said I want something free for this aggravation of calling me. So they gave me 'call block' for free, which is worth it's weight in gold.

A year or so later, I had a problem with my computer. It was asking for a password to log on, and I never set one up, so I couldn't get past the logon page. I called them, they said we have technical support for $15 a month. I said I don't want that every month. They said, sign up today, we'll fix the problem and you can call and cancel tomorrow. I gave them the OK, they took control of my computer for about ten minutes as I watched the mouse move around. The computer was fixed, the next day I called and cancelled, and I was never charged not even a $1 for fixing my computer.

[mrbgull]

Their days are short. It is going the same way as the cord phone I am almost done with these fools, months and counting

[rubicon]

comcast, Century Link Direct TV,et al they are all rip offs.
Just read that 30% of today's population didn't know that you can get free today using rabbit ears. it blew their minds when they discovered it

[biker1]

Actually you probably aren't. The distinction between internet and TV has become blurred. "Cable TV" is essentially packets of data via your internet connection. While you may stop subscribing to a specific TV service (where you are paying for content, and lots of it, whether you watch it or not), you will probably continue to have internet access (through these fools), albeit at a substantially reduced cost. While you can opt for internet access via a cell phone company, most people will find a better deal through a traditional "cable company" or "phone company". I stopped subscribing to a TV service several years ago but still have, and need, internet access. "TV" is gradually moving to an ala carte service (pay for the content you want). Over-the-air antennas, Netflix, Hulu, Amazon Prime, Youtube TV, Sling TV, etc., are alternatives to traditional cable TV service but they all require internet access, accept for an over-the-air antenna.

Interestingly, the cost in dollars for broadband internet access hasn't really changed for me since 1995, when I first subscribed to DSL. Back then it was about $40/month for about 1 megabit/sec download. I pay about $35/month today but the bandwidth is obviously a lot higher. In terms of the value of a dollar, the cost has actually dropped substantially over the last 20+ years.

Originally Posted by mrbgull

Their days are short. It is going the same way as the cord phone I am almost done with these fools, months and counting

[John_W]

Originally Posted by biker1

You can move to a VoIP phone service such as Ooma for about $4/month (after you buy a $100 box). You will probably start saving money after about 6 months or so. My internet only service with CenturyLink is $35/month including taxes and fees.

When I first talked to CL in 2011 they didn't have anything more than 10 mpbs available in my area, so I added the phone for $20 a month for the convenience. We pay very little for cell phone, $100 a year for an AT&T Go Phone prepaid for a 1000 minutes for 12 months. I really don't see the need for a smart phone, so I prefer having a real phone at home. Also our connection is fiber optic, we have no modem on the computer and we've had great service with CL, only one outage in 6 years and that was for a lightning strike and they came and replaced the backup battery the same day and all was fine. I just prefer to leave CL alone since it is working fine and I don't mine paying $60 a month plus tax.

I did call them a year ago and they now have 40 mpbs in my area, and it's only $35 a month. Two problems, you had to give them your credit card for billing and they said year 2 it would go up to $78 a month. I said my 10 mpbs is just fine and don't touch my service.

[biker1]

Yes, CenturyLink direct bills to my credit card. I view this as a convenience plus we get points. When I come up to the end of the contract period, I just call them up and negotiate the price back down.

Originally Posted by John_W

When I first talked to CL in 2011 they didn't have anything more than 10 mpbs available in my area, so I added the phone for $20 a month for the convenience. We pay very little for cell phone, $100 a year for an AT&T Go Phone prepaid for a 1000 minutes for 12 months. I really don't see the need for a smart phone, so I prefer having a real phone at home. Also our connection is fiber optic, we have no modem on the computer and we've had great service with CL, only one outage in 6 years and that was for a lightning strike and they came and replaced the backup battery the same day and all was fine. I just prefer to leave CL alone since it is working fine and I don't mine paying $60 a month plus tax.

I did call them a year ago and they now have 40 mpbs in my area, and it's only $35 a month. Two problems, you had to give them your credit card for billing and they said year 2 it would go up to $78 a month. I said my 10 mpbs is just fine and don't touch my service.

[New Englander]

Originally Posted by biker1

You can move to a VoIP phone service such as Ooma for about $4/month (after you buy a $100 box). You will probably start saving money after about 6 months or so. My internet only service with CenturyLink is $35/month including taxes and fees.

What internet speed do you get for $35/month?

[biker1]

40 megabits/sec download, 20 megabits/sec upload via CenturyLink (fiber to the house).

Originally Posted by New Englander

What internet speed do you get for $35/month?

[Chatbrat]

Century Link stock is in the toilet, they are being sued for illegal billing practices, similar to what Wells Fargo did-their stock price has fallen by 1/3 over the last 52 weeks-however they dividend yield is close to 10% if they don't cut it