[ibswny@verizon.net]

Be aware when City furniture delivers there so called white glove service for about $700.
They unload the furniture but don't tell you if there is a problem with it. We did a quick look at it.
4 pieces were damaged. 5 weeks later they sent a repair guy who repaired 1 piece.
They ordered us 3 replacements which came
4 weeks later, 2 of which were damaged worse then the ones we had. So they offered us $107.00 credit on them, but all we received was $53.50.
They sell damaged junk, beware.

[Michael 61]

I’m in the process of buying an entire household of new furniture for my new home - checked out their stores - was not Impressed with their quality- furniture seemed cheap looking to me.

[wisbad1]

Originally Posted by Michael 61

I’m in the process of buying an entire household of new furniture for my new home - checked out their stores - was not Impressed with their quality- furniture seemed cheap looking to me.

Babette's is the best place

[Babubhat]

It’s not unusual. Shipping from far east had large pieces damaged. City always made good but the wait was annoying. Been buying there for 15 years.

Babettes just empties your wallet. Not enough quality difference to justify their prices for me. To each his own.

[JSR22]

Originally Posted by ibswny@verizon.net

Be aware when City furniture delivers there so called white glove service for about $700.
They unload the furniture but don't tell you if there is a problem with it. We did a quick look at it.
4 pieces were damaged. When we called 5 weeks later they sent a repair guy who repaired 1 piece.
They ordered us 3 replacements
4 weeks later they came 2 of which were damaged worse then the ones we had. We were tired of waiting. So they offered us $107.00 credit they said but all we received was $53.50.
They sell damaged junk, beware.

I know so many people who had problems with City Furniture. Damaged goods and poor quality. I highly recommend Baer's or Babbette's. Great selection and quality and great customer service.

[PugMom]

Family Furniture on 441 Leesburg has excellent quality items, & the store stands by the customer. for smaller pieces, like accent tables, i've found a few items @ Badcock (lol,) that turned out to be wise purchases. don't be afraid to shop around. good luck!

[retiredguy123]

Originally Posted by Babubhat

It’s not unusual. Shipping from far east had large pieces damaged. City always made good but the wait was annoying. Been buying there for 15 years.

Babettes just empties your wallet. Not enough quality difference to justify their prices for me. To each his own.

I agree that Babettes does not have the quality to justify their prices. But, they do have excellent service. I bought a Flexsteel reclining loveseat from them. Good service, but very low quality product.

[Babubhat]

The bulk of furniture is coming from overseas. It takes a beating during shipping. Even packed in a wood crate it has nicks. Often take a credit and touch up. No guarantees the next one is better.

There is an Amish store in Wildwood if you want to pay for better quality

[MsPCGenius]

I was not looking for high-end furniture so the prices at Badcock and City were in line with my budget. I purchased bedroom from Badcock and living/dining from City. In all cases, the delivery/set up staff were professional and very polite.

Some of the bedroom pieces did not meet my satisfaction (mostly issues with staining), and manager Anthony worked with me and replaced each and every one. I even changed my mind about one piece and swapped it for another without issue.

No problems at all with City purchases.

[Cobullymom]

Last year I went to City Furniture in SL ended up ordering 4 dinning chairs at 1000.00, in early Aug because moving in our new home in Oct I wanted to have everything ready. Paid upfront and was told all were in stock and would be delivered Oct 2. 2 weeks later was back in store looking for other things and during visit I asked about my order, along with 2 other new things. I was told my order of chairs would not be arriving now till Jan!! I said when I ordered and paid 2 weeks prior they assured me it was all set for Oct delivery. So after some discussion I said well this is not gonna work, just return my money, which was cash. SL Store could not return with cash or a check. I was told it would have to come from corporate and they would be sending me a check, should arrive in 7-10 days. Fast forward to Oct and multiple calls and numerous stories and excuses still no check!! I called store and corporate, I was either hung up on during transfer of call or sent to voicemails. I finally messaged someone on FB messenger on their page and they did reply and said check had been sent a weeks back in Aug. I told them obviously I had not gotten one, they could check and see that it had not been cashed. Now it's mid Oct and I'm NOT a HAPPY person and more lies and excuses that Check has been sent, and this is only on FB messenger I'm getting a response!! I was now told I have to wait a mandatory 8 weeks to resend check!! That would have been another long wait!! But WAIT, finally a check arrived like 2-3 days later it was post dated on the 12th of Oct and check was dated the 10th of Oct, so basically they had lied all along that my check was sent in Aug!! They are the most unethical, unprofessional deceitful furniture company or any company I've dealt with!

I did though, have great experiences with White's furniture in Summerfield, Kane's in Ocala was great, and Rooms to go was as well, all three promised a delivery date and were on time and professional. The customer service in the stores was very good. Just take a drive out of the Villages, it is worth it!

[bowlingal]

City Furniture has been getting a bad rap for quite sometime here. If you went on to Nextdoor.com or The Villages Friendly Folks, and questioned this company, you would have found out about their business practices. Next time, due your homework on companies doing business here in the Villages

[Normal]

We bought from Furniture Row in Daytona and they delivered. The prices were good and the product was high end quality.

[BlueStarAirlines]

Originally Posted by Cobullymom

"Paid upfront..." "I said well this is not gonna work, just return my money, which was cash."

Your story should be an advertisement for the use of credit cards. Everything you dealt with could have been resolved within 2 minutes....

[Cobullymom]

Originally Posted by BlueStarAirlines

Your story should be an advertisement for the use of credit cards. Everything you dealt with could have been resolved within 2 minutes....

We were in the process of closing on a mortgage in 2 months and using credit cards is a not recomended especially for larger amounts. So I could not use one, but thanks for telling me what I already was aware of.

[HawkinsGuy]

We purchased 2 bedroom suites from Haverty’s in The Villages and are very satisfied with quality, customer service and delivery. Will be purchasing dining and living room suites from them soon. Give them a try.