[Pairadocs]

Trying to purchase a new refrigerator, no hurry so visiting all options. Went to Lowe's a second time as I'd made a decision. It was after dinner, about 6, and they were very busy in the appliances. Only 2 employees so we all needed patience. Not long after I arrived, one of the 2 employees closed up their desk area for the night and left. The one employee left was, in my mind, doing a great job, helping her customer, running to computer to print off the information on various items the couple wanted, and thanking the considerable line of us who were waiting to make a purchase. She glanced over at me and pointed to a seat in a kitchen display, told me one more and I'd be next. I replied "you can only do so much so fast, I'm fine" as I walked over to the the seat she indicated. I watched as she finished with the last person before me. As she gave them all their receipts and went over the delivery details, she glanced over at me and again apologized, held up a finger, and said "I will be RIGHT BACK". I assumed she had to go to the restroom or up to the front. I sat patiently and realized it was only 12 min.until closing and I might as well go home as there would not be time to write up the purchase and make the delivery arrangements, etc. As I stood up and was right at the edge of the appliance area, a woman came up and asked if I needed help as they were about to close. She had a heavy accent but I understood her to say she is the assistant manager. I told her "thank you, but I am waiting for _____, I've been working with her twice now and she ask me to have a seat and she'd be right back".
The woman kind of stared at me, saying in her thick accent, noooooo, noooo, ______ went HOME, she is not coming back, she was OVER her hours ! ????? She then insisted on helping me with my purchase (4 min. to close) and I declined and thanked her one more time.... and left. All the way home I kept wondering...this kind of thing seems all too common these days. Is it just that it's so difficult to find people to work in any kind of business, that there seems to be so many rude people, some places they seem angry, some just seem to have no "people/customer awareness at all. Didn't leave angry, but certainly perplexed and frustrated ! ! Today I went to HD to see if I could buy the one I had chosen at Lowe's. Not a great experience there either. Many customers, many questions, many people trying to make multiple purchases for new homes and trying to coordinate all.... I had a 1 p.m. appointment so had to leave. I had arrived at 11:20. Maybe I'll try the "Covid way"....LOL... order refrigerator on the internet... LOL !

[ThirdOfFive]

Not wild about Lowe's service re appliances. Bought a dryer from Lowe's awhile back, price included delivery, setup, and hauling the old one away. Great offer, so I took it. The guys who did the set-up ended up kinking my exhaust hose in several places to the point where I had to get a new one. Not a lot of money but also not the point. I went to Lowe's, explained what happened, and requested a new exhaust hose. They refused to pay for it on the grounds that set-up is NOT installation, therefore I was responsible for paying for a new hose even though it was THEIR guys who destroyed it in the first place.

I remember telling the manager that the bad publicity and the lost business he was going to get over this incident was going to cost Lowe's one bleep of a lot more money than the hose would have cost. I believe I made good on that promise.

[scubawva]

Of course order online if you know what you want. No reason to go in person, waste of time unless hanging out in Lowe’s is what you like to do. One minute online v your trip. Nice of you to be patient, too many aren’t.

[Altavia]

Sadly not a rare experience around here.


Leesburg, Ocala, Clermont have stores.

[CarlR33]

It’s not the difficulty in finding people but more stuff is going to online, etc. If you knew what you wanted and if they wanted your business the rest could have been done over the phone so I would have just had her call you when she had time rather than go in. I think we all forget we are on the back nine of life so this maybe our last fridge so pick one and move on, IMO, LOL

[Nell57]

I have had excellent service from Best Buy. Excellent.
They also will do a price match with Lowe’s, HD and other area stores, if you ask them. You get the lowest price.
I have purchased 8 appliances from Best Buy. They want satisfied customers and will go the extra mile if needed.

[scubawva]

FYI - All the stores mentioned price match.

[Decadeofdave]

Just wait till the deadhead installers come out (3rd party
Company in Orlando)
3 times, 3 appliances in the last 4 years, couldn't install/hook up properly. Called to complain, got no where. Hooked them up myself, if you questioned them they gave you a deer in headlight stare. Service is poor.

[vintageogauge]

I use Sears for appliances, they carry all the major brands and are very competitive.

[OrangeBlossomBaby]

Originally Posted by Pairadocs

Trying to purchase a new refrigerator, no hurry so visiting all options. Went to Lowe's a second time as I'd made a decision. It was after dinner, about 6, and they were very busy in the appliances. Only 2 employees so we all needed patience. Not long after I arrived, one of the 2 employees closed up their desk area for the night and left. The one employee left was, in my mind, doing a great job, helping her customer, running to computer to print off the information on various items the couple wanted, and thanking the considerable line of us who were waiting to make a purchase. She glanced over at me and pointed to a seat in a kitchen display, told me one more and I'd be next. I replied "you can only do so much so fast, I'm fine" as I walked over to the the seat she indicated. I watched as she finished with the last person before me. As she gave them all their receipts and went over the delivery details, she glanced over at me and again apologized, held up a finger, and said "I will be RIGHT BACK". I assumed she had to go to the restroom or up to the front. I sat patiently and realized it was only 12 min.until closing and I might as well go home as there would not be time to write up the purchase and make the delivery arrangements, etc. As I stood up and was right at the edge of the appliance area, a woman came up and asked if I needed help as they were about to close. She had a heavy accent but I understood her to say she is the assistant manager. I told her "thank you, but I am waiting for _____, I've been working with her twice now and she ask me to have a seat and she'd be right back".
The woman kind of stared at me, saying in her thick accent, noooooo, noooo, ______ went HOME, she is not coming back, she was OVER her hours ! ????? She then insisted on helping me with my purchase (4 min. to close) and I declined and thanked her one more time.... and left. All the way home I kept wondering...this kind of thing seems all too common these days. Is it just that it's so difficult to find people to work in any kind of business, that there seems to be so many rude people, some places they seem angry, some just seem to have no "people/customer awareness at all. Didn't leave angry, but certainly perplexed and frustrated ! ! Today I went to HD to see if I could buy the one I had chosen at Lowe's. Not a great experience there either. Many customers, many questions, many people trying to make multiple purchases for new homes and trying to coordinate all.... I had a 1 p.m. appointment so had to leave. I had arrived at 11:20. Maybe I'll try the "Covid way"....LOL... order refrigerator on the internet... LOL !

So you waited at Lowe's for two or four HOURS? They close at 8 on Sundays, at 10 the rest of the week. I would've been more assertive (not aggressive) and asked approximately how long, when they FIRST acknowleged me and said they couldn't help me right away and someone else was ahead of me.

As for Home Depot - if I didn't get to the store until 11:20 and knew I had to be somewhere else by 1, I'd probably just browse, make note of the ones that interested me most, and gone to my appointment without talking to anyone.

And go back when I had at least an hour to deal with a salesperson. It takes at least an hour to a) look at stuff, b) have a salesperson help you narrow down your options, c) make a decision on which one you want, d) draw up the sale and delivery plans e) deal with telling the salesperson no extended warrantee, no this, no that, and pay for it.

[scubawva]

Originally Posted by OrangeBlossomBaby

So you waited at Lowe's for two or four HOURS? They close at 8 on Sundays, at 10 the rest of the week. I would've been more assertive (not aggressive) and asked approximately how long, when they FIRST acknowleged me and said they couldn't help me right away and someone else was ahead of me.

As for Home Depot - if I didn't get to the store until 11:20 and knew I had to be somewhere else by 1, I'd probably just browse, make note of the ones that interested me most, and gone to my appointment without talking to anyone.

And go back when I had at least an hour to deal with a salesperson. It takes at least an hour to a) look at stuff, b) have a salesperson help you narrow down your options, c) make a decision on which one you want, d) draw up the sale and delivery plans e) deal with telling the salesperson no extended warrantee, no this, no that, and pay for it.

OR take 1 minute and order online - no need for an hour in the store placing an order.

[OrangeBlossomBaby]

Originally Posted by scubawva

OR take 1 minute and order online - no need for an hour in the store placing an order.

I wouldn't order a major appliance online. I'd want to see it in the store, I'd want to support employees who work locally, I'd want to have actual people to discuss delivery options with, a physical location to deal with problems if they arise.

[Kelevision]

You can most likely save money ordering online and plenty more options than Lowe’s or Home Depot. In 10+ years any appliance or tv I’ve bought has been online. I actually find the model I want then can always find it cheaper online somewhere.

[Kelevision]

Originally Posted by OrangeBlossomBaby

I wouldn't order a major appliance online. I'd want to see it in the store, I'd want to support employees who work locally, I'd want to have actual people to discuss delivery options with, a physical location to deal with problems if they arise.

Ordering appliances online is the easiest thing ever and you can save money. The delivery options are all right there for you during check out and it’s much easier to compare different products online than in the store. If you think those employees actually have more knowledge about the products than what’s listed for everyone to read, I’m afraid you’re mistaken, unfortunately, their employees are just people working a job. They don’t need to have extra knowledge of the products to get hired. Only the store policies, if that. I once went to Best Buy, found the tv I wanted and went home, found it online for 600 less, ordered, free shipping. Easy peasy. I’ve ordered refrigerators, washer/dryers and a dishwasher and have never had any issue whatsoever. The only reason I went to see the tv in person is to see the picture quality. Otherwise, measuring is all you need.

[scubawva]

Originally Posted by OrangeBlossomBaby

I wouldn't order a major appliance online. I'd want to see it in the store, I'd want to support employees who work locally, I'd want to have actual people to discuss delivery options with, a physical location to deal with problems if they arise.

You can visit a store to see the products. No matter if you or a store employee inputs the order into the system it’s still a computer generated order - once placed the local store is out of the picture. If you have an issue you don’t talk to the local physical store employee, you talk to the service department number given to you. What you think you gain by having a local store employee do the data entry for you isn’t accurate. If you want to spend an hour in the store do so, just don’t expect that employee to be your POC.