[beartrack]

Hernando is absolutely correct. The manager/owner is the place to go if you have a complaint. To try to give a really good restaurant like The Lighthouse a black eye on the inter-net without giving them a real chance to satisfy you, is very unfair. Had lunch there today and the lettuce was so fresh I had to ask it to apologize.

[NJblue]

Ummm, didn't the manager have the ability to rectify the situation? CJ said that the manager was informed of the spoiled lettuce and his/her only response was to just pick out the spoiled pieces. While the response to this issue on TOTV indicates that the occurences of bad food is very rare at the Lighthouse (that's the good news), I think the response of the manager for this particular incident was inadequate.

[graciegirl]

Originally Posted by NJblue

Ummm, didn't the manager have the ability to rectify the situation? CJ said that the manager was informed of the spoiled lettuce and his/her only response was to just pick out the spoiled pieces. While the response to this issue on TOTV indicates that the occurences of bad food is very rare at the Lighthouse (that's the good news), I think the response of the manager for this particular incident was inadequate.

One time the manager spent a good deal of time with us and she told us that The Lighthouse and Cane Gardens is run by the developers. They are all owned by TV but these two restaurants are run by the owners. She was an intelligent and on the ball woman. She may have been off duty on that day but I feel that if you go back and talk to her that she would be horrified at having that kind of item served to you and would do something to make it right.

Just my humble opinion and I have only eaten there, maybe a dozen times.

[jtdraig]

Actually, CJ, if you had talked to the Manager, your post would be more credible. I don't know from this what you consider "rotten lettuce" nor can I make the stretch that because you think "some lettuce pieces were rotten" that the entire food chain in the Restaurant is suspect. You could be writing a piece that is a vendetta against someone OR you sincerely had pieces of lettuce that were "rotten". Next time, talk to the Manager directly.

I have no particular interest in the Lighthouse except the times I have eaten there the food was very good including the salads. I just have this sense of equity that says talk to the Manager if you have a problem".

And, PS, to the Administrators, why isn't this under Restaurants???

[Dancer64]

We ate at the Lighthouse on Mother's Day and it was excellent.

[k2at]

Like most of us, I have yet to have a bad meal at the lighthouse. I also agree the manager should have rectified the situation with a different fresh salad. We all have bad days, but the customer needs to be satisfied.