[Michael G.]

I had another experience with Marco's Pizza.
The animated voice wasn't repeating what I ordered, so before I hung up, I howled:
"Eat my shorts"
And it replied back: "I do not understand."

[Gpsma]

The onlypeople who pay cash are drug dealers, illegal immigrants and old folks from TV who worry about their credit cards

[retiredguy123]

Originally Posted by Happinow

Because some still want to pay cash. On line ordering requires a CC.

Not true. You can order online and pay cash.

[Graspher]

Originally Posted by thevillages2013

You going to order on the app next time?

No, never. Besides being old school... I also never charge meals - ever - be it online or in person. Just my one and only quirk.....

[Graspher]

Originally Posted by Gpsma

The onlypeople who pay cash are drug dealers, illegal immigrants and old folks from TV who worry about their credit cards

...and one other who doesn't fall into any of the above categories - me.

[retiredguy123]

Originally Posted by Graspher

No, never. Besides being old school... I also never charge meals - ever - be it online or in person. Just my one and only quirk.....

Am I missing something? I went on the website ordered a pizza for pick up, and was given the option to pay cash or to use a credit card. Why do you think you need to charge the meal?

[Graspher]

Originally Posted by retiredguy123

Am I missing something? I went on the website ordered a pizza for pick up, and was given the option to pay cash or to use a credit card. Why do you think you need to charge the meal?

I never think I need to charge because I never charge. Before one has an option of paying by cash/credit - one must order. I only order in person or over the phone with a human.

[Rwirish]

Their app is not very good.

[retiredguy123]

Originally Posted by Graspher

I never think I need to charge because I never charge. Before one has an option of paying by cash/credit - one must order. I only order in person or over the phone with a human.

You need to start the order and make your food selections before your select the payment method, cash or credit. But, the order is not completed and you are not obligated to buy anything until you decide how to pay. That is pretty typical for most online ordering for just about any restaurant. There is no requirement to use a credit card.

[thevillages2013]

Originally Posted by retiredguy123

Not true. You can order online and pay cash.

Absolutely, I pay cash every time and put the tip in their little box by the register after ordering through the app. Pizza has always been good for a fair price. I usually just make mine at home though pizza crust and all.

[Luggage]

Every restaurant and business is now trying to save money. Well over 10 years ago we went to France and the McDonald's there had a digital ordering board. Wawa had digital ordering for this sub sandwiches also 10 years ago. It's actually a lot easier because most people when they take the orders mess up. Virtually every credit card company and most businesses use AI to distribute your phone call to the correct person with the knowledge to help you. My pharmacy takes refills with AI systems. That's artificial intelligence I can understand the number when you speak into the phone. Personally I prefer not talking to people as much as possible and only do it when there's a real problem. However I do hate American Express and serve since they refuse to give you a live person until you push about 10 buttons I've actually canceled my serve card because of this they simply don't care about the person that they are serving! While you're at it think of this that there are more and more self-serve checkout counters at supermarkets saving the corporations from hiring tens of people per store and hoping to keep the price down. In 5 or 10 years we are going to have drones delivering things to our doors , less and less real truck drivers driving those 40 ft trucks to two artificial intelligence and self-driving vehicles. We already have trains where the engineers don't actually touch anything and just there for safety purposes. Remember when you actually had telephone operators who had to connect the call for you?

[Dr Winston O Boogie jr]

Telling the manager about it is useless. This kind of decision is made at the corporate level and they very seldom will welcome input from those on the front lines. The manager is probably more frustrated about it than you are.

[Edzo49]

Best method for having great pizza anywhere: buy pizza dough from WALMART. Buy any 4-6 blend cheese from Publix or X. Roll out dough place on cast iron flat pan. Pan should have light application of corn meal so dough won’t stick. Apply cheese, add thin sliced Roma tomatoes and what ever other topping you like. Place in gas grill after pre-heating to 700 degrees. (I find if you start your grill and then turn off all burners and relight the temp should go close to 700). Before placing pizza in grill I apply a light stream of good olive oil around edges. I know some will say Olive Oil will burn at 400 but …trust me. And I will add some Asiago cheese to top with fresh ground pepper. Usually cooks in about 3-4 minutes. If top is cooked and bottom is not then open top of grill and continuing to cook and check bottom until cooked to your liking. The whole process takes less than 20 minutes from start to enjoyment. Good luck! If any left over toast in toaster oven for 2-3 minutes!

[MSGirl]

Originally Posted by Graspher

Trailwinds Village / 466-A

That's been our go to place for emergency pizza since they opened. Been a month since we were last there.

Called 4 days ago. For the first time ever - AI/Computer answered the phone. I was a bit stunned but ok - I'm down with new tech. Having dealt with these types of intersections before I knew to speak clearly and succinctly.

I answered some basic questions that were asked - then it asked for my order.

Me = "Medium thin crust pizza with pepperoni and sausage".

AI = Medium cheese pizza?

Me = "No - medium thin crust pizza with pepperoni and sausage."

AI = Medium cheese pizza with no toppings?

Me = "Cancel the order"

AI = Is that for delivery or pickup?

At this point I was hitting 0 to try and get a person. That didn't work. Then I spoke into the receiver and said "human". That got me to a person who took my order.

At the pickup counter I told the manager along with other employees standing nearby - your new phone ordering service is a nightmare. If you continue with that new system I will discontinue my patronage. The manager's response was..."other customers have made similar comments."

At the time - it was an irritating event. Now, I'm laughing over it. Very foolish of a high volume business that specializes in take-out orders to incorporate a system that can't even decipher a simple short sentence. And - it never presented an option for me to talk to a real person. I had to guess my way to a human.

I get the need for a system like that as it will save a ton of employee time on the phone and maybe quicken the order processing. However...beta testing on live customers isn't the way to get there.

I don't know if things have changed over the past 4 days but the take away for those caught up in the above is....say "human."

And so it will be...

I order on the app. Easy peazy!

[Timothyimitchell]

Originally Posted by stu from nyc

companies can lose money to save money

this