[hansb]

We keep having interruptions with the Wi-Fi. Does anyone know what the problem is? Yesterday we had six interruptions throughout the day. The interruptions usually last about three minutes.

[retiredguy123]

It may just be normal and, if you are using a device that requires continuous WIFI, you will notice it where others may not. The next time it happens, check to see if your modem/router resets, which means that you are losing the Internet connection, not just WIFI. If the modem/router doesn't reset, the problem is probably with your router.

[hansb]

Originally Posted by retiredguy123

It may just be normal and, if you are using a device that requires continuous WIFI, you will notice it where others may not. The next time it happens, check to see if your modem/router resets, which means that you are losing the Internet connection, not just WIFI. If the modem/router doesn't reset, the problem is probably with your router.

There is no internet connection and the router does a reset. Everything is gone TV is also not working

[retiredguy123]

Originally Posted by hansb

There is no internet connection and the router does a reset. Everything is gone TV is also not working

I have Xfinity Internet, and I have occasional Internet outages. You could try moving the modem/router to another outlet location. If the problem persists, then it may need to be fixed by Xfinity.

[CarlR33]

Contact Xfinity direct if you don’t it’s speculation and they may not realize there is an issue with your home or local service.

[jrref]

This is pretty common with Xfinity. Which Village do you live in?

[JoelJohnson]

If you have a Xfinity Modem/Router combination (1 unit), then when the internet goes out, so does your WiFi. Happens to often.

[Bill14564]

Originally Posted by hansb

There is no internet connection and the router does a reset. Everything is gone TV is also not working

If this is happening regularly throughout the day then, as others have said, you should contact Xfinity about the problem.

I had Xfinity for about five years. Once or twice a *month* I might notice my router resetting which I assumed was a software update. If it happened every day I would have been concerned and if it was happening several times every day I definitely would have called.

[hansb]

Originally Posted by Bill14564

If this is happening regularly throughout the day then, as others have said, you should contact Xfinity about the problem.

I had Xfinity for about five years. Once or twice a *month* I might notice my router resetting which I assumed was a software update. If it happened every day I would have been concerned and if it was happening several times every day I definitely would have called.

Xfinity is informed about the problem, they have changed the router twice and also changed the outlet with no success

[Bill14564]

Originally Posted by hansb

Xfinity is informed about the problem, they have changed the router twice and also changed the outlet with no success

Ouch!

One thing you could try is moving it to a different outlet in a different room to see if that particular cable through your home is an issue. Unfortunately, this will mean identifying the proper cable to connect in the low-power box.

Oh, is there a splitter in the low-power box and if so, how many cables are connected to it? There's always a chance that splitting the incoming signal will make it too weak for the modem.

If it isn't the modem and it isn't the outlet and it isn't the wiring in your home and it isn't the splitter then it becomes more difficult - now Xfinity will need to accept that it could be a problem on their side. It's far easier for them to blame the customer equipment.

Does the problem happen frequently enough that you could take your modem to the garage and plug it directly into the cable as it comes into your house? This would eliminate everything that is not Xfinity and put the problem squarely on their equipment.


***** You wrote that the TV is not working either. Do you have Xfinity cable or do you use streaming for TV? If Xfinity cable, is your cable box also your modem/router or are there two separate boxes? I'm thinking about why a modem/router reset would affect the TV. It's obvious if the TV is streaming from the router or if the modem/router was part of the cable box. It's not so obvious if there are separate boxes.

[coffeebean]

Originally Posted by jrref

This is pretty common with Xfinity. Which Village do you live in?

Not common for us in Mallory Square. Very rare interruptions here. When we were having problems a couple of years ago, the culprit was the modem. Got a new modem and all is good.

[CarlR33]

Sometimes, it’s time to move on to another reliable provider and get a lower rate at the same time? I think I got an ad for Verizon (cellular internet) service so it would not be dependent on your location (unless you have bad Verizon cell service). I know someone in a rural area that uses cellular internet, no issues.

[hansb]

Originally Posted by Bill14564

Ouch!

One thing you could try is moving it to a different outlet in a different room to see if that particular cable through your home is an issue. Unfortunately, this will mean identifying the proper cable to connect in the low-power box.

Oh, is there a splitter in the low-power box and if so, how many cables are connected to it? There's always a chance that splitting the incoming signal will make it too weak for the modem.

If it isn't the modem and it isn't the outlet and it isn't the wiring in your home and it isn't the splitter then it becomes more difficult - now Xfinity will need to accept that it could be a problem on their side. It's far easier for them to blame the customer equipment.

Does the problem happen frequently enough that you could take your modem to the garage and plug it directly into the cable as it comes into your house? This would eliminate everything that is not Xfinity and put the problem squarely on their equipment.


***** You wrote that the TV is not working either. Do you have Xfinity cable or do you use streaming for TV? If Xfinity cable, is your cable box also your modem/router or are there two separate boxes? I'm thinking about why a modem/router reset would affect the TV. It's obvious if the TV is streaming from the router or if the modem/router was part of the cable box. It's not so obvious if there are separate boxes.

No spliter, and yes it's xfinity cable. There is only one router. The Village is DeLuna

[Bill14564]

Originally Posted by hansb

No spliter, and yes it's xfinity cable. There is only one router. The Village is DeLuna

Okay, a single box providing cable and internet/wifi signals.

The box has been replaced but the problem persists.

Either a TV signal is causing the box to reboot (highly unlikely), one of your wifi devices is causing the box to reboot (less likely), the box is bad (you've already replaced it once), or a noisy/weak signal on the input side is causing it to reboot. There may be other options but that's all I can think of.

Testing in the garage to check the wiring in your home might still be an option.

As others have mentioned, if Xfinity can't help you then maybe it's time for another provider. T-Mobile 5G internet works well for me and Verizon 5G should also be good. However, availability might be an issue (distance to the cell tower, number of existing subscribers) and you would need to switch to streaming.

[hansb]

Originally Posted by Bill14564

Okay, a single box providing cable and internet/wifi signals.

The box has been replaced but the problem persists.

Either a TV signal is causing the box to reboot (highly unlikely), one of your wifi devices is causing the box to reboot (less likely), the box is bad (you've already replaced it once), or a noisy/weak signal on the input side is causing it to reboot. There may be other options but that's all I can think of.

Testing in the garage to check the wiring in your home might still be an option.

As others have mentioned, if Xfinity can't help you then maybe it's time for another provider. T-Mobile 5G internet works well for me and Verizon 5G should also be good. However, availability might be an issue (distance to the cell tower, number of existing subscribers) and you would need to switch to streaming.

I ran a Wi-Fi diagnostic and saw interferences on channel 157. I assume this could be the problem.