[ekars1]

The round room, bottom (inside of the double pane) window shattered (picture enclosed). The outside pane is as good as new!!!! Custom Windows of Ocala is going to examine it, to determine if it should be replaced under warranty. Custom Windows installed all windows in the Villages homes. To me, it was caused by a flaw in the bottom pane. Has any one else had this happen to them? The house is just a bit over two years old. Thank you...

[graciegirl]

Originally Posted by ekars1

The round room, bottom (inside of the double pane) window shattered (picture enclosed). The outside pane is as good as new!!!! Custom Windows of Ocala is going to examine it, to determine if it should be replaced under warranty. Custom Windows installed all windows in the Villages homes. To me, it was caused by a flaw in the bottom pane. Has any one else had this happen to them? The house is just a bit over two years old. Thank you...

Did you call THEM first or did you call warranty first?

Always call warranty first. They are the ones holding the cards.

[dirtbanker]

Originally Posted by ekars1

Custom Windows of Ocala is going to examine it, to determine if it should be replaced under warranty.

I would assume the glass is under warranty for a set period of time, unless you did something to alter (window film) or abuse (impact) the glass it would be covered. There appears to be no indication of impact on the broken pane (impact would result in spiderweb pattern of breakage, outward from impact point). You might want to look up (google) "spontaneous glass breakage" so you are versed when the inspector stops by.

[ekars1]

The round room, bottom (inside of the double pane) window shattered (picture enclosed). The outside pane is as good as new!!!! Custom Windows of Ocala is going to examine it, to determine if it should be replaced under warranty. Custom Windows installed all windows in the Villages homes. To me, it was caused by a flaw in the bottom pane. Has any one else had this happen to them? The house is just a bit over two years old. Thank you...

[gap2415]

Yikes...no

[CFrance]

Picture? What is a round room? (Don't answer that, Bogie...)

[dbussone]

Originally Posted by CFrance

Picture? What is a round room? (Don't answer that, Bogie...)

I think the OP said "round room bottom." Not sure what that is. However some designer homes appear to have a round room out front.

[asianthree]

Originally Posted by dbussone

I think the OP said "round room bottom." Not sure what that is. However some designer homes appear to have a round room out front.

Like a bay window?

[dbussone]

Originally Posted by asianthree

Like a bay window?

I think that is probably a good guess.

[cquick]

Originally Posted by ekars1

The round room, bottom (inside of the double pane) window shattered (picture enclosed). The outside pane is as good as new!!!! Custom Windows of Ocala is going to examine it, to determine if it should be replaced under warranty. Custom Windows installed all windows in the Villages homes. To me, it was caused by a flaw in the bottom pane. Has any one else had this happen to them? The house is just a bit over two years old. Thank you...

I don't see a photo of the window. which model has a round room?

[dbussone]

Originally Posted by cquick

I don't see a photo of the window. which model has a round room?

Some Begonias have a bay window. The OP has not been back to clarify the post.

[DougB]

Originally Posted by dbussone

Some Begonias have a bay window. The OP has not been back to clarify the post.

Maybe the OP will clarify when he/she gets aROUND to it?

[CFrance]

Originally Posted by DougB

Maybe the OP will clarify when he/she gets aROUND to it?

Shouldn't that be a round tuit?

[dbussone]

Originally Posted by CFrance

Shouldn't that be a round tuit?

Stop being obtuse.

[Blessed2BNTV]

Had that happen in my office in Atlanta. Yes it was a flaw in the window and it was replaced at no charge. Building was 8 years old.