[thevillages2013]

Originally Posted by villager7591

We were using a Swiffer, dry pad wetted with warm water. Also used a dual-rotating shampoo-er but only with warm water.

It is not unusual for tile installers to leave a film of grout on the tile itself especially rough tile. It Could be you are still removing that although it is pretty stubborn to get off

[villager7591]

Thanks for the reply.
The tile has been cleaned about a dozen times. So, we believe all the grout-dust is gone.
When we take a wet paper towel and run it down the grout lines, the grout comes up.
This grout is on the bottom of our house shoes (not worn outside). We track it on the rugs. So, the grout dust from the grout lines is coming up and soiling the rugs. We cannot clean the floor without getting grout on the cleaning towels/sponges.

[JP]

I don't think sealing grout does much or does it las very long. If you used such small amount of vinegar(or none?), this shouldn't effect the grout. I think you have a grout problem and need to contact the company that installed it. Is there a lot of moisture on your floors?

[rshepard]

Thanks for your input. We agree.

[Garywt]

Originally Posted by RVJim

Telling them anything is not going to work but some people think the harder the yell or demand the more they will get. Do the inspections as suggested and then write a polite business like cover letter and send certified mail with the report. All thatdemanding is going to get is for your requests to be put at the bottom of the stack.

No demanding here. When we needed stuff done, we called the warranty department, told them the issue and what needed to be done and they sent 7 different vendors to the house to fix things. They already knew what the job entailed when they arrived.

[gatorbill1]

Originally Posted by villager7591

Our home was built in April, 2021. Tile in kitchen, family and dining rooms. We had carpet replaced with same tile in August, 2021, before we moved in. Per instructions from installers, we've cleaned tile with warm water and a touch of vinegar an estimated 12 times. After letting it dry, wipe a wet cloth across a grout seam and the grout comes up on the cloth.
Installation company has come out 4 times without a solution. Our 1-yr. warranty is up in July so we went on record with TV instead of going directly to the installation company. TV told us to work directly with the installation company so we are back to where we started. Daily our feet/socks/indoor-only shoes are dirty with grout.
HAS ANYONE ELSE EXPERIENCED THIS? ANY SOLUTIONS ?
Per the installation company, the grout is supposed to already have sealer in it. So they said sealing the grout would not help.
Suggestions appreciated. Otherwise, we may have to fight with the installation company to replace grout or grout and tile, which sounds messy, time-consuming and expensive (for the installation company).

Read Heloise in paper today and she suggested not using vinegar - and she uses vinegar for everything

[villager7591]

That's been our experience EXCEPT this floor issue. They sent us straight to the installation company.

[thevillages2013]

Originally Posted by villager7591

That's been our experience EXCEPT this floor issue. They sent us straight to the installation company.

If the installer mixes too much water in the dry grout mix then it becomes chalky . I have installed tile a few times ( on my own houses ) and have never seen grout that comes off after it dries. If you don’t act quickly it dries and sticks to the tile surface. It “ain’t coming off with a mop” . Maybe too much water in the grout mix