[Travelhunter]

I noticed water in between the double glass panes on my windows. I was surprised this happened as the windows are approximately 2 and 1/2 years old.
The warranty department referred me to T&D who explained that the windows were under warranty. The warranty covered the glass which I would not be charged for however the labor to install the windows would be $150 !
Has anyone else had windows that failed this early?
Any experience with a replacement window installer? If these fail this early perhaps a replacement window with a better warranty makes more sense

[Travelhunter]

I looked into other competing companies who have much longer and better warranties for the seal between the panes
Here is an example
The insulating glass unit warranty protects against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead air space of the unit for the life of the Warranted Product(s). If the glass unit fails, the company will provide the owner with a replacement insulating glass unit or sash at no charge. The glass breakage warranty covers a replacement insulating glass unit or sash in the event of accidental glass breakage. All labor necessary to correct any item covered by this warranty will be provided at no charge by the Company.
TV windows should have a longer warranty...I think

[Sparty6971]

We had our lanai double-panes replaced with a complete rebuild back in Mar/Apr 2014. Last winter a couple of the non-sliding windows started failing and now (Jul/Aug 2020) they have very obvious water intrusion; the seals have failed. The remaining windows, both sliding and stationary, seem to be okay so far. Ours were installed by a different contractor (White Aluminum) but the windows may well be from the same factory. Not sure on the need to pay for installation of a warranty replacement but it sounds about like many product warranties unfortunately. In fact we intend to just let them go as they are now and replace them in the future (maybe) if we every choose to sell this home. We might cover them with an opaque coating to lend more privacy as well as cover up the look of the water intrusion. Hope you can get a different result on the labor payment but I wouldn't hold my breath.

[retiredguy123]

Originally Posted by Travelhunter

I looked into other competing companies who have much longer and better warranties for the seal between the panes
Here is an example
The insulating glass unit warranty protects against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead air space of the unit for the life of the Warranted Product(s). If the glass unit fails, the company will provide the owner with a replacement insulating glass unit or sash at no charge. The glass breakage warranty covers a replacement insulating glass unit or sash in the event of accidental glass breakage. All labor necessary to correct any item covered by this warranty will be provided at no charge by the Company.
TV windows should have a longer warranty...I think

The problem is that, when people look at a new house, most of them never even look at the windows. So, builders install very cheap windows to make a higher profit. This has been going on for many years, and will continue until buyers demand higher quality windows.

[LuvtheVillages]

The TV warranty on windows is 10 years. We have lived in our home 8 years and had a couple window seals fail. Called Warranty Dept and got the same story as you: windows will be replaced, we had to pay a labor charge. So that's what we did. Very happy with T&D's service. I recommend anyone approaching 10 years have their windows inspected before the warranty expires.

[Travelhunter]

Originally Posted by retiredguy123

The problem is that, when people look at a new house, most of them never even look at the windows. So, builders install very cheap windows to make a higher profit. This has been going on for many years, and will continue until buyers demand higher quality windows.

Your right. I found out the hard way

[Travelhunter]

Originally Posted by LuvtheVillages

The TV warranty on windows is 10 years. We have lived in our home 8 years and had a couple window seals fail. Called Warranty Dept and got the same story as you: windows will be replaced, we had to pay a labor charge. So that's what we did. Very happy with T&D's service. I recommend anyone approaching 10 years have their windows inspected before the warranty expires.

I looked on Lowe’s website. Pella and Anderson windows which are better than the builders no name windows are close to the $150 warranty price LOL

[Jayhawk]

Originally Posted by retiredguy123

The problem is that, when people look at a new house, most of them never even look at the windows. So, builders install very cheap windows to make a higher profit. This has been going on for many years, and will continue until buyers demand higher quality windows.

So it's not to keep the cost of the house down, it's about higher, greedy profits.

Got it.

[Jayhawk]

Originally Posted by Travelhunter

TV windows should have a longer warranty...I think

What makes you think this? The Villages didn't MAKE the windows.

[Stu from NYC]

Happened to us twice while we lived in Va, the replacement glass is not cheap.

[retiredguy123]

Originally Posted by Jayhawk

So it's not to keep the cost of the house down, it's about higher, greedy profits.

Got it.

Not sure I understand your point. The builder is in business to make a profit, so he will put the most money into the features that buyers care about. Even 2-3 million dollar houses have cheap windows. The buyers control what goes into a house, not the builder.

[Jayhawk]

Originally Posted by retiredguy123

Not sure I understand your point. The builder is in business to make a profit, so he will put the most money into the features that buyers care about. Even 2-3 million dollar houses have cheap windows. The buyers control what goes into a house, not the builder.

I think you got my point.

[nick demis]

Do you have the ability to spec out the windows you want if you are having a house built by TV?

[EileenK]

We found that TV makes a pretty poor house. The sliders were the cheapest, thinest doors I’ve ever seen and didn’t block out outside noise (as sales rep and builder told us they would). On washing the shower the first time, I discovered the floor wasn’t tile at all! The garage doors...why
not put in vinyl or wood so they don’t get so hot? Oh, because they have someone to sell you insulation. They don’t even give you a light in the ceiling fans. What does that cost, $10? Found the whole house and TV in general to be smoke and mirrors.

[KristineTVFL]

I had the same experience at about the same time. I had several windows replaced and did have to pay the installation fee. No problems since.