[DavidCovid]

Funny that this dude now claims that his knee was surgically reconstructed after a 3rd degree ligament tear which the initial ER physician failed to notice and he refuses to take any constructive action against the hospital since in his terms was only frivolous because the Morse's have a lot of money. This dude is willing to trash the hospital online but refuses to grow a pair and take his concerns to the hospital's administration. I still call BS!!!!!!!!

On a side note. If you ever go into a buffet restaurant and notice that the serving areas have terrible food, you see roaches running wild inside the restaurants and the restaurant staff is seen picking their noses, my advise is to leave. ( I understand this is a silly analogy )

[JMintzer]

Originally Posted by tammy5912554@gmail.com

Just as a side note...I was at Villages Hospital yesterday for a routine colonoscopy. It was one of the best experiences I have ever had with a medical provider. They were so kind and professional.

You are the very first person I've ever heard describe a colonoscopy as "one of the best experiences I have ever had with a medical provider."...

[JMintzer]

Originally Posted by golfing eagles

All I can say, GG, is that I could have made a running scathing critique of what the OP posted---no triage line, billing clerks that are "untrained", "storming out" with a full thickness ACL tear, and of course lawyer hunting. At least 3/4 of it did not pass the smell test. But sometimes it isn't worth tilting at windmills.

[JMintzer]

Originally Posted by ScottS

Oh omnipotent one, please enlighten us all with your vast knowledge. I didn’t type every detail nor post pics of all supporting documentation. But since you feel as though you are some sort of spokesperson person for the group, I shall give your highness more details. The “triage line” consisted of people sitting in various spots as they were tired of standing, and when I say people, there were probably 2 people standing, 2 people in wheel chairs like myself, and 2 or 3 sitting in various areas. The billing clerk, admitted she had no clue how to do the billing for a workman’s comp issue, and she would just “wing it”. ( after spending several hours on the phone with the billing dept, it has now been straightened out. As far as storming out, yes that was a bit exaggerated. The young man who came in for the late shift was actually very caring. And spent his first hour handing out blankets, and talking with people to see if he could accommodate their needs somehow. When my wife approached him he was very kind and helpful. He did make an effort to retrieve the crutches and brace, as well as get the written prescription for the pain meds and something for the swelling. In his haste he grabbed all of the wrong sizes and noticed it as he was handing them to us. And offered to go get the right sizes. We thanked him but explained we were just worn out and wanted to get home, and even though that wasn’t his fault it was just kind of the straw that broke the camels back at that point. The prescription would be worthless until 8 am the next morning and they gave me zero medication in the interim. We thanked him for trying and thanked him for helping the other people left sitting alone in there. He was the only one who showed any empathy at all and willingness to help at all. Kudos to him. Unfortunately for him it was too little to late, but once again not his fault. As for the full tear ACL. It was indeed a “full rupture with very little left to connect to” The operation was Thursday and I sit here in my keyboard warrior full leg brace and cryogenic circulation machine addressing your questions. And as for the suing quip, I would never waste my time with such frivolity, to take on a hospital that is backed by Morse money would be ludicrous. So I hope the gods are now appeased and all is right with your world. For someone who wasn’t there and had zero knowledge of what actually went on, you sure seem to think you knew a lot. And I really could careless about your sniff test.

"Workman's comp claims" are rarely, if ever seen in the ER. If you had a referral, it wasn't an emergency.

Even if the correct diagnosis was made, the treatment would have been a knee brace, crutches and a referral to an Orthopedist... Which is where you probably should have gone in the first place...

[JMintzer]

Originally Posted by OrangeBlossomBaby

So - you admit that you made up a lot of this and left out anything positive that might refute your false claims and assertions, just so that you could prove a point that had no validity in the first place.

You got stuck waiting for a long time and had one employee who didn't seem competent. And you were frustrated, in pain, and angry. Instead of being an adult about it and following up with an omnibudsman for the hospital, you came here to vent and rant and go full-blown 12-year-old Karen on everyone.

[OrangeBlossomBaby]

Originally Posted by golfing eagles

You assume that the ordinary layperson/patient understands triage and prioritization of patient care like you and I do. When they show up in an ER, they don't see that, and frequently the most severe illnesses and injuries arrive by ambulance and come in through a different door and skip triage altogether.

I put up a sign in our ER in NY that read---"The patients are not an interruption of our work, they are the purpose of it". That being said, as you know, an ER can from ghost town to overwhelmed in about 30 seconds. And when that happens, the waiting room just backs up more and more, and then tempers flare, support staff gets frazzled and people leave PO'ed. Then, of course, they get on TOTV and the story gets, well, somewhat distorted and exaggerated, we've seen it time and again.

I'm just an ordinary layperson though. That's why I don't get why this is news to anyone. If you've EVER been in an emergency room, in any moderately-to-densely-populated part of the country, you'd know that ERs are not the optimum place to go for non-life-threatening injuries. You'd know that the intake folks don't give a flying fart about your feelings, unless those feelings resulted in your attempted (and failed) suicide. Even then, they're not going to try and make you "feel better" about their customer service. They'll give you a dose of mind-number, strap you to a geurney, and call the psych department for urgent care processing.

How do I know this? Because I've actually been a patient in the emergency room a few times in my life. (Not for suicide attempts - I've never even entertained such, even in my darkest moments of life's experiences). Most of them life-threatening, or what I believed to be life-threatening, or what the ambulance driver felt was life-threatening.

That's how I know what I know about ER care. The fact that I'm correct, just proves - that I'm correct. Nothing more or less. I'm not well-versed in triage. In fact I thought it meant something else so I had to look it up.

[JMintzer]

Originally Posted by PugMom

sounds like they wandered in from that 'other' forum.

Wait, what, there's "another forum"? And it's worse than this one???

[JMintzer]

Originally Posted by ScottS

I see your lack of reading knowledge is as vast as your inability to comprehend. No where at all did I say I made anything up. Everything was factual and accounted for. Your inability to comprehend the English language is scary. The only thing that was embellished was the words stormed out. They should of said left angrily. That may have not hurt your feelings as much. And I’ll help you with the math. 3 people who weren’t competent. The elderly gentleman checking people in, the billing clerk, and the Er Dr. If you just use three fingers on either hand it might help you out. Now put your helmet back on and stop licking the windows.

Were you alive when you left the ER?

If the answer is yes, they did their job... They are not experts in orthopedics, food allergies nor headaches...

They are there, primarily, to save your life... To treat "emergencies"...

[JMintzer]

Originally Posted by Paul1934

Excuse me. A torn acl is not a hangnail. Mine blew me out of a career and haunts me 40 years later.

Sorry to hear that, but it doesn't change the fact that "Urgent Care" would have been a better place to go...

Now, 40 years ago, those facilities really didn't exist, so the ER was your only option...

Today, most ERs have an "Urgent" side and a "Non-Urgent" side. One is for actual emergencies, the other for colds, ingrown nails (and trust me, you don't want the ER treating that!) and minor abrasions/lacerations, etc...

[Dan9871]

Originally Posted by ScottS

And the Hipaa is absolutely a concern. .

You can report your concerns directly to HHS yourself.

352-If I believe that my privacy rights have been violated, when can I submit a complaint | HHS.gov

[Marykess1802]

Originally Posted by Bjeanj

For all our sakes, I hope you send this same information to the CEO of the hospital, also to whoever is in charge of running the emergency room.

Don’t bother. They don’t care. Addressed our issues (glass left in husband’s wound) and never heard back. Apparently you sign a “do not sue” form before they will treat you. 🥲

[mjpuleo]

like anywhere else--depends who is on duty--you have those who care and those who don't because it is just a pay check for them.

[jmpate]

I'm so sorry you had such a horrible experience especially having the pain and discomfort this injury caused. The only way to address the shortfalls in service, is to file a complaint with the hospital administration. That being said, I highly recommend you start with the Director of Nursing Services, who can be contacted through the main phone number at the hospital, then ask for the Director of Nursing. The Director or Nursing (DNS) is most often the individual responsible for patient care services and customer service is a very important element in direct patient care. He/she will investigate your concerns with the leadership in the ED and if you want a response back from the DNS, make sure you ask for a follow up phone call. As a registered nurse for >47 years, I can tell you that the kind of behavior you described is NOT tolerated in the healthcare arena anymore because dissatisfied patients/family members affect the bottom line, ie the $$$ rolling in. Furthermore, it becomes a reality check for the clerical and nursing staff, in that they learn how their behavior and lack of concern affected the patient and their experiences. I've received patient complaints about how I interacted with a patient in the past and it affected me greatly, because I truly am/was concerned about my care. It also gave me the opportunity to examine how I speak and act towards those patients under my care. Your observations are very important and should be communicated so that the nursing staff can examine what went wrong and how to fix. This will also include corrective action on the physician. Hope this is helpful to you and you recover from the ACL tear!

[allsport]

Having spent the majority of my professional career either working in or being top management of big city, busy ERs I would say that your choice of The Village ER was a mistake. Your problem while painful to you was not life threatening so your care gets put behind every ambulance that rolls through the door. They would not do an MRI in a busy ER for a knee injury on the evening shift. There are several free standing ERs in the area that treat many problems such as yours on a daily basis and that would have been a better choice. Most ERs would X-ray, put a brace on it and send you to ortho the next day. The orthopedic Institute on 441 would have taken care of the entire problem had you gone there during the day. Many people use ERs for other than truly emergency care and that that is why the free standing ones work so much better for problems like yours.

[golfing eagles]

Originally Posted by allsport

Having spent the majority of my professional career either working in or being top management of big city, busy ERs I would say that your choice of The Village ER was a mistake. Your problem while painful to you was not life threatening so your care gets put behind every ambulance that rolls through the door. They would not do an MRI in a busy ER for a knee injury on the evening shift. There are several free standing ERs in the area that treat many problems such as yours on a daily basis and that would have been a better choice. Most ERs would X-ray, put a brace on it and send you to ortho the next day. The orthopedic Institute on 441 would have taken care of the entire problem had you gone there during the day. Many people use ERs for other than truly emergency care and that that is why the free standing ones work so much better for problems like yours.

Might I ask in what capacity?