[OrangeBlossomBaby]

Originally Posted by Laurawilcox

We have had Comcast/Xfinity hell week. ...

All that to say, you had Comcast internet only, which is advertised at $50/month with a "bring your own" modem/router, minus a $10 discount if you do autopay and e-bill (paperless billing). In order to take advantage of this yearly offer, you have to ASK for it every year.

That's it. That's all you have to do. If you don't ask for it, they'll charge you full price. You also have to use your own modem/router to get it at this price. Otherwise you have to pay $15/month EXTRA to rent theirs. Considering a modem and router cost under $100 combined, you'd recover your expense in your first year, and these two devices will usually last for several years before you need to replace them.

[jrref]

Originally Posted by OrangeBlossomBaby

All that to say, you had Comcast internet only, which is advertised at $50/month with a "bring your own" modem/router, minus a $10 discount if you do autopay and e-bill (paperless billing). In order to take advantage of this yearly offer, you have to ASK for it every year.

That's it. That's all you have to do. If you don't ask for it, they'll charge you full price. You also have to use your own modem/router to get it at this price. Otherwise you have to pay $15/month EXTRA to rent theirs. Considering a modem and router cost under $100 combined, you'd recover your expense in your first year, and these two devices will usually last for several years before you need to replace them.

Which internet speed do they give you with this offer?

[mtdjed]

Originally Posted by OrangeBlossomBaby

Since I own my modem and router, and only have Xfinity for internet service, I find Xfinity to be terrific. Reasonable price ($50/month for 350mbps d/l, 20mbps u/l), they give us some free channels on a streaming box in our second TV (our main TV has YouTubeTV), and I only have to argue with them once a year for around 1/2 hour to an hour tops, to get the next year at the same price as the last year. It'd be even less expensive if I did auto-pay but I won't do that.

I have XFINITY and get Charged $89/Month for 350 MBPS. They have a current offer of $45/Month for that service but not available to existing customers. Ad also says that the $45 rate only good for 1 year and then becomes $89.
I live in the Lake Sumter area, and I think they are the only show in town. TMobile has a $60 rate but is from towers with no more capacity available except T Mobile light.

Xfinity uses cable in the area which was installed 20 years ago. When a new customer is added, I wonder what their added cost is? It does not seem like a commodity like gasoline or electric.

[jrref]

Originally Posted by mtdjed

I have XFINITY and get Charged $89/Month for 350 MBPS. They have a current offer of $45/Month for that service but not available to existing customers. Ad also says that the $45 rate only good for 1 year and then becomes $89.
I live in the Lake Sumter area, and I think they are the only show in town. TMobile has a $60 rate but is from towers with no more capacity available except T Mobile light.

Xfinity uses cable in the area which was installed 20 years ago. When a new customer is added, I wonder what their added cost is? It does not seem like a commodity like gasoline or electric.

That price for that service is criminal and they are taking advantage of everyone in that area.

[Bay Kid]

Xfinity is by far 1 of the worse companies to deal with. Always a nightmare to get any help. Terrible for blood pressure.

[jrref]

As I believed, give this thread a couple of days and we will get all of the stories about Xfinity.

What's the score now?

Bad: Xfinity 6, Spectrum 2, Quantum 0

[Bill14564]

Originally Posted by jrref

As I believed, give this thread a couple of days and we will get all of the stories about Xfinity.

What's the score now?

Bad: Xfinity 6, Spectrum 2, Quantum 0

You're beginning to sound more like a Quantum salesperson than an honest broker.

Nothing surprising in this thread at all. People with complaints will complain, people without will have nothing to say. In a thread about Xfinity, most comments will be about Xfinity.

Without knowing the size of the install base we have no idea how significant six complaints might be. Are there only nine of us with Xfinity and 2/3 of all Xfinity customers have complaints? Or, are there tens of thousands of Xfinity users and 99.94+% satisfaction rate ain't bad?

[jrref]

Originally Posted by Bill14564

You're beginning to sound more like a Quantum salesperson than an honest broker.

Nothing surprising in this thread at all. People with complaints will complain, people without will have nothing to say. In a thread about Xfinity, most comments will be about Xfinity.

Without knowing the size of the install base we have no idea how significant six complaints might be. Are there only nine of us with Xfinity and 2/3 of all Xfinity customers have complaints? Or, are there tens of thousands of Xfinity users and 99.94+% satisfaction rate ain't bad?

LOL,

I spend time commenting on these topics in an effort to help Villagers understand whats really going on with the internet and cable TV companies these days. I've been in the industry for a very long time before I retired and it pains me to see how my neighbors are being treated by some of these companies. Many people here in the Villages are getting ripped-off for no reason and if they have a choice of providers, they should seriously consider changing.

But at the end of the day, the cable companies are "taking-a-beating" for many reasons and instead of trying to be fair and retain their customers, they are doing all kinds of what I consider "under handed" things that are driving away their customers. This isn't always the case but it sometimes happens. There is no reason why anyone should have an ordeal cancelling service or face repurcusions years later. I was playing golf this morning and people were discussing a bad experience with Xfinity. As I mentioned, I had Spectrum when I first moved to the Villages and when I cancelled, it was a cordial experience becasue they know if they treat you right, you may come back. There was no hard sales pitch wasting my time trying to retain me. I did have an issue where they wouldn't stop billing me but they did fix that after I produced my receipts.

The only way providers are going to change their ways is when enough people cancel and don't come back no matter how cheap their offers are. Fortunately, in most parts of the Villages people have choices. Especially now that 5G wireless internet is more available.

The reason why I talk about Fiber internet is becasue many here in the Villages have no idea what the service is or that they can get it. Once they understand the service, the costs, the installation, etc, many then take a serious look to see if it's something to pursue for their needs. There is no right or wrong, Villagers need to know the facts so they can make a more informed decision in this ever changing industry.