[CoachKandSportsguy]

Originally Posted by jrref

Personally, when I had Spectrum, the service was very reliable but when I cancelled, they wouldn't stop billing me. I had to go through the process of producing my receipts and dealing with them to rectify the situation.

Spectrum systems are horrible. . . They upgraded a box for me, and the system shows no return. . . They want you to re-buy their old, out of date equipment a second time.

so now you have to keep their receipts forever, so invest in a scanner, and scan them into a file and save it in the cloud

[Dexterconfetti]

Tell them you are recording the conversation. Also ask if you can be on a recorded line this worked for a friend.

[jrref]

Someone asked, where's the data when trying to determine which internet provider in the Villages is the best and the worst.

I just realized, all you need to do is create a post about each provider and see which thread gets the most responses.

From my experience here on Talk of the Villages, everytime Xfinity is brought up, it immediately gets a huge number of replies, most negative.

[RoseyRed]

Originally Posted by Topgun 1776

Good morning all!
A few weeks ago, I posted about a billing issue with Xfinity internet. I'm happy to say it is now resolved and removed from my credit! Many of you gave great suggestions, etc. Thank you!
To all that have issues with Xfinity incorrect billing or bad charges that no one else can resolve - contact the Better Business
Bureau online! I filed a complaint (including all attachments) and within 24 hrs and "Executive Customer Relations Professional" contacted me personally. Another 24 hrs later, my issue was resolved! Done and done!!!
So, when customer service, managers, chat groups don't work...get all of your ducks in a row and contact the BBB!

We have had Xfinity for 3 months now and NOT impressed with their service. In our home state we used Spectrum with same service and never had an issue. The Xfinity setup was scheduled ahead of us moving due to our job requirements but unfortunately, we were without internet service for 3 days and not able to work! Even after initial setup there were disruptions in service, and it was a long-drawn-out process to get them to address the issue. Service was better at first but not long afterwards we are having issues again with lags and drops. Needless to say, we are switching to Spectrum!

Wonder if BBB could help with a medical bill from a year ago. The bill was paid and now medical facility is billing us again saying the insurance took the payment back after a year really? Not sure which agency to start with... insurance company (have since switched to another insurance) or NC State insurance?

[retiredguy123]

Originally Posted by jrref

Someone asked, where's the data when trying to determine which internet provider in the Villages is the best and the worst.

I just realized, all you need to do is create a post about each provider and see which thread gets the most responses.

From my experience here on Talk of the Villages, everytime Xfinity is brought up, it immediately gets a huge number of replies, most negative.

When you get a lot of negative replies, it is often because the company has a lot of customers. The more customers, the more complaints. There are also a lot of complaints about Samsung TVs because they sell more TVs than any other company.

[Bill14564]

Originally Posted by jrref

Someone asked, where's the data when trying to determine which internet provider in the Villages is the best and the worst.

I just realized, all you need to do is create a post about each provider and see which thread gets the most responses.

From my experience here on Talk of the Villages, everytime Xfinity is brought up, it immediately gets a huge number of replies, most negative.

So far in this thread I see three negative posts for Xfinity and three positive. That excludes the complaint that Xfinity actually honored the language in its contract. For Spectrum I see two negative and no positive.

My impression:
- Sometimes we see what we want to see
- People come her to complain far more often than to compliment
- Knowing the size of the install base critical to drawing conclusions base on counting complaints

[Bill14564]

Originally Posted by RoseyRed

...

Wonder if BBB could help with a medical bill from a year ago. The bill was paid and now medical facility is billing us again saying the insurance took the payment back after a year really? Not sure which agency to start with... insurance company (have since switched to another insurance) or NC State insurance?

Off topic but.... Start with the insurance company and find out if they really took the payment back and why. Also ask what you, the patient, is obligated to pay for the procedure under the contract the insurance company has with the provider. Then go from there.

[jrref]

Originally Posted by Bill14564

So far in this thread I see three negative posts for Xfinity and three positive. That excludes the complaint that Xfinity actually honored the language in its contract. For Spectrum I see two negative and no positive.

My impression:
- Sometimes we see what we want to see
- People come her to complain far more often than to compliment
- Knowing the size of the install base critical to drawing conclusions base on counting complaints

Give this thread a couple more days until we can take a tally.

I do know here in Osceola Hills, most of the people I know dropped Xfinity after having it when the homes were built and switched to Spectrum and they said from their experience, Spectrum was very reliable. I know this because I've seen the installs when they switched to Quantum Fiber. Most switched because Spectrum kept increasing their rates and recently the "deals" have not been that good.

It wasn't until we started talking about Quantum Fiber that most people realized their homes were pre-wired and could take advantage of the service. Most had no idea they were able to get it.

I agree though, all these companies have installation and service issues but the cancellation problems are the most troubling.

Has anyone had cancellation problems with Quantum or Centric?

[RICH1]

Originally Posted by Topgun 1776

Good morning all!
A few weeks ago, I posted about a billing issue with Xfinity internet. I'm happy to say it is now resolved and removed from my credit! Many of you gave great suggestions, etc. Thank you!
To all that have issues with Xfinity incorrect billing or bad charges that no one else can resolve - contact the Better Business
Bureau online! I filed a complaint (including all attachments) and within 24 hrs and "Executive Customer Relations Professional" contacted me personally. Another 24 hrs later, my issue was resolved! Done and done!!!
So, when customer service, managers, chat groups don't work...get all of your ducks in a row and contact the BBB!

Just when you think your problem is fixed and you are getting out, They will Flag your account and Drag you back in,with a future issue..

[BBBnWitty]

Originally Posted by Bill14564

So far in this thread I see three negative posts for Xfinity and three positive. That excludes the complaint that Xfinity actually honored the language in its contract. For Spectrum I see two negative and no positive.

My impression:
- Sometimes we see what we want to see
- People come her to complain far more often than to compliment
- Knowing the size of the install base critical to drawing conclusions base on counting complaints

XFINITY sucks! I had billing issues with them as well because they tried to bill me and add penalty fees long after I cancelled them in writing. Now you have four negative posts.

[OrangeBlossomBaby]

Since I own my modem and router, and only have Xfinity for internet service, I find Xfinity to be terrific. Reasonable price ($50/month for 350mbps d/l, 20mbps u/l), they give us some free channels on a streaming box in our second TV (our main TV has YouTubeTV), and I only have to argue with them once a year for around 1/2 hour to an hour tops, to get the next year at the same price as the last year. It'd be even less expensive if I did auto-pay but I won't do that.

[Topgun 1776]

Originally Posted by RICH1

Just when you think your problem is fixed and you are getting out, They will Flag your account and Drag you back in,with a future issue..

Account is closed. Zero balance. Email from their corporate with apology. Done!

[Laurawilcox]

We have had Comcast/Xfinity hell week. It started in the closest store in Lady Lake. 2 hour wait. Others were slamming down their routers cancelling service because they could not get resolution over the phone, increase rates to the odd conversation with a college girl being added to her family mobile service. The agent saying the only young person he has ever dealt with.

Our $50 internet had gone up to $120 for the same simple service in 2 1/2 years. We cannot get the other less expensive services in our area yet, DeLuna, so we went with Now internet from Comcast. They have to cancel your traditional service and then sign you up. Typically meaning no service for about 3 days. Because we had someone offer to help, we went with the $30 100MB no contract. They set the new router up for us and offered a $110 home visit. The store employees know almost nothing about the product.

None of the set up worked so we were on our own. Turns out we found in the following days it is their self-service, chat only offering. The phone folk kept hanging up on us saying it was prepaid and self service, though ours isn’t. After a full week we have most things running well, during the floundering stage we received 32 text messages that to renew traditional service we would be charged $232 a month, that we were still being charged the $120 and our Now service was basically lightly supported. We went through 8 agents for hours and 3 billing calls. At the end one agent sent us a tech who was wonderful and really tried to help. (They couldn’t tell us if he was free or $110, so waiting for bill). We are 80 percent there, primary LG TV goes out once a night, but we will put up with that.

Hoping for Costco, Trader Joe’s, a monorail to Disney and a cheaper option coming our way soon!

[jrref]

Originally Posted by Laurawilcox

We have had Comcast/Xfinity hell week. It started in the closest store in Lady Lake. 2 hour wait. Others were slamming down their routers cancelling service because they could not get resolution over the phone, increase rates to the odd conversation with a college girl being added to her family mobile service. The agent saying the only young person he has ever dealt with.

Our $50 internet had gone up to $120 for the same simple service in 2 1/2 years. We cannot get the other less expensive services in our area yet, DeLuna, so we went with Now internet from Comcast. They have to cancel your traditional service and then sign you up. Typically meaning no service for about 3 days. Because we had someone offer to help, we went with the $30 100MB no contract. They set the new router up for us and offered a $110 home visit. The store employees know almost nothing about the product.

None of the set up worked so we were on our own. Turns out we found in the following days it is their self-service, chat only offering. The phone folk kept hanging up on us saying it was prepaid and self service, though ours isn’t. After a full week we have most things running well, during the floundering stage we received 32 text messages that to renew traditional service we would be charged $232 a month, that we were still being charged the $120 and our Now service was basically lightly supported. We went through 8 agents for hours and 3 billing calls. At the end one agent sent us a tech who was wonderful and really tried to help. (They couldn’t tell us if he was free or $110, so waiting for bill). We are 80 percent there, primary LG TV goes out once a night, but we will put up with that.

Hoping for Costco, Trader Joe’s, a monorail to Disney and a cheaper option coming our way soon!

Wow what a story!

What's interesting, Quantum Fiber was installed in Villages north of Rt.44 and in Fenney and DeSoto. After that, the Villages of ChittyChatty, Bradford, Richmond, etc., only had Xfinity and Spectrum, no fiber. Centric Fiber was then available in the newer builds further south includding Middleton and from what I understand in all of the new Villages.

So why was fiber not installed in the areas of Richmond, Bradford, ChittyChatty, etc.?

Was an "agreement" made by the developer and the cable companies to keep the fiber companies out of these areas? Did Quantum and Centric drop the ball?

I do know some areas like Bonita Villas got Quantum fiber many years after their builds but I believe it was just a matter of branching off of existing fiber infrastructure. I don't think areas like Richmond, DeLuna, etc, are going to get fiber installed at this point because the cost would probably be too high unless there is existging fiber infrastructure near by.

It's unfortunate becasue all Villagers in this day and age should have a choice of internet providers.

[rlunamand]

Originally Posted by jrref

I think it's clear in order of best to worst Internet service here in the Villages:
1) Best, Fiber internet, either Quantum or Centric
2) Good, Spectrum
3) Worst, Xfinity

And for those needed very basic internet, Verizon or T-Mobile wireless if it works at your location. You will need to try it and if it doesn't work, you can return it.

Has anyone checked to see how many of these you actually have available at your residence? For me it's Xfinity only. Quantum is available in only 46% of the villages. It would be nice to have options. Oh well. It's good to know there might be competition out there someday.

Robert