[jimkerr]

Originally Posted by azcindy

So XFinity came out today since I could not get the modem to connect. After doing troubleshooting, the technician determined the main line from their cable box located in my neighbors yard to my house has gone bad and needs to be replaced and buried underground. This sounds super scary to me. Do they essentially dig up my yard? What about the fact that the line needs to go across my driveway as the house connection is on the opposite side from their cable box? I hope they can go underneath my driveway without destroying it. Has anyone experienced this - the burying of a cable line? What about replacing a line where a buried line existed before? Appreciate any knowledge or help.

Thanks,

Cindy

This is very common. I’ve had cable companies have to do this at other homes I’ve owned.


Just make sure they bury it deep enough. For example: Massey services includes aeration every year at no additional cost if they are your fertilization company. If the cable isn’t buried far enough, there’s a good chance it will get cut.

[DonnaNi4os]

XFinity needed to troubleshoot my neighbor’s Internet. They left 2 lines across my front yard. They refused to come back and bury it saying it’s my responsibility.

[Topspinmo]

Originally Posted by Ginnyshe

If the existing cable is already underground may be in conduit. All they need to do is feed the new cable through the conduit. That’s what they do here in south Florida.

Not in my area the contractors use hole boring machine digs hole about 6 inches down, works good till hits rock or something hard underground. The developers contractors burning lot to construction trash in Villa yards, about every time I dig hole I fine trash.

[Snowbirdtobe]

I have cut the cable and now use wireless internet.
It’s not as fast as wired but much cheaper.
Check with your wireless company for a rate.

[jrref]

Originally Posted by Snowbirdtobe

I have cut the cable and now use wireless internet.
It’s not as fast as wired but much cheaper.
Check with your wireless company for a rate.

I forgot about wireless internet. Both T-Mobile and Verizon will let you try their system and I'll bet based on your location it will be cheaper and work just as good as your cable.

[Villagesgal]

They trench the yard, lay the cable, then put the dirt back. At my house they didn't go under the driveway, instead they put a new box on the other side of my house and ran the cable thru my attic and down. Worked out great. No worries.

[La lamy]

It happened on my property. The dug up sod needs to be watered more to survive. No biggie.

[tophcfa]

Originally Posted by coffeebean

You actually accepted that shoddy work? I cannot fathom the cable was run over the metal edge to your flower beds. Just NO!

They won’t tell you when they are coming, and I certainly wasn’t going to cancel my daily swimming and golfing plans to hang around and wait. When I returned home and discovered they had been there and inspected the shoddy work, I was obviously disappointed. At that point, it was easier for me to simply finish the job correctly myself rather than trying to deal with Xfinity again.

[shut the front door]

Originally Posted by azcindy

So XFinity came out today since I could not get the modem to connect. After doing troubleshooting, the technician determined the main line from their cable box located in my neighbors yard to my house has gone bad and needs to be replaced and buried underground. This sounds super scary to me. Do they essentially dig up my yard? What about the fact that the line needs to go across my driveway as the house connection is on the opposite side from their cable box? I hope they can go underneath my driveway without destroying it. Has anyone experienced this - the burying of a cable line? What about replacing a line where a buried line existed before? Appreciate any knowledge or help.

Thanks,

Cindy

The last time they needed to dig in my yard, they decided that I no longer needed that invisible fence and dug right through it. Even after I told them where it was. No recourse. I now have starlink and LOVE it.

[C. C. Rider]

Here is a suggestion that you may be glad that you took some time in the future. You should draw a diagram of your house and driveway to approximate scale (on an 8.5" x 11" sheet of paper) as it is situated on your lot. Also show any trees, sidewalks, and driveways.

Then on this paper show the route that the buried TV cable is located by drawing it in and giving measured distances from nearby features such as a tree, shrub, sidewalk, driveway, corner of house, etc.

This way, if you ever need to do any digging or have any digging or trenching done in the future, you can refer to your site map for the location of the buried TV cable.

Keep this map in a folder where you can find it in the future since you may need it if you plan to plant a tree, shrub, or do any digging to repair a sprinkler or whatever. Believe me, you won't be sorry that you took the time to do this now while it is still fresh in your mind. It also comes in handy when you sell the house to give the map/drawing to the new owner.

.

[BillyGrown]

Originally Posted by Ginnyshe

If the existing cable is already underground may be in conduit. All they need to do is feed the new cable through the conduit. That’s what they do here in south Florida.

Yes, they unscrew the old cable connection, then attach it to the new one, then go to the other end and just pull the new cable on through. It’s quick and painless.

[jrref]

Originally Posted by BillyGrown

Yes, they unscrew the old cable connection, then attach it to the new one, then go to the other end and just pull the new cable on through. It’s quick and painless.

Only some areas have the cable runing in conduit. Most areas of the Villages the cable is direct burried.