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And banks are probably the least off shore companies customer service...if there are actually any of them. |
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My mother and father were born in Europe and struggled to learn, the English language. I'm sure they were difficult to deal with, back then. They formed a community of friends, that would help them translate when they needed, to deal with someone, or something. Eventually, they spoke english well. My mother had a second grade education in Italy, and spoke three languages. She just barely, taught herself to read English. I have mixed feelings in this matter as: 1. If English is not your first language, you shouldn't be put in a customer service role unless you can speak without a heavy accent, or have good command in your use of words. I have witnessed my mother and father search for words in English, to convey what they wanted to say. 2. People need to be given a break, unless they have no intention of learning how to speak english. Grandmother had no interest in learning, as she was surrounded by her children who all spoke fluent Italian. They live in a totally Italian neighborhood, so there wasn't a communication problem. If I were to move to XXXXXXXXX, I would make every effort to learn that language, and be greatful for all the help, in my conversion. |
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We now live in a world wide economy and we cannot be like we used to be, but so much of our tax codes simply invites companies to move |
I lived 11years in Germany, spoke the language and always was accepted for it but found by many to be strange as the Germans all had English in school and found Americans that spoke their language as an oddity. Go figure, but Americans seldom have a second language. Yet most other countries speak two or more languages.
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To those who are upset about the lack of english speaking folks, EVEN who live in this country.......we have about TWELVE MILLION ILLEGAL immigrants in this country. I have no idea how many of them even attempt to learn the language.
We make it easy not to learn. We make it difficult for companies to require english standards. If you research just Florida law, you will find how difficult it is to require employees to speak english. You must show that english is vital or the EEOC will be after you big time. Election ballots are printed in SEVERAL different languages. I suggest, and this is just me and it is not well received, that english be required and the only "give" is that the company will pay for you to learn english in a specified amount of time or you lose employment. At least that creates the incentive to learn the language. Why learn it if you can get everything available without. Wait until the debates begin on illegal immigration |
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I still think a complete revision of the tax code keeping all this in mind which would generate a code designed to keep jobs here. To me, it is all about the taxes......listen to the pols tell you about it and then do nothing but create class warfare by raising and lowering general taxes just to get a headline or so |
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We lived in France for a period of time. When making a phone call I never heard ...FOR ENGLISH PRESS 1. I don't think this thread is about not being understanding of people who have accents or do not speak English. This thread is about primarily English speaking people calling a customer service number and NOT receiving customer service because the people they are speaking to do not have a good command of the English language. Why call if you can not understand the person you are speaking to? It is not bigoted or intolerant, it is just common sense. I called because I need information. if I cannot understand the information you are giving me the call is a waste of my time and a waste of money for the company paying a person that I cannot understand. As I said before, these calls are for communication. If one or the other does not understand the language, we are NOT communicating. It' as simple as that.
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I don't see this issue as political or a immigration issue. It just makes sense that if one were planning to live in a country, to learn the native tongue.
Sorry, it did bother me when I worked at a place where there was a large amount on non english speaking employees and they demanded you to know their language. Sorry, I just don't get their reasoning, thinking someone born in America, should know all languages. I applaud those who do make an effort to learn other languages, and speak them fluently. My son had two years in HS and college in Spanish and can understand it, but still cannot speak more than a few sentence to convey his thoughts. Nuff said...... |
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Let's show some American backbone to those who are working even if it is in a different country. Try and be part of the solution and not part of the problem. |
Well, one positive thing when you get someone from India or Philippines: THERE ARE REAL PEOPLE AT THE OTHER END - no machine. Isn't that already a progress? (just kidding)
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