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Bucco 03-14-2014 06:50 PM

Quote:

Originally Posted by applesoffh (Post 844374)
It's all about profits...the banks don't pay much to their foreign Customer Service reps - here in the U.S., they'd have to at least pay minimum wage. That would cut into profits, and we all know that banks are about making money for themselves and their stockholders (as is every other publicly traded company). I'm not against profits, but you can't have it both ways.

Not sure what you mean by "both ways" ?????

And banks are probably the least off shore companies customer service...if there are actually any of them.

2BNTV 03-14-2014 06:51 PM

Quote:

Originally Posted by quirky3 (Post 845486)
No one is forcing the corporations to outsource their customer service. They make that decision out of greed, at the expense of their customers. More appropriate to direct your angst at the root cause of the issue.

:rotfl: So True!!!

My mother and father were born in Europe and struggled to learn, the English language. I'm sure they were difficult to deal with, back then. They formed a community of friends, that would help them translate when they needed, to deal with someone, or something.

Eventually, they spoke english well. My mother had a second grade education in Italy, and spoke three languages. She just barely, taught herself to read English.

I have mixed feelings in this matter as:
1. If English is not your first language, you shouldn't be put in a customer service role unless you can speak without a heavy accent, or have good command in your use of words. I have witnessed my mother and father search for words in English, to convey what they wanted to say.
2. People need to be given a break, unless they have no intention of learning how to speak english. Grandmother had no interest in learning, as she was surrounded by her children who all spoke fluent Italian. They live in a totally Italian neighborhood, so there wasn't a communication problem.

If I were to move to XXXXXXXXX, I would make every effort to learn that language, and be greatful for all the help, in my conversion.

Bucco 03-14-2014 06:53 PM

Quote:

Originally Posted by Golfingnut (Post 845503)
So confusing, I agree with quirky and Bucco on this. Where is the compromise. I dislike outsourcing but I also would be upset with poor management of my financial interests. What is the solution? Could living with less profit be done with more jobs done by our neighbors. I don't know.

AGAIN, make those politicians who promise tax code revision do what they say. Allow some reason for companies to not only place customer services offices on shore but to do their base business.

We now live in a world wide economy and we cannot be like we used to be, but so much of our tax codes simply invites companies to move

Golfingnut 03-14-2014 06:58 PM

I lived 11years in Germany, spoke the language and always was accepted for it but found by many to be strange as the Germans all had English in school and found Americans that spoke their language as an oddity. Go figure, but Americans seldom have a second language. Yet most other countries speak two or more languages.

Golfingnut 03-14-2014 07:02 PM

Quote:

Originally Posted by Bucco (Post 845511)
AGAIN, make those politicians who promise tax code revision do what they say. Allow some reason for companies to not only place customer services offices on shore but to do their base business.

We now live in a world wide economy and we cannot be like we used to be, but so much of our tax codes simply invites companies to move

How does, did NAFTA play into that? It's all so complicated to me. Is anyone watching to see that American interests come first?

Bucco 03-14-2014 07:03 PM

To those who are upset about the lack of english speaking folks, EVEN who live in this country.......we have about TWELVE MILLION ILLEGAL immigrants in this country. I have no idea how many of them even attempt to learn the language.

We make it easy not to learn. We make it difficult for companies to require english standards.

If you research just Florida law, you will find how difficult it is to require employees to speak english. You must show that english is vital or the EEOC will be after you big time. Election ballots are printed in SEVERAL different languages.

I suggest, and this is just me and it is not well received, that english be required and the only "give" is that the company will pay for you to learn english in a specified amount of time or you lose employment. At least that creates the incentive to learn the language. Why learn it if you can get everything available without.

Wait until the debates begin on illegal immigration

Bucco 03-14-2014 07:07 PM

Quote:

Originally Posted by Golfingnut (Post 845521)
How does, did NAFTA play into that? It's all so complicated to me. Is anyone watching to see that American interests come first?

As I said, NAFTA was just the beginning of the worldwide economy and is not the root problem for the issue being discussed. It is an ingrediant of an issue, world wide economy, that we just do not address because, and this is my opinion, it is not politically expediant.

I still think a complete revision of the tax code keeping all this in mind which would generate a code designed to keep jobs here.

To me, it is all about the taxes......listen to the pols tell you about it and then do nothing but create class warfare by raising and lowering general taxes just to get a headline or so

Golfingnut 03-14-2014 07:16 PM

Quote:

Originally Posted by Bucco (Post 845522)
To those who are upset about the lack of english speaking folks, EVEN who live in this country.......we have about TWELVE MILLION ILLEGAL immigrants in this country. I have no idea how many of them even attempt to learn the language.

We make it easy not to learn. We make it difficult for companies to require english standards.

If you research just Florida law, you will find how difficult it is to require employees to speak english. You must show that english is vital or the EEOC will be after you big time. Election ballots are printed in SEVERAL different languages.

I suggest, and this is just me and it is not well received, that english be required and the only "give" is that the company will pay for you to learn english in a specified amount of time or you lose employment. At least that creates the incentive to learn the language. Why learn it if you can get everything available without.

Wait until the debates begin on illegal immigration

Got to give a thumbs up on this one. I could care less if a laborer in the fields is fluent in English, but I am a firm proponent of mandatory English for our application for housing, medical assistance, drivers license, state or federal aid programs and the like.

Golfingnut 03-14-2014 07:19 PM

Quote:

Originally Posted by Bucco (Post 845524)
As I said, NAFTA was just the beginning of the worldwide economy and is not the root problem for the issue being discussed. It is an ingrediant of an issue, world wide economy, that we just do not address because, and this is my opinion, it is not politically expediant.

I still think a complete revision of the tax code keeping all this in mind which would generate a code designed to keep jobs here.

To me, it is all about the taxes......listen to the pols tell you about it and then do nothing but create class warfare by raising and lowering general taxes just to get a headline or so

You certainly provide a compelling argument. I better go to bed before I turn conservative. I joke, but I do see your reasoning to have merit.

perrjojo 03-14-2014 07:29 PM

We lived in France for a period of time. When making a phone call I never heard ...FOR ENGLISH PRESS 1. I don't think this thread is about not being understanding of people who have accents or do not speak English. This thread is about primarily English speaking people calling a customer service number and NOT receiving customer service because the people they are speaking to do not have a good command of the English language. Why call if you can not understand the person you are speaking to? It is not bigoted or intolerant, it is just common sense. I called because I need information. if I cannot understand the information you are giving me the call is a waste of my time and a waste of money for the company paying a person that I cannot understand. As I said before, these calls are for communication. If one or the other does not understand the language, we are NOT communicating. It' as simple as that.

perrjojo 03-14-2014 08:04 PM

Quote:

Originally Posted by CFrance (Post 844298)
Maybe so, but these are humans too, trying to work for a living, and referring to them in a demeaning manor, i.e., "Hashish," is just plain rude. Go after the company; don't demean the employee.

I don't think anyone is demeaning the human that they were speaking with. I think many are tired of the companies who choose to save money by paying people who are clearly not qualified to resolve our problems when we call customer service.

2BNTV 03-14-2014 08:16 PM

I don't see this issue as political or a immigration issue. It just makes sense that if one were planning to live in a country, to learn the native tongue.

Sorry, it did bother me when I worked at a place where there was a large amount on non english speaking employees and they demanded you to know their language.

Sorry, I just don't get their reasoning, thinking someone born in America, should know all languages.

I applaud those who do make an effort to learn other languages, and speak them fluently. My son had two years in HS and college in Spanish and can understand it, but still cannot speak more than a few sentence to convey his thoughts.

Nuff said......

LuckySevens 03-14-2014 08:46 PM

English
 
Quote:

Originally Posted by perrjojo (Post 845533)
We lived in France for a period of time. When making a phone call I never heard ...FOR ENGLISH PRESS 1. I don't think this thread is about not being understanding of people who have accents or do not speak English. This thread is about primarily English speaking people calling a customer service number and NOT receiving customer service because the people they are speaking to do not have a good command of the English language. Why call if you can not understand the person you are speaking to? It is not bigoted or intolerant, it is just common sense. I called because I need information. if I cannot understand the information you are giving me the call is a waste of my time and a waste of money for the company paying a person that I cannot understand. As I said before, these calls are for communication. If one or the other does not understand the language, we are NOT communicating. It' as simple as that.

YES!!!! You explained it the best........"calling a customer service number and NOT receiving customer service because the people they are speaking to do not have a good command of the English language. Why call if you can not understand the person you are speaking to? It is not bigoted or intolerant, it is just common sense"

buggyone 03-14-2014 09:47 PM

Quote:

Originally Posted by 2BNTV (Post 845553)
I don't see this issue as political or a immigration issue. It just makes sense that if one were planning to live in a country, to learn the native tongue.

Sorry, it did bother me when I worked at a place where there was a large amount on non english speaking employees and they demanded you to know their language.

Sorry, I just don't get their reasoning, thinking someone born in America, should know all languages.

I applaud those who do make an effort to learn other languages, and speak them fluently. My son had two years in HS and college in Spanish and can understand it, but still cannot speak more than a few sentence to convey his thoughts.

Nuff said......

To a lot of the people on the call systems, English IS NOT their first language. Let's get a bit of respect for these people that are actually getting a job and working!

Let's show some American backbone to those who are working even if it is in a different country.

Try and be part of the solution and not part of the problem.

Matzy 03-14-2014 09:58 PM

Well, one positive thing when you get someone from India or Philippines: THERE ARE REAL PEOPLE AT THE OTHER END - no machine. Isn't that already a progress? (just kidding)


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