Yamaha and "Carts and Clubs of Ocala" refusing to honor their warranty

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  #31  
Old 05-18-2014, 02:43 PM
iaudit iaudit is offline
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Originally Posted by Spectreron View Post
Ted blew up on me also when I had tire out of round problems on a month old cart (Carts and Clubs). When I kept pressing for new tires both Ted and his Son-in-law gave me the standard (You think you bought a Cadillac, it's a golf cart) excuse. Then I called, asked to have Ted return my call. He did, my wife answered, his words were "Can I speak to the a__h___!"
I've talked with 4 other dealers about this and every one of them said "It was the guy from Carts and Clubs wasn't it ? We hear that all the time. " Ted finally agreed to give me new tires and told me "That's it, when we change your tires we're done with you. " Of course the cart still bounces like a basketball but I'll pay someone else to fix my problem.
I'm very disappointed with my cart (6 months old and I have less than 200 miles on it because it is so annoying to drive, rather just take the car). One of the reasons I chose TV was the golf cart aspect and it is sad that I have an $11,000 cart that is no fun to drive.
Buy your cart from C & C, I just hope for your sake nothing goes wrong, unless you like being called an A-hole.
I had the same problem with out of round tires when I bought a brand new 2007 Club Car from Cart World. They sent out a mechanic who weighed about 400 lbs and could barely get behind the steering wheel. Said i can't feel anything as my brand new leaned to one side as he drove it down the road. Ended up that I had to call the local distributor of Club Cars who told me they were having this problem with a number of new carts and had Cart World replace the tires. Got very little help from Cart World and would never go back again to them.

Last edited by iaudit; 05-18-2014 at 11:08 PM.
  #32  
Old 05-18-2014, 02:55 PM
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Originally Posted by iaudit View Post
I had the same problem with out of round tires when I bought a brand new 2007 Club Car from Cart World. They sent out a mechanic who weighed about 400 lbs and could barely get behind the steering wheel. Said i can't fell anything as my brand new leaned to one side as he drove it down the road. Ended up that I had to call the local distributor of Club Cars who told me they were having this problem with a number of new carts and had Cart World replace the tires. Got very little help from Cart World and would never go back again to them.
me too it took three tries before I could get decent tires.
  #33  
Old 05-18-2014, 09:32 PM
Bosoxfan
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Originally Posted by Philip Winkler View Post
I suggest you file a complaint with Seniors vs. Crime
I've had the clutch issue also and finally forked over the $ 225 plus 13.50 tax for a total of 238.50 Last week we decided on filing a complaint with Seniors vs. Crimes and they were useless also. They just called & talked to Paul at C & C and got back to us with an explanation from Paul that we had already heard. BB bureau won't do anything & it would cost more than $250 to file a claim in the small claims court.You see they've got us and they know it.
  #34  
Old 05-19-2014, 08:51 AM
Bosoxfan
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bump
  #35  
Old 05-20-2014, 06:38 AM
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Bay Kid Bay Kid is offline
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I had a clutch problem on my 1 year old Yamaha. TV Carts replaced the belt and cleaned the clutch area. Works great. NO COST! I took a walk around Sumter Landing and it was done! Great service.
  #36  
Old 05-20-2014, 06:56 AM
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Xavier Xavier is offline
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Originally Posted by Bosoxfan View Post
I've had the clutch issue also and finally forked over the $ 225 plus 13.50 tax for a total of 238.50 Last week we decided on filing a complaint with Seniors vs. Crimes and they were useless also. They just called & talked to Paul at C & C and got back to us with an explanation from Paul that we had already heard. BB bureau won't do anything & it would cost more than $250 to file a claim in the small claims court.You see they've got us and they know it.
It's quite simple actually, that is, if you feel you've got a winnable case in Small Claims Court. When you file ask for the repair amount plus the costs of filing. If you are not that sure about your claim and aren't willing to gamble, you can continue to complain here. You'll find that the payback may only be the good feeling you get from doing so. I've been there and done that! At this point in our lives, it's genuinely a waste of time. If you are in to wasting time, see you on the links!

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Last edited by Xavier; 05-21-2014 at 08:28 AM.
  #37  
Old 05-20-2014, 09:25 AM
ganative ganative is offline
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The filing fee shouldn't be that expensive for a $240 claim, may want to double check.
  #38  
Old 05-20-2014, 11:20 AM
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simpkinp simpkinp is offline
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I also had a problem with my new Club Car cart from Cart World and they sent the same, huge mechanic to my house. He could not get behind the wheel at all and tried to check it from the other side. I do not know if he is a competent mechanic, but he is ill suited to getting down on the ground or behind the wheel. I am not mean spirited, but he could not detect the obvious problem with my cart. I called, complained, all to no avail. I will never do business with them again.
  #39  
Old 06-14-2014, 10:36 AM
wildbill21 wildbill21 is offline
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There is a lot of information going on here, but I don't think you'll find the local Yamaha outlets will help you with your clutch problem much longer. This is a known problem with Yamaha EFI carts with replacement high-speed rear ends. The local Yamaha dealers use the high speed gears to bump up the speed beyond Yamaha specs. Yamaha will not cover warranty claims on vehicles with the high speed rear ends so it is up to the dealers to do so.
The Yamaha dealers (namely Carts And Clubs and Villages Golf cars) fix the problem by adding a different kit/belt (Erlandson Technology is the manufacturer) that creates an even more volatile situation by creating higher RPM to overcome the torque deficiency. Yamaha has asked both dealerships to discontinue these practices, but will do so meekly as not to upset the sales of hundreds of the affected carts.
So this leaves the dealers to underwrite the warranty themselves. It looks like Carts And Clubs has made their decision, how long (rather how much) until the Laufersky family cabal that runs the Villages Golf Carts division of the holding company's Retail Operations will turn their backs on their customers? Signs point to soon as they are already securing a dealer arrangement with Club Car this year who will be introducing a new EFI model.
If you are considering a gas powered Yamaha golf cart, you may want steer clear of the EFI model for now or secure one without the high speed rear end. The cart can go 19.9 mph without the replacement gears with the mechanical governor set correctly, regardless of what the Yamaha dealers tell you.
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