[shcisamax]

I have not complained about any contractors/services but I have to say:

After a really nice designer came to work on the design, and I gave my 50% deposit, the office couldn't give me the time of day when I wanted to know approximately when they would be coming and how long the job would take. They would offer no estimate other than the day until finally I was able to get some information WHICH turned out to be wrong anyway. They arrived with the wrong sized drawers, not just one closet but three and without correct hardware. The customer service girl condescendingly told me it would "take three weeks to get me on the board" her terminology for getting another appointment for the right drawers to be delivered. I made a stink with the supervisor and they came in a week BUT again with the wrong sizes. All this and, at every chance they got, they reminded me I owe a balance which was clearly far more important than doing the job correctly. The customer service is non existent. They are a disaster. We have had more than fifteen contractors for various after market builds and this stood out at the absolute bottom of the pack.

[jimbo2012]

Well that sucks, but why 50%?

They thereafter controlled the job/work and pace.

R they not a national franchise from Orlando?

If so call HQ

[Midge538]

Originally Posted by shcisamax

I have not complained about any contractors/services but ......

CLOSETS by DESIGN QUALITY, BEAUTY AND COMMITMENT ARE BUILT IN

Since 1982, we've built a reputation of integrity as the industry leader in customer service and total customer satisfaction. From our no obligation in-home consultation, custom tailored designs and the highest quality product construction, our products simply offer the best value in the industry.

( As CBD are individually franchise operated it may well be worth a call to the national office at: 1 888 500-9215 )

[asianthree]

50% down would not have peeked my interest

[shcisamax]

Well, Jimbo, if you think about it, I did control the job in the end...just not the pace.
I already spoke to the owners. They were appropriately apologetic and obsequious.
I believe all closet design companies operate on the same 50% deposit because it is custom work. Materials get paid. Labor is the balance.
Quite frankly I am not looking for a lesson here..I was simply advising that you might look at other closet companies.

[Figmo Bohica]

If a company that big needs 50% down to buy materials, get a different company.

[jimbo2012]

Originally Posted by Figmo Bohica

If a company that big needs 50% down to buy materials, get a different company.

As in an under-capitalized franchisee.

I tihnk all the TV residents should revolt and refuse paying in advance or giving deposits

[rubicon]

We had a custom made hide-a-way bed with built in desk, etc made. it required 50% down before they would build it. I think that is standard

[Happinow]

We used Custom HomeClosets and couldn't be happier. Great design and great customer service. Tammy and Judy were great to work with.