[trailrider]

Service smart is a disaster! Have been calling for the last 3 weeks. Keep getting promises but nobody shows up. The last time they were here they cut up my siding and solar light .I had signed up for all their services. Huge mistake.Read other posts. Run away!!!!!!!!

[trailrider]

Same here. will be leaving as soon as contract expires.

[RickeyD]

Originally Posted by Barefoot

We were with Stellar for a couple of years. We were transitioned to Service Smart when Marty sold Stellar.
Stellar never "demanded" payment a year in advance.
They would offer an incentive if payments were made in advance, but that that was never a prerequisite.
We are getting good service from Service Smart without any calls to the office.

Why would a company treat some customers one way and others differently ? It makes no sense.

[Barefoot]

Originally Posted by RickeyD

Why would a company treat some customers one way and others differently ? It makes no sense.

I think that perhaps it's a matter of perspective and comparison to other lawn care companies.
Perhaps people who are newer to TV have higher expectation levels than we do.

In the eight years we've lived in TV, we've had MANY lawn care "experts".
We used to employ different companies for termite control, lawn mowing, trimming shrubs, fertilizing palms, exterior pest control,
weeding, interior pest control, etc.
When there is a problem with your lawn, like a fungus, no-one is accountable.
If you employ a lot of different contractors, they will all blame each other.
When one of the contractors quits without warning, it's disappointing.
When you pay in advance (don't), and a contractor disappears with your money, it can be daunting.
Both have happened to us when we used individual contractors.

Because we are Seasonal Residents, we can't do the work ourselves.
We don't want to deal with a lot of different contractors.
We want an office that has staff, not a cell phone where the mail box is full.
There are only a few companies in The Villages that offer "one stop shopping" where one company does it all - just one point of contact.
And of course no lawn service is perfect at all times.
It isn't feasible for most companies to run at full staff all year long, so most rely on temporary employees.

For now, we've found a full-service company that suits our needs and makes us happy.
We have other friends who use Service Smart without any problems.

[RickeyD]

A full service company that seems to garner more complaints then any other contractor in any field on this website. Simply an observation, not a judgement. Also I have never seen a response to any complaint here from this company. Seems to me to be more than perspective.

[Barefoot]

Originally Posted by RickeyD

A full service company that seems to garner more complaints then any other contractor in any field on this website.

There aren't a lot of full-service companies available, that offer one-stop shopping and an office that is staffed.
Many lawn care companies don't have Pest Control licenses.
We've used other full-service companies that were inferior to Service Smart.
However we didn't complain about them on this website, we just moved on.
I'm not saying Service Smart is without problems.
It's just the best alternative we've found for us, today. Who knows about tomorrow?

[Fmdoc]

We also are not pleased with Service Smart since Stellar was absorbed.

[Kahuna32162]

We have dropped stellar/service smart and gone with Fertigator. So far, our lawn looks the best it has to date.

[raybrady]

I also made the mistake of signing up for their annual + 2 free months lawn care and service.
Our lawn was the worst in the neighborhood. Call and complain and someone would come by for a couple of weeks and then back to doing nothing. At the end of the contract the lawn was so bad they offered me 3 free additional months.
I declined the free service it was so bad.

[SisalPhil]

Received a letter about renewal.. I could not throw it in file 13 fast enough.. they must be kidding..

[Barefoot]

We are planning to renew with Stellar/Service Smart. Our lawn looks great.

[Rango]

Originally Posted by Barefoot

We are planning to renew with Stellar/Service Smart. Our lawn looks great.

Same here.

[Nester47]

I contracted with Stellar for the past 3 years. - During year #1 we had reasonably good service. - The following year several issues that required numerous calls to manage the services we contracted and I had pre-paid for a year. - Beginning year #3, we needed to make regular calls to get the services contracted. Then Stellar was announced that Service Smart would be taking over their business and my contract.
- Since then, we have had poor service at best. I contracted for weekly mowing to be done after noon. However when they show up it has been in the AM or NOT AT ALL.
- We had a supervisor come to our home and promise that our service would be as contracted. - They mailed a written confirmation confirming his gurantee, then faied to deliver as promised. ** As of today, it has been nearly 3 weeks. **

[Muffie555]

They are terrible
I signed up in Oct 2014 and paid a year in advance
I just returned there is crab grass everywhere the donuts have weeds all through them for which I paid an additional 200 dollars to keep clean
Sean the manager won't call me back
Don't use these people

[jackz]

After 2 years with Stellar and their new company we were very happy to drop them last week. What started out as a good thing turned into a nightmare.