[Johnd]

Have used TVRH emergency room twice; last time about 2 months ago. Both times with serious symptoms late at night. Room mobbed both times. Seen both times by admitting nurse within an hour. Admitted both times within 2 hours. Presented insurance cards and had no issues whatever. Very pleased with 1st ER doctor; 2nd one more on average side. Satisfied with TVRH.

[zcaveman]

Originally Posted by HoosierPa

Being new, this is very concerning. Are there any really excellent Hospitals within a 45 minute drive of The Villages ?

Ocala - Munroe (MRMC) and Ocala (ORMC) hospitals

Z

[angiefox10]

No bashing from me. I posted a very long, as detailed post as I could muster and was bashed by just about every post. You were lucky. My experience was scary. The staff knew I was going to complain and were coming to me telling me stories that would curl your toes. It's Shants for me!

Thanks for posting. Each post will make it easier for the next person and maybe more people will pay attention.

Oh.. and if you want to make a "formal" complaint. You have to mail the letter to Oak Brook, IL.

Good luck!

[rjm1cc]

The problem with the copay is probably if they do not get it up front they do not get it.

[Mudder]

If you're having a heart attack or stroke, good luck with calmly driving to Tampa, Orlando or Gainesville.

[dbussone]

Originally Posted by Cedwards38

Isn't TVRH and the Leesburg Hospital owned by the same corporation? I wonder why the difference!

Yes, both are part of the Central FL Health Alliance. My educated guess is that any differences would be related to management at the two individual campuses. System management should be responsible for coordinating the use of common practices and processes, after researching and identifying best practices.

[NYGUY]

Originally Posted by HoosierPa

...Are there any really excellent Hospitals within a 45 minute drive of The Villages ?

No!!

[oot]

My mom was rushed there for a broken hip. Yes, I sat in the ER waiting for someone to call me so I could be with her for about 1 1/2 hours, until I inquired then was taken to her.

But the care she received while there was actually very good. The nursing staff was very attentive (as she suffers with memory issues) and tried to calm her down when she was confused and nervous. The surgery went well and overall I can say it was I was happy with the care they gave her. I have heard a lot of horror stories, but the EMS driver said that would be best place for a hip fracture...as they are well experienced in treating them.

So I guess I am one of the odd ones who is happy I went there with her.

[Sable99]

I haven't had any experience with TVRH. But, I help 4 seniors over 87 and I have spent a lot of time in emergency rooms in Michigan. My mother says you can never go to the ER for less than 6 hours.

Last year, I took my aunt to our local hospital before she was transferred to St. Joseph Hospital in Ypsilanti. (She had fallen on the ice and landed on her head.) After spending hours in the ER, I asked what was the hold up. It turns out she had a blood test in Adrian that required two testings. The two tests had to be 6 hours apart. It might of helped if they told us that so we didn't think we were being ignored. We spent over 12 hours in 2nd emergency room before she was sent to a room overnight for observation. And no, they wouldn't give her anything to eat until they knew the results of the tests.

Maybe there is a reason they were kept in the ER that you didn't know about. I will say they have never had to pay their co-pay before they were treated. I've never heard of that.

[Dr Winston O Boogie jr]

For some reason, there seems to be a problem with medical support staff in this area. The staff in just about every medical and dental office that I visit seem to be incompetent. There usually are a few decent people, mostly nurses, in every office that know how to do the job.

I actually complained to one doctor about his staff. He closed the door to the room we were in and in a whispered tone said, "I don't know what to do. We keep hiring different people but none of them seem to care. It's very frustrating for me working with these people."

I find that the doctors, dentists and most of the nurses are very good. The support staff seems to not understand their job or not care about how or if it gets done. It seems to be an endemic problem in this area.

[Dr Winston O Boogie jr]

Originally Posted by dbussone

Yes, both are part of the Central FL Health Alliance. My educated guess is that any differences would be related to management at the two individual campuses. System management should be responsible for coordinating the use of common practices and processes, after researching and identifying best practices.

I had a horrendous experience at Leesburg Hospital. Again, once I saw my doctor every thing was fine. He took excellent care of me but the support staff, again, had no interest in giving me any information or letting me know what was happening.

I was sen there by my primary care who called a specialist down there to have me evaluated. I was told to go to the desk and tell them that Dr. so and so was waiting for me. They had an ER doc examine me and admitted me. I explained over and over that I was supposed to see Dr so and so but they kept telling me that he was busy.

I finally met him the next day in the operating room. He told me that no one told him that I had arrived the day before. In fact, he called my primary care doc and told him that I hadn't shown up.

When I saw my primary care for a check up a few days later he told me that the specialist that had done my surgery was very sorry and embarrassed about the whole situation

In Boston, I found the staffs to be outstanding. They were always aware of situation and knew how to get the job done correctly. I don't know why they can't find decent people down here.

[Miles42]

Leesburgh is the closes hospital that I would go to. Florida Orlando is an excellent facility. If your having a heart attack tell the EMT to take your to Leesburgh.

[dbussone]

Season is a difficult time for hospitals in Florida. Not making excuses but the fact is that it can be difficult to staff a hospital with the significant swings in hospital procedures and admissions they experience. Temporary staff are seldom as proficient as permanent employees but sufficient full time staff year round is generally cost prohibitive.

[John_W]

My neighbor was riding his scooter in 2014 at night and was run off the road. He was knocked unconscious and was laying on the shoulder of the road near 301 just north of Wildwood. He was found in the morning by the police and they called for an ambulance. They took him to Ocala to Ocala Regional Hospital, he had no memory of anything.

He said he had wonderful care and liked the staff and everyone there. When we visited it didn't take long to go there. Just get on 301 and go north into Ocala and a couple of blocks before the Hwy 200 left turn to the car dealers, you'll see tall buildings on the right. You should see a blue H hospital sign, you'll turn right and there be two hospitals. The first hospital closest to 301 is Munroe Regional Medical Center, the one just east of that is Ocala Regional Medical Center. It's only about 4 stories, it's the shorter of the two hospitals. I always made a note of that in my mind, that if I needed a hospital, that is where I'm going.

[Madelaine Amee]

Originally Posted by Dr Winston O Boogie jr

In Boston, I found the staffs to be outstanding. They were always aware of situation and knew how to get the job done correctly. I don't know why they can't find decent people down here.

Boston - my doctors were at Beth Israel in Boston. I had surgery there, more years ago than I care to remember, and one of the nurses told me she was making $38 per hour! That is why you have good support staff in the big cities - decent pay! Our pay scale in this area is disgraceful for anyone trying to make a career, but if you are a retired nurse from one of the major hospitals who just wants to do a few hours to keep busy, the local pay scale is acceptable. I've had two major surgical procedures here in our local hospital and both times the nurses supporting my surgeon were retirees from Chicago General, a Boston hospital and the Mayo Clinic. All worked only with this surgeon.