[Bogie Shooter]

Originally Posted by BlueHeronFan

Wow!, Negative profit margins for 3 months. Sounds like a refresher course in Econ 101 is in order. That $.15 slice of lemon sure is going to drive up the income, and keeping everyone employed when there are no customers for the Positive profit margin. How progressive of this manager.

I've been to Cane Gardens during the summer and it has been packed nearly every time.

Here is all that is needed.

Excellent Service.
Decent menu.
Specials that are available during the slow season to bring in customers. More customers equal more spending, equal more cash flow. sheesh!
Treating everybody as if you want them to return because the experience is so positive.

Then it sort of takes care of itself due word of mouth.

btw, I have been to Glenview ONCE. Let's just leave it at that.

I see you are a Cane Garden fan. And I understand what you are saying about Glenview.
But all of our country clubs and other reataurants get ripped about every 6 months. So Cane may be at the top of your list now......go back to January and see what was being said then.
Cane Garden restaurant

BTW I enjoy both Cane and Glenview. And see for myself if they are really as bad as some poster say.

[LuvItHere]

Originally Posted by sunday

I spoke with the GM last night... Although he wishes not to engage this forum, he did express sincere apologies for any confusion or feeling of ill will towards his policy's.

He explianed that they run negitive profit margins(out of pocket) for 3 month in the summer in an attempt to keep ALL of their staff employed, and . . have stopped the sundry charges, and are exploring other options.

Next, I asked about the the situation mentioned by the poster... The manager in question was him and he had read the complaint on idine. His account is that only 20% of 1 side of the conversation is mentioned in this grievence. . . . We do what when can when we can, some groups are willing to work with us other's are not."

I hope this brings some clearity.

On a side note, we had the twin Lobster tails... Service and food.... Supreme.

WHEW!!!! The Burst in the Bubble exists no longer!

Originally Posted by sunday

I spoke with the GM last night... Although he wishes not to engage this forum, he did express sincere apologies for any confusion or feeling of ill will towards his policy's.

He explianed that they run negitive profit margins(out of pocket) for 3 month in the summer in an attempt to keep ALL of their staff employed, and are trying a couple different approaches to avoid taking "across the board" price increases. This winter they don't want to do away with all the great special menus and promotions as they traditionally only run in the summer months. They realized that the "nit-picking" was a bad idea, have stopped the sundry charges, and are exploring other options.

Next, I asked about the the situation mentioned by the poster... The manager in question was him and he had read the complaint on idine. His account is that only 20% of 1 side of the conversation is mentioned in this grievence. That the party in question was finished eating and paid when they volenterily relinquished the table to make room for the volume of people piled at the front door(one of the groups posted here, this was last Tuesday). One member and an aquantence approached him, expressing concern over this dressing up-charge. His version is that she was rather indignant, with no desire for discussion on the matter or to come to an amicable resolution. She had said that she was not coming back, ever, on the front end of the conversation and several times there-in. He added, that he loves his guests and will work with anyone on any issue, mentioning his willingness to do so, with regularity, against his policies on large groups and reservations. He said, "Glenview's kitchen is 850sqft, we're just not equipt to service large groups with out a pre-ordered menu." adding, "we do all the time...but in the best interest of all of or guests, it has to be on our terms. Some people don't understand that. We do what when can when we can, some groups are willing to work with us other's are not."

I hope this brings some clearity.

On a side note, we had the twin Lobster tails... Service and food.... Supreme.

Sunday, Thanks for the other side of the story.

[schotzyb]

There is always two sides to every story and all that remains is which story makes the most sense to each person reading these posts. For me, it is simple since a similar incident happened with a group I was with at the same Country Club.

[Pturner]

Sunday,
Thanks for talking with the manager and thanks for relaying the conversation.

[sunday]

No Problem...

The real truth is... nobody really knows what happened except the 2 parties involved, niether of which has posted here. So, technicaly, this is all "Pary-Line" B.S...

Not discounting any other's.... My experience with Glenview has been this;

I have had some good meals, and some not so good meals, but for the most part thay are well prepared, creatively presented, and priced about 40% below market value(at least in the summer when I spend most of my time in the area). However! The staff/service has ALWAYS been friendly, and there is clearly an ere of good moral in the air,.. I have always been welcomed with a smile... and that is my experience. And to my several decades experience in the service industry...that folks is NOT the result of management with poor attitudes. JMHO.

[jtdraig]

I was just going to let this go and this is my last post on the subject. Two of the women who were in the group are members of Indine and posted their experiences exactly as I described them. They will be going to Owner to discuss their experience. For those of you who love Glenview with good morale in the air, great, have at it, and enjoy!!! I don't really care. Sunday would have you think I am a disgrunted employee but I am a happily retired Villager who thinks an injustice was done and let you know. The fact that two of the group posted their views is exoneration for me. I knew how this would go when I posted it and you didn't disappoint me. It's Talkofthevillages in ii's purest form. We have removed Glenview from our places to eat and so have multiple others in our area who know these women and who know what happened. Peace and love to you Dude..and accuracy in the future!!!!

[Tbugs]

I have had dinner as well as Sunday brunch at Glenview serveral times and never had a problem with either service or food.

Charging extra for salad dressing, lemon, or horseradish is hard to believe. If that ever happened to me, I would not return - but in the meantime, I will continue to frequent Glenview.

Treat the waitstaff like they are humans and give them respect.

[mikeandnancy1112]

With all the bad stuff we have been hearing about Glenview our group won't eat there anymore.

[whartonjelly]

One rotten apple can spoil the barrell. have you ever bought strawberries to find out one is bad? I agree, leaving a good tip with a good tip may improve the service. Just like sending someone home on suspension WITH pay, can make a person think about the problem rather than being a victim with no pay. No one feels sorry for you. Usually they come back refreshed and ready to tackle the problem. A manager once told a whole class that.

[ladylake1]

I too had a bad experience recently at Glenview. Had eaten there many times before with no problem. Found menu more limited (couldn't even get a simple baked potato) and the wait staff not thorough in explanation of specials and options (which were severely limited). Did contact manager but response was unsatisfactory as he made it appear no reason to voice my concerns. Enough for me not to go back there. A courteous reply that was customer oriented would have given me a different attitude.