[sunday]

I believe Glenview and Mallory are sister restaurants...same operator.

It never ceases to amaze how people get so lost in second hand gossip, rendering them incapable of independant thought or experience. One of the reasons I use my homes in TV as investment rather than residence.

Still making my own decisions...

[mokey]

Yes, were not to smart. I don't blame you for not living here.

[golfnut]

jtg, were you in the group with the issue you posted about....gn

[Pturner]

Originally Posted by tpop1

Let me see if I understand....

Over and over on the board, people are chided if they report bad restaurant experiences with the response "Did you speak to the manager?"

In this thread TWO people report the same experience with a Glenview Manager and they get an response, "well I've never had an issue so it must be you." Too bad the manager(s) in question was/were not named here.

Obviously there is at least one manager there with a bad attitiude who is upcharging for things like Lemon wedges. VERY SHORTSIGHTED.

I have always enjoyed Glenview but have also always gotten sound advice from the members of this board, so I will wait til the membership reports the the problems at Glenview have been remediated.
_

Hi Tpop,
In fairness, I don't see that anyone on this thread has been chided for reporting a bad experience, although others have reported favorable experiences at Glenview. Are the reports of bad experiences sound, but reports of positive experiences unfounded?

Glenview is one of our favorites, so we're not ready to abandon it. That doesn't mean that I blame the posters who had a negative experience. I appreciate their posts, will heed their warnings and hope my own excellent experiences at Glenview continue. If not, I'll let you (and management) know.

[Midge538]

Originally Posted by Bogie Shooter

Why not see for yourself?

No need .. just check the scorecard; a 'double bogey' is a 'double bogey.'

[chuckster]

OUCH!!...............

Tonight we had a group of 8 and everyone happy, no complaints about food or service. We go there at least once and sometimes twice a week. I also think this is a personal issue with the original post. We have patronized Glenview for 6 years now and always, I say always have been pleased with food and service. Believe me when I say "if momma's not happy, nobody's happy". AND we always tip 20% and more. Gee, maybe that's why we have such good service, Ya think?.................

[downeaster]

Never had a bad experience at Glenview. We tip at least 20%. When we get the inexpensive lunch special we tip a little more. We figure the wait person works just as hard delivering a cheap lunch as an expensive lunch.

As a matter of fact, we rarely have a bad experience at any of restaurants in The Villages or surrounding area. Had a burned flatbread at Urban Flats some time ago. They rectified the problem to my complete satisfaction.

We always enjoyed the food and service at Thai Orchid. I was always surprised how little business they had. Sorry they didn't make it.

[Bogie Shooter]

Originally Posted by Midge538

No need .. just check the scorecard; a 'double bogey' is a 'double bogey.'

And this means??

[graciegirl]

Originally Posted by Midge538

No need .. just check the scorecard; a 'double bogey' is a 'double bogey.'

I think what Bogie said was very reasonable.

And usually Bogie is a birdie shooter. (in my book)

[Bogie Shooter]

Originally Posted by graciegirl

I think what Bogie said was very reasonable.

And usually Bogie is a birdie shooter.

Thanks Gracie but, usually is too strong a term.

[graciegirl]

Originally Posted by Bogie Shooter

Thanks Gracie but, usually is too strong a term.

I don't know about your golf game Bogie, but on this forum, you usually shoot birdies. Your posts are considered and helpful...and sincere.

[zcaveman]

Originally Posted by zcaveman

The last two times we were there they did not have the roast beef sliders and it was only 1:30. The last time, we both got the rib-eye steak sandwich. The missus asked for extra horseradish and was told it was $1.00. Since I don't use horseradish I gave her mine.

I have always liked Glenview but I am thinking of taking it off of my list of favorite places to eat if they keep nickle and dimeing us to death.

My complaint was about the additional charge for an extra helping of horseradish. No restaurant ever puts enough dressing on the salad and we always as for extra. Now they want to charge $1.00 for extra. That is what sucks.

I don't care how much you tip. That was not the question. Since I do not tip until after the meal, I expect good service and no extra charges through out the meal.

For you all that are defending Glenview, read the posts! And maybe try to order extra dressing and sauces and see if it is free.

[graciegirl]

Z, I agree that would be annoying.

Bogie Shooter said "Why not see for yourself? "
which is a good idea.... but maybe if some of us called there, or a LOT of us called there and asked, "How much does it cost if you ask for extra salad dressing?" then the management would kind of understand that more than a few were aware and annoyed at the extra charge.

I have only eaten there three times, and each time it was very pleasant.

[dillywho]

Originally Posted by zcaveman

My complaint was about the additional charge for an extra helping of horseradish. No restaurant ever puts enough dressing on the salad and we always as for extra. Now they want to charge $1.00 for extra. That is what sucks.

I don't care how much you tip. That was not the question. Since I do not tip until after the meal, I expect good service and no extra charges through out the meal.

For you all that are defending Glenview, read the posts! And maybe try to order extra dressing and sauces and see if it is free.

Please don't base your tip on the restaurant's policies for charges. The waiters/waitresses have no control over that. Management/ownership control policy and price.

Wait staff tips should be based according to their services only and if it's not good, then tip accordingly. Do the same for tipping if the service is outstanding, as well.

[redwitch]

I'm not a frequent diner at Glenview, so I'm not going to comment about any personal experience I have had, other than to say there was nothing negative in my experiences. However, if I asked for extra dressing or another slice of lemon and was told there was a charge for it, two things would happen: (1) I would say forget it and (2) I wouldn't come back.

Two posters have stated that they complained to the manager, who basically told them if they didn't like it, they didn't have to come back. That attitude is inexcusable. If it was the manager (I've known of a few instances where a server pretended to be the manager either to keep a friend out of trouble or to ruin a restaurant's business), then there is NO excuse for that manager.

What I would ask is that someone who is a regular patron of Glenview and who at least knows the manager well enough to say hi ask the manager if this did in fact occur and why (I'm really hoping it was a disgruntled employee). It might be nice if the manager cared enough to post his side here, at least if he wants the business -- both about the extra charges and the take it or leave it attitude.