[Bonny]

If you didn't read the OP's post, here is what it said..

("you ordered the Deluxe Soup" which is $7.99 a bowl instead of the $5.49 shown on the menu for a bowl of soup.
My answer, but you never told me there was a difference when I ordered.)

Apparently the deluxe soup was ordered if you read where it says "My answer". I would have asked what's the difference before I ordered it.

[newguyintv]

Originally Posted by Bonny

If you didn't read the OP's post, here is what it said..

("you ordered the Deluxe Soup" which is $7.99 a bowl instead of the $5.49 shown on the menu for a bowl of soup.
My answer, but you never told me there was a difference when I ordered.)

Apparently the deluxe soup was ordered if you read where it says "My answer". I would have asked what's the difference before I ordered it.

Following is what the original post said: " I ordered a bowl of Italian Wedding soup". And no, under the circumstances I highly doubt you would have done anything different.

[Bonanza]

Originally Posted by yabbadu

I think a Good waitress should always inform the customer IF there is an upcharge for any item they order. Sometimes I say something but most of the times I consider it as a lesson learned and usually never go back.
I do try also to ask if it is extra or included before I complete my order but sometimes when I am with a group it can be forgotten to ask.
A good management would instruct their staff to always inform the customer IF there is an upcharge.

You wouldn't go back to a restaurant if the wait person didn't mention an extra charge on an item that was clearly stated on the menu? I hope you are kidding because surely, the onus is on you.

[Bonanza]

Originally Posted by Loudoll

"What sides can I get with this for my choices of 2 sides?" Asparagus was on the list of choices.
Side one choice. Asparagus.
Side two choice. Asparagus.
She had two sides coming with the meal. There should have been zero extra charge.

Your post sounds like one of many where the customer is coming in the back door and putting the blame on the server. Sorry, but regardless of what you said in your post, it isn't so cut and dry. The customer read the menu and knew asparagus didn't come with that particular order.

There ain't no free lunch with asparagus when it's ordered as a different side. Come on -- who are you kidding. The customer thought they got away with something and didn't. The truth of the matter is they were P.O.d, not surprised!

[rubicon]

This thread is about a sender and a receiver. In many communications training classes over the years instructors have placed the responsibility for clear communication on the receiver. In this case we have two posters who stated they order one thing and ended up being upcharged.

It would seem the waitress/waiter (receiver) should have read back to the customer (sender) what s/he thought s/he heard him/her order. If the receiver did that then the onus falls back on the sender as the now receiver