[davem4616]

bad help is easy to find

I would have paid for the drinks, gotten up and left long before 45 minutes

[OhioBuckeye]

Originally Posted by arickis

Six of us went to Millers Ale House yesterday at about 1:30. Not too busy, parking was easy and we were seated quickly. Our drinks arrived shortly and we placed our orders. After about a half an hour passed and our waitress was no where to be found, we began to get a little concerned. With the help shortages etc, we gave them a another 15 minutes or so to make an appearance. After at least 45 minutes, and I am being kind, and watching people come and go, we flagged down a different waitress, as ours was still missing in action. She happily agreed to check for us, and about ten minutes later, our waitress showed up with our cold food that had been sitting at least a half an hour. We were so hungry at that point that we ate the cold fish and chips, meatloaf etc UGH! We voiced our dissatisfaction and of course she apologized. The proper response from management to our terrible service and cold soggy food would be to at least comp our meals, but that was never offered. We have seen this all over The Villages. A restaurant gets popular and busy, and customer service goes down the drain. They allow poor service and dissatisfied customers, because there are ten people waiting in line to get in. Beware....January is coming along with thousands of renters and much worse customer service from Millers Ale House. So sad.

Oh man not good! Hope all eating place & pubs aren’t that bad in TV or they won’t be in business for long. Unfortunately the way the economy is right now you do have to feel bad for some of these businesses. Here in Texas where we live it’s slow here too, I try & be patient but if the food comes out hot I’m OK with it because I know some restaurants are struggling. Miller’s Ale House is a fairly new business. Things have to get back like they were 2 yrs. ago!

[gbs317]

I believe in the three strikes you’re out rule. First time went food, service all good. Second time service slow, food was dried out ribs(strike 1). Three through five all good again so slate, in my book, is clean. All places may have a bad day and I told the manager about the strike 1 time he apologized and I was ok with that.

[Aloha Cleaning]

Originally Posted by arickis

Six of us went to Millers Ale House yesterday at about 1:30. Not too busy, parking was easy and we were seated quickly. Our drinks arrived shortly and we placed our orders. After about a half an hour passed and our waitress was no where to be found, we began to get a little concerned. With the help shortages etc, we gave them a another 15 minutes or so to make an appearance. After at least 45 minutes, and I am being kind, and watching people come and go, we flagged down a different waitress, as ours was still missing in action. She happily agreed to check for us, and about ten minutes later, our waitress showed up with our cold food that had been sitting at least a half an hour. We were so hungry at that point that we ate the cold fish and chips, meatloaf etc UGH! We voiced our dissatisfaction and of course she apologized. The proper response from management to our terrible service and cold soggy food would be to at least comp our meals, but that was never offered. We have seen this all over The Villages. A restaurant gets popular and busy, and customer service goes down the drain. They allow poor service and dissatisfied customers, because there are ten people waiting in line to get in. Beware....January is coming along with thousands of renters and much worse customer service from Millers Ale House. So sad.

You posted this very same story on Nextdoor. Makes me wonder are you just trying your best to slam their restaurant. Over one bad experience you had you want everyone to boycott Millers. Experience’s aren’t always perfect especially these days. If you were that upset you could have just left. Instead you chose to stay and now complain everywhere you can. Let it go and move on. Life is not always what we want it to be.

[Ramone]

Server never seen again that probably was the problem and management didn’t know if she walked or he walked off

[clwahlstrom]

I would never have waited 45 minutes before flagging someone down to check on our order.

[Bogie Shooter]

Originally Posted by Aloha Cleaning

You posted this very same story on Nextdoor. Makes me wonder are you just trying your best to slam their restaurant. Over one bad experience you had you want everyone to boycott Millers. Experience’s aren’t always perfect especially these days. If you were that upset you could have just left. Instead you chose to stay and now complain everywhere you can. Let it go and move on. Life is not always what we want it to be.

[rmd2]

I had a lukewarm cheeseburger and honestly the taste wasn't as good as the cheeseburger on the dollar menu at McDonalds.

[Duppman]

Originally Posted by arickis

Six of us went to Millers Ale House yesterday at about 1:30. Not too busy, parking was easy and we were seated quickly. Our drinks arrived shortly and we placed our orders. After about a half an hour passed and our waitress was no where to be found, we began to get a little concerned. With the help shortages etc, we gave them a another 15 minutes or so to make an appearance. After at least 45 minutes, and I am being kind, and watching people come and go, we flagged down a different waitress, as ours was still missing in action. She happily agreed to check for us, and about ten minutes later, our waitress showed up with our cold food that had been sitting at least a half an hour. We were so hungry at that point that we ate the cold fish and chips, meatloaf etc UGH! We voiced our dissatisfaction and of course she apologized. The proper response from management to our terrible service and cold soggy food would be to at least comp our meals, but that was never offered. We have seen this all over The Villages. A restaurant gets popular and busy, and customer service goes down the drain. They allow poor service and dissatisfied customers, because there are ten people waiting in line to get in. Beware....January is coming along with thousands of renters and much worse customer service from Millers Ale House. So sad.

Although the restaurant does disappoint, your expectation of a free meal after consumption was wrong. So hungry your group ate it anyway??

[Stu from NYC]

After about 20 minutes it was time to find a manager.

30 minutes we say bye on the way out.

[wisbad1]

Originally Posted by MDLNB

Wife and friend went there this week for lunch and enjoyed it. I have never been there...yet.

Not anything special that’s for sure. Take it or leave it, I leave it.

[Koapaka]

Went there 3 times pre COVID, loved the place....been there twice now post COVID, must admit both times lacking the pre COVID experience. No plans for the 3rd try post based on our post covid experiences there.

[Ele201]

I don’t blame you for being upset after that dining experience. And you were in a bind when the meals arrived — you’re starving at that point, so should you eat or refuse the cold food? I agree that the restaurant should have comped your food, or given you something on the house, at least.

But sometimes, that’s how it is. There’s a shortage of restaurant workers in The Villages, and some places get very backed up with an influx of customers. We go out a lot, and I’ve had similar experiences. Like this one: Went to Prima in Brownwood Paddock recently, just wanted something simple so ordered pizza and a cocktail. I waited, and waited. After awhile I could see my drink had been prepared and was sitting at the bar. I thought about getting it myself! The waitress still hadn’t come after 20 minutes, so I flagged down another waitress, and she went over to the bar and brought me my drink. My waitress finally showed up, with cold pizza. I ate it anyway. It was just a pizza, but if it had been a steak or pricier item I would have refused it.

Originally Posted by arickis

Six of us went to Millers Ale House yesterday at about 1:30. Not too busy, parking was easy and we were seated quickly. Our drinks arrived shortly and we placed our orders. After about a half an hour passed and our waitress was no where to be found, we began to get a little concerned. With the help shortages etc, we gave them a another 15 minutes or so to make an appearance. After at least 45 minutes, and I am being kind, and watching people come and go, we flagged down a different waitress, as ours was still missing in action. She happily agreed to check for us, and about ten minutes later, our waitress showed up with our cold food that had been sitting at least a half an hour. We were so hungry at that point that we ate the cold fish and chips, meatloaf etc UGH! We voiced our dissatisfaction and of course she apologized. The proper response from management to our terrible service and cold soggy food would be to at least comp our meals, but that was never offered. We have seen this all over The Villages. A restaurant gets popular and busy, and customer service goes down the drain. They allow poor service and dissatisfied customers, because there are ten people waiting in line to get in. Beware....January is coming along with thousands of renters and much worse customer service from Millers Ale House. So sad.

[nn0wheremann]

Originally Posted by arickis

Six of us went to Millers Ale House yesterday at about 1:30. Not too busy, parking was easy and we were seated quickly. Our drinks arrived shortly and we placed our orders. After about a half an hour passed and our waitress was no where to be found, we began to get a little concerned. With the help shortages etc, we gave them a another 15 minutes or so to make an appearance. After at least 45 minutes, and I am being kind, and watching people come and go, we flagged down a different waitress, as ours was still missing in action. She happily agreed to check for us, and about ten minutes later, our waitress showed up with our cold food that had been sitting at least a half an hour. We were so hungry at that point that we ate the cold fish and chips, meatloaf etc UGH! We voiced our dissatisfaction and of course she apologized. The proper response from management to our terrible service and cold soggy food would be to at least comp our meals, but that was never offered. We have seen this all over The Villages. A restaurant gets popular and busy, and customer service goes down the drain. They allow poor service and dissatisfied customers, because there are ten people waiting in line to get in. Beware....January is coming along with thousands of renters and much worse customer service from Millers Ale House. So sad.

Vote with your feet…get up and leave.

[nn0wheremann]

Originally Posted by Ele201

I don’t blame you for being upset after that dining experience. And you were in a bind when the meals arrived — you’re starving at that point, so should you eat or refuse the cold food? I agree that the restaurant should have comped your food, or given you something on the house, at least.

But sometimes, that’s how it is. There’s a shortage of restaurant workers in The Villages, and some places get very backed up with an influx of customers. We go out a lot, and I’ve had similar experiences. Like this one: Went to Prima in Brownwood Paddock recently, just wanted something simple so ordered pizza and a cocktail. I waited, and waited. After awhile I could see my drink had been prepared and was sitting at the bar. I thought about getting it myself! The waitress still hadn’t come after 20 minutes, so I flagged down another waitress, and she went over to the bar and brought me my drink. My waitress finally showed up, with cold pizza. I ate it anyway. It was just a pizza, but if it had been a steak or pricier item I would have refused it.

If more of us refused the bad food and returned it, management would either hire more people, paying them more, and raising prices appropriately, or they woul decrease the seating to accommodate the staff they have.