[Bonny]

Originally Posted by bbbbbb

I try to direct general items of restaurants to not necessarily any particular restaurant. I used to work in a nice restaurant, part time.
So here goes.
1. People should be able to decide where to sit, if not then go to another restaurant. The servers are there to serve you, customer first.
2. If the restaurant has a policy of loud noise subbing for music, then we do not go there.
3. A waiter should always place you where you want, not in a noisy area so the waiter can save a few steps.
4. Doubtful that the holdup on eating is a shortage of cooks, generally is that is true, the manager will help out in the kitchen. A kitchen is sized to have cooking areas big enough in relation to the tables in the house.
5. If a person leaves due to any problem with seating, food or timing, then the company accepts the tab, the waiter is not stuck with the tab, never.
Just offering these facts relating to my experience in a classy restaurant where all went well, all the time. bbbbbb

The problem with number 1 is it isn't always fair to the servers. They are there not only to "serve you", but they need to make money. Just because someone wants to sit where they want, a server could be losing money and the other server working her butt off to try to take care of all her tables. Sometimes the restaurant can accommodate a request, but there are times they may not be able to.
Number 5....I don't think ANYONE should be able to walk out and leave their tab. Don't like it there, pay your bill and take the food home.

[2BNTV]

People who work in the high class restaurants are trained to put the customer first as they are paying top dollar and expect first class treatment.

As my son says. I can do 9,999 things right but I only hear about the one customer who logged a complaint. In the top hotels, (4/5 star/restaurants), the customer rules.

I don't think the same level of service applies in TV restaurants. I think most of the servers have to listen to customers who want every one of their desires to be met at their perception of best service.

Most servers take a lot of guff from demanding customers who feel a sense of entitlement.

I go with the flow and I am easy to please.

[44Apple]

I like Red Sauce and will continue to go there, sorry.

[VApeople]

Originally Posted by waltwl

we left & went over to Honest John's where we enjoyed great service and excellent food

You are very lucky to avoid the dinner at RedBarf. We went there last year and had a disgusting antipasto and a horrible margarita pizza. I survived, but my wife was throwing up the next morning. Never again.

[retiredguy123]

Originally Posted by Barefoot

Sometimes servers are responsible for a block of tables and the restaurant asks that you sit in that area.
I've always found restaurants very accommodating if you request a booth, a view seat, etc.

Servers should not be responsible for a block of tables. Why can't the servers walk a few extra steps to the table where the customer wants to sit? Some restaurants don't seem to have a problem doing it. It's called being flexible.

[simpkinp]

Had a great dinner there with my friend and son last week. Server was Noel and she was very attentive. Food was wonderful. I told the manager how great it was. They need positive feed back as well as complaints. Just sayin.

[PennBF]

The customer's felt mistreated and although that was their thoughts it was also their reality and the manager was way off base to disrespect the customers. In a top restaurant the servers are invisible to the customer. The net is the Restaurant had two customers come in for dinner and they left unhappy. There is no excuse. If it was the owner who did this shame on him/her. If it was the Manager he should have been given a warning.

[kcrazorbackfan]

Originally Posted by Gpsma

And they think Millenials are the Entitled Generation.

Must have learned it from Grandma

Not all, but the few "uppities" I have to deal with at work, I think of them as the privileged/entitled.

[Rapscallion St Croix]

Originally Posted by Marathon Man

Whenever someone is telling a story, especially if some emotion is involved, I always take "he said ___ ___ ___" with a grain of salt.

Especially when the OP didn't hear it spoken..it is what her husband told her the manager said.

[graciegirl]

The OP is saying thumbs down on a restaurant because they wouldn't, couldn't, weren't gonna, seat them on the front porch?

I really would have liked to hear the interchange for myself. Most food folks are very accommodating AND very patient to us Villagers. I would last five minutes before I quit or was fired if I worked at a restaurant here. I hate the superior attitude some diners have toward servers. I just don't understand it.

There are so many scary, awful, really bad things happening in the world. Don't get your knickers in a hitch over the little things. We never know when this show is gonna be over.

[Bogie Shooter]

Don't you always like that "never again"?

[Bonny]

Me, me, me, I don't like it so they shouldn't do this or that. I don't care if other people like it. I want this and I want that.
Life is too short. We need to just enjoy all we have at this point in our lives. It's so much more fun. I always I do everything for fun, if it ain't fun, I just don't do it.
We are so blessed to have so many wonderful friends and a beautiful place to live with just about anything we want to do right here.

[Miles42]

My take is I like Red sauce and will continue to go also. I find We old folks can sometimes become to entitled in our own mind. Take it for what it is worth.

[Newbeginnings]

Originally Posted by goodtimesintv

We've had that happen before, at City Fire, and they explained it was because of the kitchen output possible per hour.....compared to number of orders coming in from seated patrons. So they, at that time, weren't seating people till the kitchen could catch up. It sounded logical to me. A finite number of cooks can only put out so many dinners per hour.

This is not aimed at the o.p.......But I think the restaurant managers and servers get worn out on hearing b****ing from demanding people, and the man was probably already fed up.

Society on the whole is a lot ruder than before and the workers are only human.

Give Red Sauce another chance. They have good workers.

I agree!

[RedChariot]

Is it a sense of entitlement or just plain old age crankiness? Less flexible than in our youth? Set in our ways?