[justjim]

Originally Posted by Bogie Shooter

Fair and balanced.......................................... .....

Bogie, you have a good sense of humor.

OP implied that the restaurant was not busy. No hostess on duty and a wait for Server for MORE than 10 minutes---I too would be frustrated. I would ask to see the manager on duty.

True, this could be a lot of "things". Toojay's never been one of my favorites for breakfast but do like their lunches and service has been just okay.

[Sage327]

Originally Posted by ilovetv

Why negate what the o.p. reported? So you were waited on promptly. The o.p. was not!!

As for "you caught a "dead" zone or bad server", there should not BE a dead zone or bad server, and nobody should seat a customer in it if there is one!

I was in Too Jays the same morning between 9:30 and 10 am and I had no problem with the service. Just wondering what could have happened to cause such delays for OP. Unfortunately, there are bad servers in Paradise.

[ivanhoe]

Originally Posted by ilovetv

The o.p. was telling the truth as far as we know. No need to make it look like their situation could not possibly have happened.

The op was telling the truth as far as you know and so am I, as far as you know.
That's no reason for me not to post my experiences.

The event of the op was an anomaly or mine was...the posts here will determine.

To the op: it was never my intention to insinuate that you were untruthful in your post.

[CFrance]

I see nothing wrong with recounting your own experiences with a place that others have had a problem with. I don't think it means that you think the OP was not telling the truth; I think it provides an average assessment across the board.

We have been to Toojays many times--once with the TOTV-inspired liver & onion group--and have had prompt, good service. But mostly we go for lunch, and never in the high season, so mine is just one account. However, it is not high season now when the OP had a problem. So I don't know..

We really like their food. One of the best restos in TV.

[raynan]

Ivanho,
You're probably both right. Maybe different crew & manager on the weekends than on weekdays. Like I said, we consistently had poor service since April on Monday mornings.

[gatherer47]

Was there the other day.After taking our order the waitress said the kitchen was backed up and we may a longer wait than usual.It took thirty five minutes for our breakfast to arrive.Since I had the paper to read and was in no hurry,I didn't mind but the last ten minutes of waiting I got a little antsy.The place was probably three fourths full but thirty five minutes seems a little long for an ordinary pancake breakfast.The waitress did keep refilling our cofffee.

[MoeVonB61]

WOW!! These threads AMAZE me...I have about 17 years to go before retirement and live and work in the Villages.....a 10 minute wait for a retired person seems SO TRIVIAL in the scheme of things..Toojay's is a fantastic restaurant and there's not another like it..............I will quote justjim's famous quote by Abraham Lincoln:
"Most people are as happy as they make up their mind to be"

[ilovetv]

Originally Posted by mrich61

WOW!! These threads AMAZE me...I have about 17 years to go before retirement and live and work in the Villages.....a 10 minute wait for a retired person seems SO TRIVIAL in the scheme of things in this world!!!!!!

Your concept of "retired" amazes many of us. We're not just sitting in the rocker, sucking our thumb and filling Depends. We worked 40-50 years to finally have the freedom to do other productive things we enjoy, like a volunteer job with hospice, or the hospital, or the animal rescue that all run on schedules; a job as a golf ambassador (ranger); a retail job at the squares or other place in TV; and tee times and lunch/dinner dates, medical appointments, auto service appointments, or classes at the recreation centers, Lifelong Learning College, etc. which all run on schedules.

To me, it's not the 10-minute wait so much as it's the apathetic, disorganized, slow-minded, or maybe lazy workers that are reportedly dragging down a good business that people line up to patronize.

Many of us owned/managed our own businesses or managed them and employees for others, and we realize how a customer ought to be treated. The customer shouldn't have to hunt down an employee to tell them to do their job.

[Peachie]

Originally Posted by mrich61

WOW!! These threads AMAZE me...I have about 17 years to go before retirement and live and work in the Villages.....a 10 minute wait for a retired person seems SO TRIVIAL in the scheme of things in this world!!!!!!

Maybe I can give some insight into your generalization. We had 5 guests the first and second week of April this year. We went for dinner one night to Toojay's in LSL. We arrived at 4:30 PM, weren't seated until 10 minutes later even though we were the only people in line and most of the seating was open. We didn't mind since we had never had that problem before. We waited another 10 minutes at the table for the waitress to come and take our beverage order and she indicated she would take our food offer after she provided our beverages.

Long story short, we left after waiting another 20 minutes for just our beverages... no fuss, just up and left and no one noticed.

The problem for us was that we had a diabetic person in the group and she was getting quite nervous because she had timed her insulin shot to eat within a reasonable time of leaving home. We're not all just impatient retirees, some of us have medical issues.

We like Toojay's and have eaten there quite often and will again but won't take company to the restaurant in LSL anymore. We do take them to SS and have never had a problem there. I'm sure LSL won't miss us, there are plenty of others to fill our seats. All is good.

[Indydealmaker]

Originally Posted by rockyisle

Wondering what is up with TooJay's today. We arrived for a late breakfast around 10 this morning - no one in line.. but no hostess. We waited 5 minutes for her to reappear. She apologized and said she had to have a bathroom break, but that someone else was supposed to watch and cover for her while she was gone. Totally understandable. She was very apologetic - seated us with menus.
We knew what we wanted, so put them at the side of the table in plain sight. We waited and waited and waited for a wait person to appear. Guess we were seated in the black hole. There was a party of 4 on the side of us with drinks, so we knew they had been waited on.
We waited more - then I decided to time it to see just how long we would have to wait from that point on. 4 minutes later, I said - we are out of here...
We stopped back at the podium to let her know that we had waited more than 10 minutes for someone - anyone - to ask for our order... She was once again apologetic. but seriously???
I know I'm retired and I'm not punching a clock, but I'm not going to wait my life away for breakfast. We stopped at Panera and got almost exactly what we would have ordered at TooJay's without a hassle.
I'm writing this in hope that someone from TooJay's bothers to read these posts. They were in total dysfunction this morning... and it's not even high season...

I had an opportunity to talk with the manager, Bill, yesterday. I mentioned your post and he looked into your problem and verified the experience that you had. He would like for you to give him a call so that he can "make it right". Give Bill a call at 352-430-0415 Tell him about your post.

[Bogie Shooter]

Isn't it amazing how a problem can many times be fixed by just talking to a manager?
Posting on TOTV and hoping someone will read the post is a waste of time and a black mark against the restaurant.

[Peachie]

Originally Posted by Bogie Shooter

Isn't it amazing how a problem can many times be fixed by just talking to a manager?
Posting on TOTV and hoping someone will read the post is a waste of time and a black mark against the restaurant.

Bogie, there's a problem, (in my view), with this premise. Why should we be managing the restaurant if there is a manager on duty? Why isn't he or she out managing the floor and if you review Indy's remark... he said he had "the opportunity" to speak with the manager. The gal in our group that needed to eat soon, we weren't about to start looking for a manager and waste more time.

The late afternoon in which we had the poor service in Toojay's was after Easter and slow season had started. There probably weren't more than 12 patrons in the restaurant when our group arrived and a good manager would have noticed the poor service easily.

Some people like to spend time looking for the manager and filing complaints, some of us don't like doing his job. The OP shared his experience and we shared ours.

If one is of the volition that running to managers with complaints enhances their dining experience, they won't be deterred from eating anywhere. They can then ignore the OP's experience. Bon Appetit wherever you eat!

[BobAllen1290]

Originally Posted by rubicon

I am not being smart here nor do wish to appear uncaring but if a 10 minute wait bothers you now your going to be furious by January.

with cold weather moving in quickly up north the southern migration will be in full force starting now

I find this rather interesting. Both my wife and I are still working full-time here. If we go to a sit-down restaurant we are NEVER in a hurry. We are there to sit and talk and eat. If we were in a hurry we'd be pulling thru a drive-in and eating on the run. Must agree with the above poster. If 10 minutes makes you crazy you will never make it thru the months of December-April, especially when everything is cranked up to maximum silliness in February and March.

[Peachie]

Originally Posted by BobAllen1290

I find this rather interesting. Both my wife and I are still working full-time here. If we go to a sit-down restaurant we are NEVER in a hurry. We are there to sit and talk and eat. If we were in a hurry we'd be pulling thru a drive-in and eating on the run. Must agree with the above poster. If 10 minutes makes you crazy you will never make it thru the months of December-April, especially when everything is cranked up to maximum silliness in February and March.

Yep, Bob, I agree... anyone will probably wait 10 minutes. The OP's post didn't say they waited only 10 minutes at Toojay's.

[Whatever]

I have complained to Mngr on several occasions about slooowww service as an offer of constuctive criticism. I have been offerred a comp bkfst, lunch or dinner. I have always refused those lulus as I was not looking for a free meal but rather wanted the mngr to be aware that there was a problem with his/her kitchen and/or wait staff. To complain in order to get a comp is dispicable and cheap. The business is entitled to make a profit. Things happen, but it does not mean that the customer should be rewarded with a freebie because of a complaint or suggestion. By the way, the mngr was usually courteous and thankful for the commentary and if able to, corrected the situation with due speed.