[mgman]

I called Verizon Wireless on 8/30 to get a simple flip phone to replace a broken one. We needed something to last until 2/13 so we could upgrade to smartphones. Two were suggested and when the rep tried to get one for me it was sold out. After some minutes of waiting, she returned and said she had received approval from her supervisor to allow us to upgrade immediately because we were long time customers and good customers. I asked what phones were available for this and was told that any on the smartphone web page would be available but we would have to pay the shown cost plus $30 per line for each upgrade. I chose not to upgrade at that time so I could research the phones. After four days of research, both online and at Walmart, Best Buy and Verizon stores we settled on the Galaxy S 3. Called Verizon back and was told No. In fact, I was told I was 'crazy' to think I could upgrade early to this phone. CRAZY! Talked to the supervisor and he said I could get any but that one or the iPhone. I wrote an email to Verizon telling them of the entire incident. That night we agreed that we would accept another model of phone.
AND THEN IT GETS BETTER.... Verizon's internet customer service rep calls to tell me how concerned they are about what happened and then says that now none of the phones are available and they will not agree to an early upgrade at all. After they made the suggestion and the offers, one rep cancels it all and says 'sorry, the offers should never have been made'. No counter offers, nothing, just 'sorry'. And we wonder why companies have trouble keeping our business

[asianthree]

is this one of the phones involved in the apple law suit

[mgman]

The Galaxy was in the lawsuit but had nothing to do with this. The point is they took away ALL of their offers even after I agreed to their limits. Make the offer and then take it away once I agreed.

[kb8tpw]

I hate to say it, but that is characteristic of all of the wireless folks, not just Verizon. You just about have to have a law degree from Harvard to be able to deal with, understand and keep an eye on them. Perhaps I should expand that to say telecommunications in general, not just wireless. I am ready to go back to when we had 4 digit phone numbers and party lines in rural Indiana. Helena, the local operator knew everyone's business, but that you could handle.

[Bonnevie]

one reason I won't consider changing to Verizon Fios....Verizon customer service is horrible.

[skip0358]

Originally Posted by hope2soon

one reason I won't consider changing to Verizon Fios....Verizon customer service is horrible.

And it's only going to get worse. More outsourcing coming and the new cable deal that got approved. You're not going to know what company to call for what. As for regulation that's a joke to.

[Steve Nagy]

New cable deal ???

[wendyquat]

On the other hand, we've had Verizon for over a year and have been very pleased with the service. What I don't like is the extra charges added on turning a $70 a month bill to over $100 per month. Sigh! Same problem with Directv bill!

[cquick]

I've seen complaints about all the cell phone companies.....it seems that they are all in the same "no customer service" mode.....

[dkrhardy]

We've had Verizon for 10+ yrs and love the coverage they have vs other companies. Go ANYWHERE and make a call.

Having said that, why are you so angry? You signed a contract. They offered you what seems to have been a one time deal and you said no, you wanted to think about it. So, they are just sticking to the deal you had made, what .. 2 yrs ago? Relax, it will be over in a few months and then you can upgrade as you had originally planned to do. Sure don't think the rep should have asked you if you are crazy. If you want to try it again, go for it. I would. Keep trying until they give in, or you get the more friendly rep on the phone again. I presume you were polite and firm, so as long as you do it that way, I betcha you'll win eventually.

Don

[MelZ]

In contract law both parties have to agree, they made an offer you did not accept the offer. Therefore there is NO Contract. You have the right to shop and they have the right to rescind the offer.

[mgman]

You misunderstand. I said yes and wanted time to figure out what phones would be best. They have that in their notes. I said yes right away! They said call us back after the weekend with a decision.

Originally Posted by dkrhardy

We've had Verizon for 10+ yrs and love the coverage they have vs other companies. Go ANYWHERE and make a call.

Having said that, why are you so angry? You signed a contract. They offered you what seems to have been a one time deal and you said no, you wanted to think about it. So, they are just sticking to the deal you had made, what .. 2 yrs ago? Relax, it will be over in a few months and then you can upgrade as you had originally planned to do. Sure don't think the rep should have asked you if you are crazy. If you want to try it again, go for it. I would. Keep trying until they give in, or you get the more friendly rep on the phone again. I presume you were polite and firm, so as long as you do it that way, I betcha you'll win eventually.

Don

[Dirigo]

Originally Posted by cquick

I've seen complaints about all the cell phone companies.....it seems that they are all in the same "no customer service" mode.....

We had US Cellular for 9 yrs and they were great! Never a problem and always friendly, honest service. Too bad they don't serve this area.

[dkrhardy]

mgman - these are your exact words, as posted by you.

"I chose not to upgrade at that time so I could research the phones. After four days of research, both online and at Walmart, Best Buy and Verizon stores we settled on the Galaxy S 3."

[getdul981]

Chuck - I don't know if you want to still stay with Verizon or not, but if you do, call their Customer Retention Department. I have had those folks help me before when no one else could or would. It seems they have strings that can be pulled that others can't reach.