[jeffy]

I see too many negative posts about the place that i live and love. Just wanted to relate a very happy one. We went yesterday to Comcast across from the "Old Walmart" next to Stonecrest. When we arrived to drop off our equipment there were at least 19 others there to conduct business and only one employee. Instead of hot tempers and complaining, everyone was actually in a very festive mood. Fellow customers that sat close to the door would say " welcome to comcast" as people entered and directed them to the back where they would sign in.

One nice young lady would call out who was on deck and who was up after them. Everyone was friendly and orderly and no one was complaining to the lone worker that after we waited an hour did finally get a helper. All in all we waited about an hour and a half, but it was worth it to see that people can still act like "nicely" under adverse conditions.

jeff

[philnpat]

Nice to hear...an hour and a half is a long time to wait but it's good to hear everyone was in such a great mood. Think of the poor lone employee who had to deal with all that was going on. I'll bet at the end of the day they were happy it was over...and were thankful that it was Villagers that they were dealing with.

[hotrodgirl]

Thanks for a nice post! I'll bet that one lone employee was amazed!

[CaptJohn]

It could only happen in TV!

[Quixote]

Originally Posted by jeffy

I see too many negative posts about the place that i live and love. Just wanted to relate a very happy one. We went yesterday to Comcast across from the "Old Walmart" next to Stonecrest. When we arrived to drop off our equipment there were at least 19 others there to conduct business and only one employee. Instead of hot tempers and complaining, everyone was actually in a very festive mood. Fellow customers that sat close to the door would say " welcome to comcast" as people entered and directed them to the back where they would sign in.

One nice young lady would call out who was on deck and who was up after them. Everyone was friendly and orderly and no one was complaining to the lone worker that after we waited an hour did finally get a helper. All in all we waited about an hour and a half, but it was worth it to see that people can still act like "nicely" under adverse conditions.

jeff

At the risk of sounding perverse, from what I've heard, I would guess that the people were festive and happy because they were getting rid of Comcast equipment—and Comcast itself!!!

[missypie]

Not to stray from the original post....but....when my parents got rid of Comcast, Comcast sent them a self addressed UPS box and they packed the equipment in it brought it to UPS and away it went.

[2BNTV]

Only in TV kiddies....... would this happen........

[BaylorBear]

Originally Posted by jeffy

I see too many negative posts about the place that i live and love. Just wanted to relate a very happy one. We went yesterday to Comcast across from the "Old Walmart" next to Stonecrest. When we arrived to drop off our equipment there were at least 19 others there to conduct business and only one employee. Instead of hot tempers and complaining, everyone was actually in a very festive mood. Fellow customers that sat close to the door would say " welcome to comcast" as people entered and directed them to the back where they would sign in.

One nice young lady would call out who was on deck and who was up after them. Everyone was friendly and orderly and no one was complaining to the lone worker that after we waited an hour did finally get a helper. All in all we waited about an hour and a half, but it was worth it to see that people can still act like "nicely" under adverse conditions.

jeff

I couldn't agree with you more Jeff!! The same thing happened to us last year at Comcast. No need to be snarky because it does not help the situation one bit! Just be nice and be happy!

[billethkid]

what the OP represents is an example of the character of the more than 95% who live here.

It is unfortunate this forum, like the daily news usually paints a picture based on the 5% who will always be impolite, rude, nasty, in a hurry, disrespectful, etc.....and erroneously present these 5%ers as what TV is like.

We in the 95% know better.

btk

[logdog]

Originally Posted by Quixote

At the risk of sounding perverse, from what I've heard, I would guess that the people were festive and happy because they were getting rid of Comcast equipment—and Comcast itself!!!

We had the same experience about a year and a half ago when we got rid of Comcast. It was about an hour long wait and we were all having fun bashing Comcast and sharing our horror stores with complete strangers. I'm not surprised to hear that they still only have one employee at that location when wait times are still over an hour. Tells you a lot about Comcast and why they are rated as the worst nationwide company for customer service.

[captg]

Arrived at office today (Wed) at 2:20. Guess what? Small sign in window stIated that they were closing today at 2 for interior renovations. Door was locked and people were still inside waiting. Customer Service? In the few minutes It took me to get my anger under control at least 4 others walked up and tried the door, it was not a happy place.

[pooh]

Originally Posted by captg

Arrived at office today (Wed) at 2:20. Guess what? Small sign in window stIated that they were closing today at 2 for interior renovations. Door was locked and people were still inside waiting. Customer Service? In the few minutes It took me to get my anger under control at least 4 others walked up and tried the door, it was not a happy place.

It's frustrating to have the office closed, but hopefully, with the new renovations, there will be more Comcast reps there to help customers. Those still in the office were going to have their Comcast business handled, and they'd soon be out allowing renovations to start in the waiting or office area.

[senior citizen]

Originally Posted by missypie

Not to stray from the original post....but....when my parents got rid of Comcast, Comcast sent them a self addressed UPS box and they packed the equipment in it brought it to UPS and away it went.

Same thing up here. We didn't have to wait an hour and a half to turn in our equipment....when we changed from Comcast to Direct TV with the satellite dish. Just packed it up. UPS will pick it up, if you ask.