[Tom Grooms]

Does anyone have contact information for a Comcast customer service rep that pretends to care?

These people are the WORST!My special rate expired and my bill jumped from $145 to $200. I have called and called and called. Lots of promises of plan changes, new promotions bla bla bla but they still bill be $200 per month for cable TV and internet.

I would prefer a contact on this continent if possible...

Thanks in advance

Tom

[bluedog103]

Originally Posted by Tom Grooms

Does anyone have contact information for a Comcast customer service rep that pretends to care?

These people are the WORST!My special rate expired and my bill jumped from $145 to $200. I have called and called and called. Lots of promises of plan changes, new promotions bla bla bla but they still bill be $200 per month for cable TV and internet.

I would prefer a contact on this continent if possible...

Thanks in advance

Tom

Tom, I agree, Comcast service stinks. When I'm in TV I usually don't bother calling 1-800-COMCAST. They usually lie to you anyway. I drive down to the Comcast office just off Rt. 441 in Leesburg. The staff there is excellent and will actually try to solve your problems. Try to get there early. They told me that it's usually not bad before 10 A.M., then things get a little backed up. Those ladies have a lot of patience. Many customers are pi**ed off big time when they walk in the door and it shows but the staff is always pleasant.

[njbchbum]

tom - aside from the ending of the special rate - can you identify a justification for the change in rate? i know that comcast recently increased the internet speed rates - but don't know if the cost increased along with it.

my villages comcast is on vacation, so am not aware of any rate change with that.

but...upon returning to nj and wanting to restore my premier cable service here, the rate was ridiculous! i went to the website only to find out that i could drop down one service level, lose a few viewing options that did not matter to us while keeping the ones that did...and wound up with 6 mos free hbo,sho,etc and a special intro rate for the cable programming! when we start to pay for the hbo, sho, etc, the rate will still be lower than the restoration of our permier level would have been! and at that point it will almost be time to return to the villages and drop the nj service back down to limited basic!

only other recommendation would be to ask for a supervisor - and hope that the rep doesn't tell you they are the supervisor or puts you on hold 'til you hafta hang up!

[sirknor]

Go to online chat. You are not put on hold and no waiting. Good luck.

[billjay23]

Originally Posted by Tom Grooms

Does anyone have contact information for a Comcast customer service rep that pretends to care?

These people are the WORST!My special rate expired and my bill jumped from $145 to $200. I have called and called and called. Lots of promises of plan changes, new promotions bla bla bla but they still bill be $200 per month for cable TV and internet.

I would prefer a contact on this continent if possible...

Thanks in advance

Tom

Debbie_Brainard@cable.comcast.com always responded to my emails and always, always delivered...and followed up to see if I was satisfied.

[buggyone]

I have Comcast here in The Villages and it is not the perfect system but I am keeping it - for now.

Anytime I have a problem with a charge or a bill, I will call 800-COMCAST and talk with a customer rep. I will get the situation corrected and always get a $20 credit toward the next bill. You just have to be polite and courteous like you would like them to be toward you AND express your dissatisfaction in a courteous manner. Remind them how long you have been a loyal customer here and "back home".

[logdog]

Comcast cut off my internet service by mistake last month. It took them 4 days to get someone out here to fix it. They gave me wrong appointment dates and lied about submitting service tickets to get a tech out here sooner. Then they promised me a credit but it never showed up on my bill. I called today to talk to a supervisor. After a very long hold, they finally came back on the line to tell me a supervisor would call me back within 2 hours. That was almost 5 hours ago and still no call.

[jojo]

Originally Posted by billjay23

Debbie_Brainard@cable.comcast.com always responded to my emails and always, always delivered...and followed up to see if I was satisfied.

She came through for me. Thank goodness. I just emailed her.