[2 Oldcrabs]

We were affected by the problem. Took the cable connection out of the DVR and installed direct to the TV. Changed Input setting to "cable" and was able watch the 99 channels that comes without a DVR. Took about 5 min. When we rented for 4 months waiting for our house to be built, we had Comcast. Lost the TV signal and Internet about 6 times in 4 months. This is the first time in a year we had a small problem. It worked out GREAT for me. The wife could not watch HGTV!

[asianthree]

It's the villages ther is plenty of things to do its warm, couple of hours without TV is not a big deal for us...paying my Hugh Comcast bill for very little service is

[Count'n the days]

I appreciate the explanation from Paul and the fact that he interacted with those calling or emailing him directly. I didn't think of doing that, but was very satisfied when someone posted on TOTV the information he had given them. It would have been helpful if they had just posted something on the website about the outage or put a recorded message for those calling in. I think there was probably as much frustration of not being able to get through and not knowing what was going on as not having service. Also, a quick post on TOTV early on with the details would have gotten the information to lots of folks!

[cquick]

Originally Posted by Brighthouse Cable Paul

It took much longer than we would have liked, but all said and done the TVs affected were down roughly half a day.

My DVR's were down for almost 24 hours. We took the cable from the wall and ran it directly to the televisions.

I just wish that there had been something on the Brighthouse Website or an email to customers telling us what was going on.

[Roaddog53]

Originally Posted by baustgen

Unplug the cable box for 10 seconds then plug it back in. Wait for it to reload and when the clock comes back on you are ready to go. Worked for me last night about 6pm

Yep! Same thing I did. Was used to doing that with Comcast and Charter when north and figured would work here too! I did. Unplugged the box, waited 30 seconds, plugged it back in, it went through its diagnostic startup, all was fine.

The only issue I have is the DVR seems to be freezing or pixelates for a short time sometimes on playback, but not worth the hassle of calling. They already replaced the box once.

[A-4 Skyhawk]

It doesn't matter what business you are in, communications is important to success. When you take peoples phones, internet, and TV away from them it's almost as bad as having your smart phone crap out. PANIC !! Might I suggest loading everyones cell into your system and sending out mass text messages to your customers so they can keep up with what's happening. That would have solved 90% of the "problem".

[aussiemom]

Originally Posted by A-4 Skyhawk

It doesn't matter what business you are in, communications is important to success. When you take peoples phones, internet, and TV away from them it's almost as bad as having your smart phone crap out. PANIC !! Might I suggest loading everyones cell into your system and sending out mass text messages to your customers so they can keep up with what's happening. That would have solved 90% of the "problem".

Had Cox Cable when living out West and both them and our electric company had a system that when you lost or had problems with either of them and called, you could be directed immediately to a recording that would let you know of any problem, the areas affected, and anticipated repair time. Sometimes, even the exact problem was listed. If any of the info didn't relate to you, you could then be directed to a live rep. It sure beat wondering what the heck was going on. Was really a great system and both companies had great customer service. Too bad more companies weren't like these 2. Of course, customer service is not a high priority of most companies anymore.