[Whalen]

Has any one received a letter from Century Link stating they have been under billed will adjust their next bill?

[dalecrenshaw]

I have had Century Link for years, for phone, internet and cable, and their billing has never made sense to me. I have the same service each month, but every month the bill is different...by a large amount. I call and ask for an explanation and an adjustment, but nothing ever happens. I am tired of fighting with them. They don't care about customer satisfaction or that I have
been a customer for 25 years. Where we live in the Villages, the only other choice is Comcast, which I also hear a lot of complaints about.

[photo1902]

Originally Posted by dalecrenshaw

I have had Century Link for years, for phone, internet and cable, and their billing has never made sense to me. I have the same service each month, but every month the bill is different...by a large amount. I call and ask for an explanation and an adjustment, but nothing ever happens. I am tired of fighting with them. They don't care about customer satisfaction or that I have
been a customer for 25 years. Where we live in the Villages, the only other choice is Comcast, which I also hear a lot of complaints about.

with CenturyLink, in addition to numerous set top box issues and less than stellar picture quality. We switched to Comcast three months ago and couldn't be happier. No more monthly bill changes.

[JCMSr]

I just recently signed up for my internet service with CentruyLink and received my first bill earlier this month. The monthly charges on the bill were much higher than the agreed upon amounts thus requiring a telephone call to get the bill corrected. After an extended conversation with the customer service rep I asked to speak to a supervisor and suddenly things changed. The bill was adjusted to the proper amounts and I was given a new balance due which I paid. Now my accounts is showing that I have a credit balance! Can't wait to see what the next bill shows but it looks like this is going to be an every month process based on the comments of others here on TOTV. Oh joy, good thing I am retired and have nothing better to do.

[socrafty]

Originally Posted by Whalen

Has any one received a letter from Century Link stating they have been under billed will adjust their next bill?

Yes, when we purchased our modem and they forgot to charge us.

[John_W]

I've had internet an telephone with unlimited long distance since July 2011 and I have paid the exact same amount every month, $59.99 plus tax. The only problem, was the same as the previous poster, my first bill in 2011 was higher than I was told to expect. At the office on 27/441 I was told my first bill would be about $100, it turned out to be $200. I called and they immediately transferred me to the retention department in Charlotte, NC. The person changed the amount to $100 and raised my internet speed from 2.5 to 10 mbps, after that everything has been fine.

I've had two other experiences, both in my favor. Once they called with a telemarketing offer for Prism TV. I told them I was a happy Directv user and put me on the do not call list. They called three months in a row. The third time I told them I was very upset with them calling every month and I hated all the other telemarketing calls, and why don't they give us 'call block' for the amount we were paying. That Monday they added 'call block' to my phone service.

Another time I had a problem with my laptop. There was a logon password and somehow my computer locked up. I called the tech department at Century Link. They said for $15 a month they can handle all kinds of problems. I said I have never had a problem in 20 years until now, so I probably would never get much use out of the service. They said, sign up today, we'll fix your problem and then you can cancel tomorrow. That's exactly what I did, they took control of the computer and I could see the mouse move on it's own as the tech worked on my computer. They fixed the problem, I cancelled the service and I was never charged a penny for anything.

[dalecrenshaw]

Century link added computer protection ($15 a month) to my bill without my knowledge, which I paid for a year (since I hadn't checked the details). One day all our emails disappeared from our computer, including all our email addresses. We called Century Link and they said they couldn't help us. I then discovered that they had been charging us for computer protection, but when I needed it, they did nothing. I have since cancelled the computer protection.