[metoo21]

Originally Posted by frayedends

Oh yeah, another good point. I keep getting paper statements in the mail and I read them looking for a "go paperless" option. None to be found. I have no need for the paper statements.

Log in online and click on Additional Services. There should be a "Online Statements" option. If you aren't already signed up, I believe that is where the option is to sign up. It may take 1 cycle before it is available.

[JRcorvette]

Originally Posted by frayedends

I digress a bit, but I will never use BoA for anything. They held my mortgage years ago and tried to foreclose on me for underpayment. The underpayment was an increase in escrow amount by $20. They had never sent me anything informing me of the increase. My fault was that we didn't look at our mortgage statements because it was paid automatically.

Long story, but the principal and interest amounts were easily covered with our payments. Then a series of misinformation on what was owed happened (BoA was behind in their info). I was never actually over 30 days behind and never more than $20 but they started foreclosure proceedings anyhow.

Eventually it was all cleared up, including my credit report. But the hell they put me through to get it fixed I will never forget.

I hate that bank and will never do business with them! We had a similar issue with a Closed HELOC account when we went to sell a house. It took us 4 F’in months to get anyone to release the lien on an account that was never even used! Every time you called you got a different idiot and a different story! I get mad just thinking about BofA

[bilcon]

Originally Posted by Dusty_Star

When I was considering purchasing, I made a list of banks that were both in my northern home town & in The Villages. I got a list of 4 national banks & I went with Bank of America, I remember another one was Chase. I used the BofA for my wire transfers for the purchase, plus I am able to use branches both in the north & in The Villages. I am still somewhat in transit, but I think once I am there full time, I will leave BofA for a local bank (meaning I'm not over the moon about BofA, it does the job - no complaints, but I still think I will leave it). I'm not expecting any major transfers, but if Citizens delays things, like pension or social security deposits then maybe that will not be the local bank I choose. Does anyone have anything to add about their Citizens experience?

I have never had a problem with Citizens. My pension is always in my account the same day it was transferred.

[Dusty_Star]

Originally Posted by golfing eagles

SS checks are there on the fourth Wednesday of the month without exception. My wife's pension checks are always there on the 1st of the month

Thanks, sounds like mine. Pension on the 1st, SS on the fourth Wednesday (I guess your birthday is in the later part of the month too ). Actually the December pension payment showed up on the 29th, but that was the payer accounting for the weekend & Holiday, not the receiving bank.

[Altavia]

Originally Posted by metoo21

Log in online and click on Additional Services. There should be a "Online Statements" option. If you aren't already signed up, I believe that is where the option is to sign up. It may take 1 cycle before it is available.

Are you able to get "Paperless" statements?

[LuvNH]

Originally Posted by bilcon

I have never had a problem with Citizens. My pension is always in my account the same day it was transferred.

There does not seem to be any problem with money going into the Citizens Bank, it's getting large amounts out. In my case I gave a Local Roofer a check to pay for the roof and Citizens would not honor it. Someone at the roofing company twisted an arm and got their money out of the bank.

[metoo21]

Originally Posted by Altavia

Are you able to get "Paperless" statements?

Yes. I get an email when it is available (usually on the 10th of the month). I log in and go to the same place on the website and it lists the statement.

[frayedends]

I do have online statements turned on but continue to get paper in the mail.

[golfing eagles]

Originally Posted by LuvNH

There does not seem to be any problem with money going into the Citizens Bank, it's getting large amounts out. In my case I gave a Local Roofer a check to pay for the roof and Citizens would not honor it. Someone at the roofing company twisted an arm and got their money out of the bank.

A lot of assumption going on there. And I doubt a payee, such as "someone at the roofing company" could "twist an arm" at a bank to get their money. At least I hope not, otherwise it would be open season for scammers.

[dtennent]

I have had two problems with Citizens First. 1) when we closed on our second house ; I asked the bank how long a check takes to clear so that I could have the money for the purchase of my house. Was told 5 business days. (My CU up north does not do wire transfers). I deposited the check 10 business days before closing. On the day before closing, I checked my CF account but the money was not there. I showed the clerk a print off of my account saying the money was taken the next day. It took some pointed discussion including offering to have a three way conversation with my CU before they agreed to release the money for my closing.
2) When I lost my wallet when overseas, CF did not respond to my phone calls to cancel my debit card. I had to wait until I came back to the US to cancel the card.

As a result, almost all our banking is done electronically through our CU up north.

[biker1]

Hard to say what happened. I would guess they demonstrated that they were a real business and were bonded ??

Originally Posted by LuvNH

There does not seem to be any problem with money going into the Citizens Bank, it's getting large amounts out. In my case I gave a Local Roofer a check to pay for the roof and Citizens would not honor it. Someone at the roofing company twisted an arm and got their money out of the bank.

[Marathon Man]

Originally Posted by frayedends

I do have online statements turned on but continue to get paper in the mail.

I had the same problem. I stopped into a branch and had them make me paperless. That worked.

[Boomer]

………..

[MrFlorida]

Have used Bank of America for many years, works for me.

[LuvNH]

Originally Posted by biker1

Hard to say what happened. I would guess they demonstrated that they were a real business and were bonded ??

I agree with you. This was not a gypsy roofing outfit, it was a long time local business and I think that helped them to get their money. However, it was extremely embarrassing for me to hear that the bank would not honor my check even with plenty of money to cover the amount. As I said earlier, their answer to me was that they were taking care of elderly customers from being scammed.

If someone there had commonsense, they could have called my home and spoken to me and I would have even gone to the bank to present myself and my I.D. I see it as lack of customer care.